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Text Preview Methodology for the Implementation of Knowledge Management Systems

Ricardo Chalmeta and Reyes Grangel Grupo de Investigación en Integración y Re-Ingeniería de Sistemas (IRIS), Universitat Jaume I. 12071 Castelló. Spain. E-mail: {rchalmet, grangel}

Managing knowledge means managing the processes of creation, development, distribution and utilisation of knowledge in order to improve organizational performance and increase competitive capacity. However, serious difficulties arise when attempts are made to implement knowledge management in enterprises. One of the reasons behind this situation is the lack of suitable methodologies for guiding the process of development and implementation of a knowledge management system (KMS), which is a computer system that allows the processes of creating, collecting, organising, accessing and using knowledge to be automated as far as possible. In this article we propose a methodology for directing the process of developing and implementing a knowledge management system in any type of organization. The methodology is organised in phases and outlines the activities to be performed, the techniques and supporting tools to be used, and the expected results for each phase. In addition, we show how the proposed methodology can be applied to the particular case of an enterprise.

information and communication technologies open up numerous possibilities to improve knowledge management both within and among enterprises.

Introduction One of the novel ways for improving competitiveness and productivity in organizations is the implementation of knowledge management (KM), understood as meaning the capacity to create, collect, organize, access and use knowledge. This situation has arisen because

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company decisions and actions require a far greater amount of information and knowledge due to the more global and complex environments in which businesses currently have to operate; there is an increased demand for greater knowledge intensity in products, processes, and services. By applying knowledge to products and services, their value increases; KM stresses the importance of intangible assets and enables them to be used to advantage; and

Received August 1, 2006; revised September 10, 2007; accepted September 10, 2007 © 2008 ASIS&T Published online 31 January 2008 in Wiley InterScience ( DOI: 10.1002/asi.20785

A key factor for achieving correct KM in an organization is the development and implementation of a knowledge management system (KMS), that is to say, a technological information system that supports KM and allows knowledge to be created, codified, stored, and distributed within the organization automatically (Day, 2001). Running a KMS development and implementation project in an organization is an extremely complex process that involves different technological, human, and organizational aspects. To ensure the project is successfully implemented, while at the same time reducing the level of complexity, it is necessary to follow a methodology that acts as a guide throughout the analysis, development, and implementation of the KMS. The methodologies that, at first sight, appear to be the most appropriate for KMS development and implementation are the methodologies that are oriented towards information systems development because a KMS is a kind of information system. Earlier studies have proposed various information systems development methodologies (ISDM), which provide a consistent set of procedures to be followed (as well as tools, techniques, and documentation that can be used) to make the process of managing and developing information systems more efficient and effective (Yadav, Shaw, Webb, & Sutcu, 2001). In addition, ISDM imply a time-dependent sequence of action stages (Walters, Broady, & Hartley, 1994). A wide range of such frameworks have been developed over the years. In this regard, in 1994, Jayaratna (1994) estimated that... Show More

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