Henry David Thoreau once said, “True friendship can afford true knowledge. It does not depend on darkness and ignorance”. (Lewis 2006) If we look at friendship as an organization, and relationships within, you will find that Thoreau’s statement is relevant to knowledge management. Information sharing between divisions, branches, and individuals is critical to the success of all. Additionally, John Adams has stated, “The preservation of the means of knowledge among the lowest ranks is of more importance to the public than all the property of rich men in the country”. (Lewis 2006) This directly supports Thoreau’s concept that (business) relationships will not fall apart with full disclosure or education, and reinforces the idea that seeking knowledge and access to knowledge is important, even in the lowest levels of organizational structure. In my attempt to examine or explain the application of Social Technical Theory in Knowledge Management, I must first define the key terms and their individual principles. After you define the terms and understand how each is applied to the worker and the work center, you can begin to examine the affect of knowledge management on organizational learning and organizational knowledge. The Social Technical Approach is the understanding or consideration of two major principles when developing new innovations and technology. The designer considers the humanistic and the benefits of applying the new technology which includes the interaction of the two. At a glance this seems to be a simple deduction, technology makes our lives easier and more efficient. However with every introduction of technology, a human worker’s occupation either gets reduced or eliminated. Social Technical Theory is theory about the social aspects of people and society which includes the technical aspects of machines and...
...Applying SocialTechnicalTheory in KnowledgeManagement (KM)
The theme of my paper pertains to the application of SocialTechnicalTheory in KnowledgeManagement. Technology has changed the operation of business organizations around the world. Applying socio-technicaltheories in knowledgemanagement advances the ability of one organization to rapidly disseminate and share information vital to the fast, sophisticated and highly demanding information technology superhighway. Timely and effective use results in competitive edge within the organization.
Socio-technical system is popular and exists in modern business organizations. Modern organizations strive to implement and carefully execute the use of highly developed technology to achieve the desired competitive advantage. The use of automated machines, equipments, information systems, and other advanced technologies are widespread and can be seen inside and outside the workplace. As a result, modern organizations require more knowledge, experience, and extensive training to be able to operate and continue its operation in a better way. The operation of the organization is basically driven by knowledge possessed by various individuals. Individual knowledge...
KnowledgeManagement, Social Networks and Innovation
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Literature review 3
The development of social network and social media 5
The process of innovation and knowledge transmission in the organization 7
Case of American Express 9
Analysis and Discussion 11
We know that the innovation is the power to push the development of our society, and...
...Higher School of Economics
National Research University, Perm
Knowledge Chain in Rosatom Corporation: strengths and weaknesses (on the base of the book «Rosatom is Sharing Knowledge»)
Executed by the students:
Introduction ………………………………………………………………………..3Knowledge Chain in Rosatom Corporation: strengths and weaknesses…………...4
For the past several decades knowledge has become extremely important asset of a company. Nowadays large organizations and even small companies have to address the issues of KnowledgeManagement in order to increase flexibility and efficiency, reduce lead time and involve people as much as possible. As it was mentioned in 1996 by McKern [1; 13-18], the major forces of change are the following: globalization, higher degrees of complexity, new technologies, increased competition, changing client demands, and changing economic and political structures. So companies are starting to understand that the core and sustainable resource of competitive advantages are their employees. In other words all the...
...This is a summary of Knowledgemanagement and organizational culture: a theoretical integrative journal by Rajnish Kumar Rai, a police officer who at the time was based at the Indian Institute of Management, Ahmedabad India. For this research, he used a conceptual method by comparing previous findings and thoughts.
At first, the author underlines the importance of knowledge in today’s rapid changing world and how most of the experts agree on the continuous improvement of knowledge as one of the most critical factor for an organization to survive, and knowledgemanagement takes a large part in it. Furthermore, recognizing and understanding the linkage between the knowledge creation and the organization values are what the organizations should be doing first before applying the knowledgemanagement in the organization. A mismanagement of knowledge creation will lead the organization not into an innovation but confusion. Unfortunately, this important part, the knowledge creation, does not have a framework for an effective and systematical approach to be used in different type of organizations. There are a lot of theories that support this idea but they do not have a practical approach of how to be implemented.
Subsequently, the author acknowledges that many researches supported...
...pursuit of knowledge?
Most are driven by interest and the curiosity to know the unknown; this in turn is the pursuit of knowledge. Any person can achieve curiosity but achieving an open mind in order to accept the knowledge one wants to know is also part of it. Depending on whether or not a person has an open mind to what they are exposed to can influence whether or not they can become capable of learning new information and developing that new information into knowledge and new perspectives. Once one gains a new perspective it can become easier to solve problems “that begin to resemble nails” because knowledge is a tool in and of itself when applied using the ways of knowing.
At first, a question that came to mind was: does knowing more automatically free one from biased and close minded opinions? One can easily use what they know to their advantage and use it to avoid situations. But what if someone is not exposed to various environments, diverse people, and new information? It then might become more difficult for that person to handle the same situation that someone with more knowledge and understanding could handle. This might explain why many desire to learn more and expand on what they know now; this can be done to become prepared in a sense. These were the first understandings of Abraham Maslow’s quote before beginning to really analyze and expand on the idea of being able to...
Sins of KnowledgeManagement
core tenet of any organizational learning project is that without
detecting and correcting errors in "what we know" and "how we
learn," an organization's knowledge deteriorates, becomes obsolete,
and can result in "bad" decisions. Because systematic attention to
knowledgemanagement is relatively recent, it is particularly important to detect
these errors so that knowledgemanagement does not become yet another management fad that promised much but delivered little. If we do not identify and
try to resolve these errors, "what we know" about knowledgemanagement may
become little else but mythology. As a consequence, we will be faced with the
ultimate knowledge irony: efforts to manage knowledge are themselves based
upon faulty knowledge principles.
The purpose of this article is to draw attention to a set of pervasive
knowledgemanagement errors. These reflections are based on the authors'
observing or partaking in over one hundred knowledge projects over the past
five years or so. The focus is on fundamental errors, that is, errors that if left
uneorreeted inhibit genuine knowledge from being developed and leveraged.
These are errors associated...
...1. Company Overview
1.1. Business Overview
Mystique is currently involved in fashion clothing business. Unlike other clothing companies, Mystique owns all of its retailing, designing and manufacturing operations. It sells a range of women’s and men’s clothing which aims to give a personalised and satisfaction experience to its customers. The business’s headquarters is located in India but the entire Sri Lankan management is handled in Sri Lankan and currently it has 4 outlets in Colombo and Kandy.
1.1.1. Product Overview
Figure : Mystique’s Product
Currently Mystique is targeting mainly on causal and party ware for both customer segment. It provides a right quality product for an affable cost which can be effort by working class to upper uppers. Based on the design and material quality the price of the product varies.
1.1.2. Service Overview
Figure : Mystique's Services
All our products will be serving the current client’s requirements. In order to serve our customer better, we provide other services which are mentioned in the above figure. Exchange and return, reservation and customer services are provided by our retailer outlet team and the promotion are decided by our marketing team (refer organisational structure).
1.2. Vision and Mission
Vision – To make consistent design improvements based on the emerging trends that will enhance customer satisfaction.
Mission – “Build a unique portfolio of branded, trendy and unique...
ByAmr Badrawy |
Definition of knowledgeknowledge is the ability of an actor to respond to a body of facts and principles accumulated over a
period of time
Definition of Knowledgemanagement
a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge. KM focuses on processes such as acquiring, creating and sharing knowledge and the cultural and technical foundations that support them.
A more simple definition is that knowledgemanagement is the process through which organizations generate value from intellectual and knowledge based assets
The development of KnowledgemanagementKnowledge began to be viewed as a competitive asset in the 80s,around the same time that information explosion started becoming an issue
The trend was fueled by the development of IT systems which made it simple to store, display, and archive classified, indexed information
The process received a fillip after Drucker (and others) stressed the role of knowledge as an organization resource, and Senge popularized ‘learning organizations’
Objective of knowledgemanagement:
The purpose of KM is to gather, categorize, store and spread all...