ITM 100 Case Study Question Final
San Francisco Public Utilities Commission
1) What are the business goals of SFPUC? How is knowledge management related to those goals?
The business goals of San Francisco Public Utilities Commission (SFPUC) is to encourage efficient use of water and reducing water pollution, which is done by offering education, technical and financial assistance to all of its customers. The SFPUC provides water, treats wastewater and supplies municipal power services to 2.4 million customers in San Francisco and the Bay Area. Knowledge management is related to these goals because it could not meet these goals if the company is losing more than 20% of its Baby Bloomer employees by 2009. The company had to find a way were they could retain the knowledge base of current technical employees to train new generations. Knowledge management help store these data so future employees would have the skills required to perform efficiently and effectively.
2) What were some of the challenges faced by SFPUC? What management, organization, and technology factors were responsible for those challenges?
There were two great challenges that faced the San Francisco Public Utilities Commission in 2009 to maintain they’re high level of operation competency. To fight against the baby boomer retirement phase, the challenge of knowledge capture, knowledge management and knowledge transfer were notable. The second challenge was the reliability and accountability issue of implementing a vast number of new workers in a short period of time. The SFPUC went with a business process management and workflow solution, Enterprise Process Center (EPC), to manage knowledge retention issues and establish new ways to distribute and share information across organizations. The SFPUC provided step by step procedures to ensure all necessary training information is available for all employees to access on demand.
...Case 2: SanFranciscoPublicUtilitiesCommission Preserves Expertise with Better Knowledge Management
1. What are the business goals of SFPUC? How is knowledge management related to those goals?
SFPUC is a department of the city and county of SanFrancisco that provides water, wastewater, and municipal power services to the city. SFPUC’s Power division provides electricity to the city and county of SanFrancisco, including power used to operate electric streetcars and buses; the Regional and Local Water departments supply some of the purest drinking water in the world to SanFrancisco and neighboring Santa Clara and San Mateo counties; and the Wastewater division handles flushed and drained water to significantly reduce pollution in the SanFrancisco Bay and Pacific Ocean. The mission of this organization is to provide SanFrancisco and its Bay Area customers with reliable, high-quality, affordable water and wastewater treatment while efficiently and responsibly managing human, physical, and natural resources.
SFPUC met these challenges by implementing a business process management (BPM) and workflow solution from Interfacing Technologies Corporation to drive change efforts across the organization. The system, called Enterprise...
...1. The primary reason for the disputes and frustration stem from changes in business needs from the initial mission of the CS group at the time of the conversion from leasing off-site mainframe time to doing all computing in-house. That mission was to provide a network and platform that was “as reliable as a publicutility.” In order for the CS group to maintain such a reliable system, they were in charge of purchasing and supporting all hardware and software and ensuring compatibility within the network. However, as computing needs changed, researchers demanded new and different hardware and software to allow them to better do their jobs. CS had a general reluctance to approve such purchases for specific projects. Because CS was responsible for supporting the purchases and if they did not have an application to a broad level of the firm, they were not likely to approve the request, as they already had to support over 100 software programs. The CS team is frustrated in that the researchers couldn’t seem to understand that if a new program or computing system was purchased, they were responsible for supporting the purchase and they simply couldn’t be experts in all things.
A secondary but critical source of conflict came about with CS’ internal billing for their services. Researchers felt that the billings were exorbitant. One cited as an example that their internal billings for the use of a SUN computer on one project were nearly...
...originated from the principles and ideas of the Classical Theory. Back in the late 1700’s it was the understanding of the criminologist, that criminals would typically assess the possible benefits of conscious and rational choice before committing a crime. Choice theory establishes a mindset focused on the benefits they will render by becoming involved in a criminal act over the possibilities of punishment or rather conviction of the crime in question. Classical Theory was developed by Cesare Beccaria, an Italian social thinkers as stated in the text (pg.84) after which, about a hundred years later the idea of Positivist Theory was developed and became the focus of the criminologist. Although the Positivist Theory made an appearance within the study, not much longer after they shifted back to the original thoughts of Cesare Beccaria.
As the years went on Beccaria original idea of Choice Theory developed into something greater and more advanced in its description. According to one article “Rational Choice Theory, Crime Control Policy, and Criminological Relevance” states it is matured into a more comprehensive perspective that ultimately appreciates the complexity of the nature of criminal behavior. Within this crime theory, suggest that criminals are typically not fearfully of breaking the law because the excitement and thrill of the crime is far too enjoyable for these criminals. However if the criminal believe the punishment was too severe they will not...
Paul Cheng – founder of San Fabian; immigrated from mainland China in 1940; considered wealthy,
with successful children and multiple lines of business (restaurants); 7% shareholder in MacDowell
Corazon Aquino – newly elected President (Feb 1987) of the Philippines
Carlos Valdez – Vice President of Sales (head of San Fabian’s salesforce)
Luis Rabat – assistant sales manager in charge of retail sales in Manila
Marcelo Amado – head of government sales in Manila
Toni Salgado – responsible for sales to the Department of Public Works
Jean Brevett – new president of MacDowell Philippines; previously headed MacDowell’s Australian
operations, where he had streamlined distribution and grown sales 20% annually in a flat market
David Leong – previous president of MacDowell Philippines who had protested the aggressively grown
capacity but had been overruled by MacDowell’s “experts”
Questions for San Fabian:
1) What does San Fabian bring to its relationship with MacDowell? Do you think San Fabian has been a good distributor for MacDowell? Why?
- Experience navigating heavy corruption through the Philippines’ political and economic system
- National coverage that was partially built up to support the MacDowell product line
- Strong brand name built on decades of high-quality service and products
- Exclusive-only basis approach to distribution has allowed...
In this case we get an entire scenario about how the Japan deflation set in, what were the effects of the deflation on the economy as well as on the people of Japan. It also mentions about the various reasons because of which Japan was in such a tight grip of Deflation, Depression, Demographics and Debts Guides us through the steps taken by the government in order to curb this deflation. Imparts a great knowledge to us about the various economic terms like deflation, self-liquidating credit, Non-Self Liquidating Credit and how the people and economy of a country is affected by these.
Free markets economies are subject to cycles. Economic cycles consist of fluctuating periods of economic expansion and contraction as measured by a nation's gross domestic product (GDP). The length of economic cycles (periods of expansion vs. contraction) can vary greatly. The traditional measure of an economic recession is two or more consecutive quarters of falling gross domestic product. There are also economic depressions, which are extended periods of economic contraction such as the Great Depression of the 1930s.
From 1991 through 2001, Japan experienced a period of economic stagnation and price deflation known as "Japan's Lost Decade." While the Japanese economy outgrew this period, it did so at a pace that was much slower than other industrialized nations. During this period, the Japanese economy suffered from both a credit crunch and a liquidity trap....
Mary Roberts had been with the company three years when she was promoted to manager of the tax department which was part of the controller’s division.Within four months she became a supervisor of ten staff accountants to fill a vacancy.Her superior believed her to be most qualified individual to fill the position.
Many senior employees resent her that she so young to fill the position and what made them more upsets was the fact tax managers did not discuss the promotion.
1.What can Mary Roberts do about the resentful senior employees?
Mary should tackle this head on she should be direct and assertive about her expectation and when people are crossing the line that means she need to be clear with people when their behavior doesn’t meet her standards and she need to be willing To set and enforce consequence if it doesn’t change
2. Can higher management do anything to help Roberts make the transitions to greater responsibility?
Yes, because they are the one who put her in that position of course they will help Mary interms of guiding it `.
3. Will her lack of technical knowledge hinder Mary’s managerial effectiveness?
No, because lacking on some aspects on technical knowledge cant bankrupt or destroy a company as long she have a guts to face and accepts failures
4. Should Mary’s superior have discussed the promotion with the senior employees before announcing it?
No, because its not their obligation...
...SanFrancisco Coffee House Case
1. Should Tensek and Pacek consider franchising over organic growth? Do a qualitative cost-benefit
Analysis. (4 Points)
In regards to whether Tensek and Pacek should consider franchising over growing additional business locations organically, there are many factors that the couple must take into account. Whether they choose to expand using a franchising or organic approach, there are major costs and benefits that will dramatically affect San Fransisco Coffee House.
First, the company must take into account the costs associated with expanding the company organically.
Opening and starting virtually any business requires an individual to risk a substantial amount of capital. Although the first location was a success and gained regional notoriety, the couple would have to risk their own money to fund the venture. This particular investment includes financing the purchases of equipment, initial supplies, and furnishing the location. The couple spent an initial 40,000 euros as their start up capital, and would be unable to spend less on additional locations, as the interior and ambience it provides are perhaps the most important characteristics of the business. The design process would require an investment of important time and money. In addition to the valuable number of hours that would be spent finding a location with a reasonable monthly rental cost, Tensek and Pacek would also...
...February of 1999. In the past four months, the NC design had developed
sustainability. The Bostrom alliance agreement for the truck market had been concluded. The
question about Elio's strategy for the entry into automobile still remained. Should Elio's joint
venture with Bostrom? Should it partner with a tier-one or a tier-two automotive supplier?
Was Elio's technology strategy aligned with the requirements for a successful entry into the
automotive market? Paul and Hari realized that they needed answers to these questions in
the coming days.
This casestudy discusses the start-up, origins and strategic options facing an innovative set up
and start up in automotive market and in the seat design. With the domination of the
incumbent large suppliers serving the top 3 leading tier-one automakers of U.S.,
Engineering faces several challenges as it seeks to introduce its new seating technology to the
market. The case can serve as vehicle to discuss important themes such as technology and
business strategy, invention and innovation, bringing technology to market and profiting from
Elio's should make a joint venture with Bostrom. Elio's has made a seat design naming "No
Compromise" with progress on cost, weight and performance compared to the conventional
design and also the existing all-belt-to-seat (ABTS). After many functional prototypes and
computer aided structural analysis, a perfect design...