Many companies are beginning to feel that the knowledge of their employees is their most valuable asset. They may be right, but few firms have actually begun to actively manage their knowledge assets on a broad scale. Knowledge management has thus far been addressed at either a philosophical or a technological level, with little pragmatic discussion on how knowledge can be managed and used more effectively on a daily basis. At this early stage of knowledge management in business, the most appropriate form of dialogue is not detailed tactics, but rather high-level principles. When an organization decides what principles it agrees upon with respect to knowledge management, it can then create detailed approaches and plans based upon the principles. Ten principles of knowledge management are listed below. With each principle some implications and issues are also discussed. Where I am aware of firms who have wrestled with the principle and taken action on it, their experience is described. 1. Knowledge management is expensive (but so is stupidity!). Knowledge is an asset, but its effective management requires investment of other assets. There are many particular knowledge management activities requiring investment of money or labor, including the following: •Knowledge capture, i.e., creation of documents and moving documents onto computer systems •Adding value to knowledge through editing, packaging, and pruning •Developing knowledge categorization approaches and categorizing new contributions to knowledge; •Developing information technology infrastructures and applications for the distribution of knowledge; •Educating employees on the creation, sharing, and use of knowledge. What is the cost of ignorance and stupidity? How much does it cost an organization to forget what key employees know, to not be able to answer customer questions quickly or at all, or to make poor decisions based on faulty knowledge? Just as organizations attempting to determine the value of quality determined the cost of poor quality products and services, if we wish to assess the worth of knowledge we can try to measure the cost of not knowing. Of course, such an assessment could lead to political problems, but that is another principle. 2. Effective management of knowledge requires hybrid solutions of people and technology. Business Week recently announced in the title of a recent article on artificial intelligence that, "Computers that think are almost here...The ultimate goal of artificial intelligence-human-like reasoning-is within reach." Reading this headline in 1995 may create a deja vu experience for managers and professionals, who have been hearing about machine-based knowledge since the 1950s. But the fact is that firms wishing to effectively manage knowledge today need a heavy dose of human labor. Humans are very good at certain types of activities, computers at others. Human beings may be expensive and cantankerous, but they are quite accomplished at certain knowledge skills. When we seek to understand knowledge, to interpret it within a broader context, to combine it with other types of information, or to synthesize various unstructured forms of knowledge, humans are the recommended tool. These are the types of knowledge tasks at which we excel, and we should be employed for these purposes. Computers and communications systems, on the other hand, are good at different types of things. For the capture, transformation, and distribution of highly structured knowledge that changes rapidly, computers are more capable than people. They are increasingly useful-though still a bit awkward-for performing these same tasks on less structured textual and visual knowledge. But it is still the case that most people don't turn to computers when they want a rich picture of what is going on in a particular knowledge domain. Given this mixture of skills, we need to construct hybrid knowledge management environments in which we...
...Higher School of Economics
National Research University, Perm
Knowledge Chain in Rosatom Corporation: strengths and weaknesses (on the base of the book «Rosatom is Sharing Knowledge»)
Executed by the students:
Introduction ………………………………………………………………………..3Knowledge Chain in Rosatom Corporation: strengths and weaknesses…………...4
For the past several decades knowledge has become extremely important asset of a company. Nowadays large organizations and even small companies have to address the issues of KnowledgeManagement in order to increase flexibility and efficiency, reduce lead time and involve people as much as possible. As it was mentioned in 1996 by McKern [1; 13-18], the major forces of change are the following: globalization, higher degrees of complexity, new technologies, increased competition, changing client demands, and changing economic and political structures. So companies are starting to understand that the core and sustainable resource of competitive advantages are their employees. In other words all the...
Dawn Suwanie Tan
Media Power and Ethics
The lives of Manhattan’s teenage elite creates a paradigm for female teenagers to follow (Lancel Joseph, 2013)
One of CW Television Network’s hit television series of six seasons, Gossip Girl has created an image of the ideal life for the current Generation Y.
Wealth, fame and power; three things mankind has sought after from generation to generation. A life of luxury is a closet full of chic designer wear, a garage with an Audi and other such material wealth. Fame is being part of the elite society and setting trends with that fame. Power is the knowledge that you can influence others as well as get anything you want with that power.
Films and television dramas mostly targeting the teenage audience increasingly shows us the stereotyping that is present in schools and sometimes, though exaggerated, is very close to home. It reinforces the cliques that we see today in high schools and colleges. Films like The Breakfast Club (1985), Clueless (1995) and Mean Girls (2004), always portray a consistent image of high schools and the preps and jocks with all their wealth, fame and power are always the people everyone wants to be or at least, be a part of that clique. They practically control the world; their world that is.
We dream about being just like these trust fund kids with everything in the world at their fingertips. It is an...
...This is a summary of Knowledgemanagement and organizational culture: a theoretical integrative journal by Rajnish Kumar Rai, a police officer who at the time was based at the Indian Institute of Management, Ahmedabad India. For this research, he used a conceptual method by comparing previous findings and thoughts.
At first, the author underlines the importance of knowledge in today’s rapid changing world and how most of the experts agree on the continuous improvement of knowledge as one of the most critical factor for an organization to survive, and knowledgemanagement takes a large part in it. Furthermore, recognizing and understanding the linkage between the knowledge creation and the organization values are what the organizations should be doing first before applying the knowledgemanagement in the organization. A mismanagement of knowledge creation will lead the organization not into an innovation but confusion. Unfortunately, this important part, the knowledge creation, does not have a framework for an effective and systematical approach to be used in different type of organizations. There are a lot of theories that support this idea but they do not have a practical approach of how to be implemented.
Subsequently, the author acknowledges that many researches supported the theory...
...IS STRASSMANN’S ‘KNOWLEDGEMANAGEMENT’ AN IMPORTANT METRIC
By: Masoud. Noordeh (DBA student)
In today’s dynamic business environment, Knowledgemanagement systems facilitate organizational learning and knowledge creation. They are designed to provide rapid feedback to knowledge workers and significantly improve business performance. This paper examines the concept of knowledgemanagement metric from the view point of Paul Strassmann.
Keywords: Knowledge, Performance Management Metric, KnowledgeManagement.
Knowledgemanagement has become one of the major performance management and companies have embraced the concept and invested in systems, people, and information technologies to this purpose. On the other hand, there has been the pressure to move away from the traditional performance management metrics which are considered to be ‘backward looking accounting based performance measurement systems’ that only focuses on traditional cost accounting (Bourne et al. 2000).
Knowledgemanagement has been introduced by Strassmann (1999), Drucker (1995), and others as an important metric for measuring performance. According to Knapp (1998), Knowledgemanagement transfers...
...Principles of Management Assignment
Management vs. Leadership
All four managers agreed that there was a difference between managing and leading, which means there is no gap. They all defined managing as process, procedures, task focused and results; compared to leading, which was focus on developing people. The positive benefit is it helps implement new processes the within the Contact Centre at MPI because all levels ofmanagement have a clear understanding that leading is people development and managing is a task focus.
Key to Staff Motivation
The key to staff motivation is similar with all four managers; therefore, no real gaps exist. They all agreed that recognizing individual difference, matching people to jobs, what builds up that employee, asking for staff opinions, being part of the solution and inspire them to buy in to the organization plan. The positive benefit to the Contact Centre is making people feel they are part of the solution. In addition, what they do makes the Contact Centre successful. Management are able to outline the expectation and make everyone accountable for his or her actions. As the managers understand the key to motivate staff, it will help when implementing new procedures and having staffed involved in the implementation at the beginning stages with the Contact Centre.
Opinion on Expedition
The most efficient way of getting people to do things, for all...
BUS - 3501 ManagementPrinciples, Term Paper
13 April 2015
Col. T. Stauffacher
This course, in its entirety, taught the lessons of Henri Fayol’s ManagementPrinciples and Stauffacher’s Leadership Context and Principles. While there were many other topics covered throughout, each could be directly correlated to these main ideas which were presented week one. Of these principles, there were certain which stood apart from the rest in importance based upon my personal experiences and the intended path that lies ahead.
Though I have few true life experiences if compared to someone who has led a full life and is nearing the end of theirs, I believe my experiences in life will outweigh those of many of my peers. At a mere 21 years of life I have lived on two continents and traveled to more. I’ve been involved in organized sports and honors society. I have been a guest at a 6 year old’s birthday party and the Queen’s Diamond Jubilee which celebrated 60 years on the throne. The list goes on and on, but at the end it will still throw the same punchline. I have seen and lived around these principles which were presented in class and have not, until now, realized it.
One of the primary of Fayol’s Principles presented was Discipline. Any well-organized and well-managed business knows discipline. Not only is it necessary to have proper discipline...
Research Paper: The Significant Principles of Management Communications
Mia A. Rapier
BUS 600: Management Communication with Technology Tools
Instructor Cheryl Moore
July 27, 2014
It’s been understood that “communication in business involves a complex set of unwritten rules governing speech, written correspondence and body language that varies in different parts of the world” (Ingram, 2014). Communication is the essential component of business, “from the entry-level manager to the seasoned venture capitalist, can benefit from paying attention to communication etiquette in business” (Ingram, 2014). Both verbal and nonverbal communication in the business world allows for a more fluid transmission of information and policy. It is the intent of this paper to provide a comprehensive research review of the significant principles of management communications used to successfully achieve organizational objectives. Utilizing both personal corporate experience and research on communication and communication in the workplace, this paper will explore, describe, and explain the various components of business communication.
A great, yet simplistic quote on communication from Dr. John Lund states, “Don`t communicate to be understood; rather, communicate so as not to be misunderstood” (Anderson, 2013). Communication is the cornerstone to all human interaction; it allows messages, thoughts, and ideas to...
Principles of Management
Natalie Videira 674092
Chandy PLEASE FILL
BUSE 2012 ASSIGNMENT
“Today’s organisation recognises that diversity is no longer just the right thing to do, it is a business imperative and perhaps the single most important factor of the twenty-first century for organisation performance” (Daft, Kendrick & Vershinina, 2010, p.477). With specific examples where appropriate:
The following assignment is aimed at exploring how current organizations are recognizing the importance of diversity. Embracing diversity is imperative and organizations are realizing that diversity is becoming one of the most important factors for an organization to thrive.
The following assignment will cover four sub headings-
1. Defining and identifying various forms of diversity,
2. Discussing the benefits of embracing diversity
3. Identifying the antecedents of diversity
4. Discussing diversity initiatives and programmes that South African organisations are using to manage and embrace diversity
The primary reasons for the introduction of equal treatment focused on women in the workforce having the equal opportunities as men in terms of jobs and income levels. It is reasonable to conclude that these values and projects have in most instances been embraced.
When organizations embrace diversity it may guarantee employees maximize their potential and their contribution...