TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION
Doaba College of Education
In this world of ever-growing competition, rapid changes of technology, privatization and internalization in education have led to the use of the concept of TQM in higher education. Student is nowadays considered as a customer and the system of education needs to be according to the needs of the customer (Student).In India, inspite of a large number of Universities, deemed universities, medical, engineering, arts and science colleges the quality of higher education leaves much to be desired. Therein lays the need of applying TQM in higher education. The paper answers to the question as how to apply TQM in higher education.
Excellence-Whether in a National Endeavour, a Company, an Athletic competition or a Personal Goal-Comes from the Never Ending Pursuit of Improvement.
In this world of ever increasing competition, rapid changes of technology, declining quality, changing demographics, privatization and internalization in education have led to the use of the concept of TQM in education. The student nowadays is considered as customer and the system of education needs to be according to the requirement of the customer (student). India has 350- plus Universities and deemed universities and over 14,000 medical, engineering and arts and science colleges. Despite this the quality of higher education in India has left much to be desired. All this highlights the need for TQM in higher education. In this paper I intend to throw light on the application of TQM in higher education, simultaneously highlighting the benefits of applying TQM and the Accreditation agencies in India. For this, I surveyed the relevant literature on the topic. Conceptual background of TQM
The three major figures in the TQM movement are: W.Edwards Deming, originator of fourteen points of TQM, Dr. J.M.Juran, author of the Juran Trilogy and Philip B. Cresby, who outlined the four Absolutes of Quality Management. Dr. W.Edwards Deming, an American by origin is known as the “Father of the concept of TQM”. He framed the concept of TQM in 1946 after World War II for production of goods and services in consumer sector. It was intended to satisfy the quest by customers for quality in products The Americans didn’t realize its importance but the Japanese embraced the concept. As a result, Japanese secondary markets were rebuilded and its Tertiary economy also nurtured. This led the American Industrialists in 1980’s to adopt TQM as a vital component in their operations. TQM: Meaning
Total Quality Management or TQM is a management strategy aimed at embedding awareness of quality in all organizational processes. Everyone in organization strives and creates customer satisfaction continually at lower real costs. Quality assurance through statistical methods is a key component. TQM aims to do things right the first time, rather than need to fix problems after they emerge. Higher education: Meaning
Higher education is the education beyond secondary school level. It includes the colleges and the Universities. TQM in Higher Education
TQM has been recently introduced and experimented in higher education. Many Universities and Colleges enhance the quality of higher education by applying Total Quality Management as a tool. We can understand the meaning of TQM in higher education in light of a definition given by Tulsi (2001)
“TQM in higher education means improving the quality of courses, input, instructional process, resource management processes and structure as well as student support service output and linkages with world of work and other organizations.” As the definition embraces a vast area of educational activity, therefore the support and...
PJM 440 – TotalQualityManagement
Colorado State University – Global Campus
Victoria Figiel, Ph.D.
June 16, 2014
This paper will discuss totalqualitymanagement (TQM) and the ongoing training required for its successful implementation. Four key factors that drive the need for quality training will be covered in detail to show why new coaching tactics are necessary. Internal and external training are compared and contrasted to demonstrate when one is more beneficial than the other. The Six Sigma TQM process will be explored in order to demonstrate the advantages it lends to individual, business and societal practices.
Why is Quality Training Necessary?
Quality of the existing labor pool
The preparedness and potential of the current labor pool is a key determining factor of how much quality training will be necessary (Goetsch & Davis, 2013). Basic skills sets are required before advanced training can begin, so if basic skills are minimal, training may be extensive. Quality training is especially necessary when employees are not yet competent in basic skills. Once basics are understood, higher level proficiencies can be gained that will directly affect quality and productivity.
Competition is intense in the global marketplace because...
...Totalqualitymanagement in highereducation
The TQM Magazine Volume 7 · Number 6 · 1995 ·6–12
Perspectives Totalqualitymanagement in highereducation: how to approach human resource management
George Holmes and Gerard McElwee
The authors George Holmes is Dean of Management, University of Humberside, Hull, UK. Gerard McElwee is Associate Dean of School of Management, University of Humberside, Hull, UK. Abstract Presents the view that totalqualitymanagement in highereducation institutions, and the development of a so-called managerialist ideology, has led to the inevitable adoption of an approach to human resource management (HRM) policy and practice which is functionalist. Asserts that the criteria favoured by managerialism represented by TQM is not only inappropriate in highereducation but that, more importantly, it limits the productive activity of individuals. This limitation occurs to the extent that, at the level of the individual “academic” in highereducation organizations, quality control and assurance which has traditionally been a localized process of self and close peer review, has become formalized...
...MANILA BUSINESS COLLEGE
TERM/SCHOOL YEAR: 3RD Trimester, School Year 2012-2013
COURSE REQUIREMENT: TQM at Bosch Philippines
FACULTY: Dr. Esmeraldo D. Dimaculangan, Jr.
SUBMITTED BY: Asnia Bayabao
Regineth Van Mino
DATE SUBMITTED: April 19, 2013
First of all, we are very grateful to the Almighty God - for bearing us the knowledge and wisdom that has been used throughout the project. May the product of our efforts justify the gift that the Almighty God has bestowed upon them.
We are sincerely expressed our gratitude to all Bosch Philippines departments’ managers and employees who shared their knowledge about the company and time interviewing them.
Last but definitely not the least; we would like to express our appreciation, to the ones who have rendered unconditional support and love to us: our family. Our family from whom we got the motivation and inspiration to never give up and give the best of our efforts. Through this project, may our efforts reach our parents and reflect our indebtedness for our sacrifices.
In a span of time, Bosch has emerged into a successful business to what it is today. It has continuously improved the quality of service. Of course, customers’ complaints are inevitable in every...
STUDENT NUMBER : 13430740
MBA – FULL TIME
TUTOR: MR. PETER GRAY
MR. TIM PEACOCK
WORD COUNT: 3325
Table of Contents
171.0 Introduction :
Due to globalisation the economic competition has been rising up and it has lead to the knowledge of TotalQualityManagement. The motive of all organisations is to achieving high quality level & this has prompted comprehension quality as the primary variable to achieve organization achievement. The report mostly concerned with run across and applies TQM ideas in a product organization, Cognizant Technology Solutions.
1.1 Description of Organisation:
Introduction of Organisation:
Cognizant technology solutions established in 1994 as an IT (information technology) company and then turned in to independent company 2 years later. Cognizant, a major provider of IT services became the first IT Company to be listed on the NASDAQ and is SEI-CMM Level 5 certified. The HQ of cognizant in New Jersey, United States, and Worldwide They have employees around 80,000 people with annual Income of $3.28 billion.
1.2 Product & Services:
Cognizant Technology Solutions delivers their clients to technology consulting, IT related products, project based application services, and business process outsourcing services, Testing...
MANAGEMENT OF QUALITY
Quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different requirements, so a working definition of quality is customer-dependent.
In order to rebuild its economy after the Second World War, Japan focused on quality improvement, making it a national imperative. This took place during a time when quality was not uppermost in the minds of business organizations worldwide. It wasn’t that quality was unimportant, it just wasn’t very important.
Partly because of that thinking, Japanese companies captured a significant share of the U.S. market. In the automotive sector, leading Japanese manufacturers Honda, Nissan, and Toyota became major players in the auto sales market in the United States. Both Honda and Toyota built a reputation for quality and reliability in their cars.
Many companies changed their views about quality after that, and changed them drastically. Stung by the success of Japanese competitors, they embraced quality in a big way. They hired consultants, sent their people (including top executives) to seminars, and initiated a vast array of quality improvement programs. Those companies clearly recognized the importance of quality and...
...ISTANBUL TECHNICAL UNIVERSITY
FACULTY OF MANAGEMENT
INDUSTRIAL ENGINEERING DEPARTMENT
END 329 E
Instructor: Şeyda Serdar ASAN
Research Assistants: Levent ATAHAN – İbrahim YAZICI
Ketsiya TAVİT 070100328
Tunahan KAFA 070120705
Sevinç APTİ 070120704
Sibel TEMÜRLENK 070100502
İmren ŞAVLİ 070100501
PHASES OF SİX SİGMA 3
1.1 Voice of the Customer Analysis 3
1.2 Critical to Quality Chart 5
1.3 Stakeholder Analysis: 5
1.4 SIPOC Process Chart 6
1.5 Flowchart 7
TotalQualityManagement Term Project Plan 8
PHASES OF SİX SİGMA
Macka Photocopy is located in first floor in ITU management faculty and is necessary component of the faculty fulfilling needs of the customers (members of faculty) and the products of photocopy is a great use for the customers for being close to the faculty itself. But there are numerous complaint about this establishment from customers. There are also complaints employees have about the processes.
The goal of the project is to increase the level of customer satisfaction by determining, analysing and founding the root cause for the problems and have a positive impact on Photocopy’s profit.
To select a specific project we decide to make a Voice of Customer table by making surveys to the customers of this establishment. Voice of the...
CONTINUOUS PROCESS IMPROVEMENT |
Process, The Juran Trilogy, Improvement Strategies The PDSA (Plan-Do-Study-Act), Problem solving method, Kaizen and Six-Sigma |
JOHN KIRUGUMI :B211/003/0003/2012 |
Processes: Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements, rather than implementing one huge improvement. The Japanese have a term for this called kaizen which involves everyone, from the hourly workers to top-management.
CPI means making things better. It is NOT fighting fires. Its goal is NOT to blame people for problems or failures . . . it is simply a way of looking at how we can do our work better. When we take a problem solving approach, we often never get to the root causes because our main goal is to put out the fire. Process improvement is important as Rummler & Brache's research (1995) showed that process account for about 80% of all problems while people account for the remaining 20%.
HISTORY OF CONTINOUS IMPROVEMENT PROCESS
Following the defeat of Japan in World War II, America wanted to encourage the nation to rebuild. As with the Marshall Plan in Europe, General MacArthur asked a number of leading experts from the U.S. to visit Japan and advise...