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UPS Technologies

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Text Preview Faculty of commerce & Business Administration

Manal A. Abdel-Fattah, PhD

© 2014 by Dr. Manal Abdel-Kader Abdel-Fattah

1.1

Essentials of Management Information Systems
Chapter 1 Business Information Systems in Your Career
It Isn’t Simply Technology: The Role of People and Organizations

Dimensions of Information Systems

• Organizations
• Coordinate work through structured hierarchy
and business processes.
• Business processes: related tasks and behaviors for
accomplishing work
• Examples: fulfilling an order, hiring an employee
• May be informal or include formal rules

• Culture embedded in information systems
• Example: UPS’s concern with placing service to customer first
© 2014 by Dr. Manal Abdel-Kader Abdel-Fattah

1.2

Essentials of Management Information Systems
Chapter 1 Business Information Systems in Your Career
It Isn’t Simply Technology: The Role of People and Organizations

Dimensions of Information Systems

• People
• Information systems require skilled people to build,
maintain, and use them.
• Employee attitudes affect ability to use systems
productively.
• Role of managers
• Perceive business challenges.
• Set organizational strategy.
• Allocate human and financial resources.
• Creative work: new products, services.
© 2014 by Dr. Manal Abdel-Kader Abdel-Fattah

1.3

Essentials of Management Information Systems
Chapter 1 Business Information Systems in Your Career
It Isn’t Simply Technology: The Role of People and Organizations

Dimensions of Information Systems

• Technology
IT Infrastructure: Foundation or platform that
information systems built on
• Computer hardware
• Computer software
• Data management technology
• Networking and telecommunications technology
• Internet and Web, extranets, intranets
• Voice, video communications
© 2014 by Dr. Manal Abdel-Kader Abdel-Fattah

1.4

Essentials of Management Information Systems
Chapter 1 Business Information Systems in Your... Show More

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