telecel zimbabwe Essay - 2635 Words



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telecel zimbabwe

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Text Preview Who is Telecel Zimbabwe?
Telecel Zimbabwe is currently the second largest mobile phone network in Zimbabwe, with more than 2 500 000 active subscribers. It is jointly owned by Telecel Globe and the Empowerment Corporation. Telecel Globe is a subsidiary of Orascom Telecom Company, a major international telecommunications company with interests in Europe, Africa, Asia, the Middle East and North America. The Empowerment Corporation is a Zimbabwean consortium made up of a number of Zimbabwean companies. Because of this partnership of local and foreign investors and access to training opportunities locally and at other Telecel companies, Telecel Zimbabwe is well placed to keep abreast of the latest technology available internationally and apply it effectively to local conditions. While, as a Zimbabwean company, it gives preference to local expertise in its recruitment policy, it is also able to make use, where necessary, of expertise from other Telecel Globe and Orascom subsidiaries. It has been able to use this combined local and foreign expertise effectively to introduce new concepts to the mobile telecommunications sector in Zimbabwe and bring down the costs of mobile phone communication to make it affordable to ordinary Zimbabweans.

Telecel Zimbabwe is committed to providing its customers with high-tech mobile phone products and services at an affordable cost. It has put in place infrastructure to support an array of innovative value added services and invested substantial time and money refining its products and services to ensure they meet the diverse communication needs of the Zimbabwean market and of the highest international standard. Introduction

A learning organization is a group of people who have woven a continuous, enhanced capacity to learn into the corporate culture, an organization in which learning processes are analysed, monitored, developed, and aligned with competitive goals. A learning organization generates knowledge and learning faster than competitors and turns that learning into a strategic advantage to out market, out manage, and outsell competition. A learning organization moves beyond simple employee training into organizational problem solving, innovation, and learning. For instance, at Telecel Zimbabwe when a product is bad, instead of just scrapping it, the employees find the cause of the problem and develop solutions to prevent it from happening again. In a learning organization, the focus is on a company's only appreciating asset-its people.

Telecel Zimbabwe acquires knowledge and innovates fast enough to survive and thrive in a rapidly changing telecommunication environment. Learning organizations create a culture that encourages and supports continuous employee learning, critical thinking, and risk taking with new ideas, it allow mistakes, and value employee contributions, learn from experience and experiment, and disseminate the new knowledge throughout the organization for incorporation into day-to-day activities. According to Peter Senge he defined learning organisation as an organization where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free and where people are continually learning to see the whole together. At Telecel Zimbabwe we believe organisation is not a defined end state. It is the journey, not the destination and this will definitely help in out competing our competitors like Econet and Netone. As Carl Rogers put it ‘we are all in a process of becoming’. Hence, organisations that embrace learning commit to an on-going process. It would be a contradiction in terms to say ‘We are now a learning organisation – we’ve got the plaque on the wall – what’s our next project?’ Leaders may think that getting their organizations to learn is only a matter of articulating a clear vision, giving employees the right incentives, and providing lots of... Show More

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