Trident University International
Module 1 Case 1
Topic: THE COMPARISON OF THE ORGANIZATIONAL SOCIAL AND TECHNICAL SYSTEM IN PAINTER'S CASE STUDY AND ITS OBJECTIVE PRINCIPLES: Can applying a socio-technical perspective improve the odds of success?
Student Name: Franklin Nnaemeka Okoye
Course Code: ITM 524
Course Name: Foundations of Information Technology Management
Lecturer: Dr. Rebecca Hudson
Date: June 21, 2015
A socio-technical system (STS) is a social system operating on a technical base (Whitworth, Brian with Ahmad, Adnan (2014)). Social ideas like freedom seem far removed from computer code but computing today is social. That technology designers aren't ready, have no precedent or don't recognize social needs is irrelevant. Like a baby being born, online society is pushing forward, ready or not. And like new parents, socio-technical designers are causing it, whether they want to or not. As the World Wide Web's creator observes: "... technologists cannot simply leave the social and ethical questions to other people, because the technology directly affects these matters -- (Berners-Lee, 2000). The online reality is that how people interact in socio-technical systems depends entirely on the software and its design takes the shape of the social system of that organization. In organizational development, the term socio-technical systems describes an approach to complex organizational work design that recognizes the interaction between people and technology in workplaces. Socio-technical refers to the interrelatedness of these two principles social and technical aspects of an organization or the society as a whole. This paper will illustrate how the first principle proves to shaping the final outcome in Painter’s Case Study. The critical elements to drive the decision of the Worker’s Compensation Board were their workforce, the business plan, and employee development. The social system became the power house in shaping the final outcome.
SOCIO-TECHNICAL THEORY DEFINED
Socio-technical theory is a term devised to avoid the rather simplistic technological determinism in much mainstream organization theory. It was coined by the Tavistock Institute of Human Relations in Britain, and used in the theory of organizational choice which guided their programme of applied research.
Though accepting the conventional wisdom of industrial sociology and the Human Relations Movement that in-plant technical factors affect the quality of social relationships at work, the Tavistock researchers argued that technology merely constrains human action, rather than rigidly determining behavioral outcomes. Conscious choice can build good human relations into the technical workflow. Indeed, for any productive problem there is typically a range of technologically equivalent solutions, with differing implications for human relations.
By emphasizing the element of choice, and the mutual influence of technology and the social systems of the workplace, the Tavistock researchers sought to move away from technological determinism towards greater appreciation within management of the need for consultation, innovation, flexibility, and an open mind in the design of work processes and procedures. The consultancy and action research work which led to the formulation of socio-technical systems was carried out in the coal-mining and textiles industries in Britain and India in the 1940s and 1950s, and seemed to show that work teams which operated a flexible allocation of tasks and jobs achieved higher productivity, lower absenteeism, and fewer accidents than work teams with a rigid division of labor and inflexible ‘segregated’ task groups.
The Tavistock studies were criticized for underestimating the difficulties of reconciling economic, technical, and social efficiency. However, the idea of the socio-technical system (though not the term itself) has passed into conventional thinking...
1. Marketing is: a) About invention of new markets, new products and new services b) About the invention of new ways of distributing and reaching customers c) About researching, finding, understanding and making new markets d) About creating and changing market processes that change markets e) All of the above 2. A responsibility of marketers is to sell new products and ideas to decision-makers in their organization. a) Yes b) No 3. The focus of companies needs to be on winning: a) The product innovation race b) The distribution innovation race c) Both a and b d) Either a or b e) None of the above 4. There are times when it helps for a marketing executive to support the status quo and to promote long established and successful standard operating procedures. a) Yes b) No 5. Excellence in advertising and promotions is most needed when your products and distribution are weak. a) Yes b) No
1. The British Trading Empire replaced the German Trading Empire, which replaced the Spanish trading empire, which replaced the Aztec trading empire. a) True b) False When a nation’s leaders act as brakes rather than engines of change they help the nation by restoring stability and certainty. a) True b) False
3. The first ecological disaster that destroyed an early trading empire occurred in: a) China b) Africa c) Central America d) The Middle East e) Europe
Adam Smith emphasized...
...Recruitment, selection and on boarding plan
This plan ensures that the organization has highly competent employees in a range of areas. It can be referred to as the Organization Entry Plan. This plan is developed in accordance with employee competency required in different operations. In order for this plan to be effective, accuracy, and the mission of the cooperation should be at the forefront. The recruitment, selection and on board process plan is a key element to the success of the organization.
Selection is the second stage in a normal organization entry scheme and starts at the end of recruitment. It involves identifying candidates who meet key requirements through a battery of tests and purposeful interviews. The selection policy of an organization determines the procedures that should be utilized in picking the right person for available job opening therein. In its absence, selection would depend on the whims and caprices of the managers. This process should be as thorough as the budget allows. A string of interviews that determine the personality, proficiency, and the cognitive abilities of the future employee must be accomplished to ensure the best people are placed in our organization.
The personality observation is used for uncovering the personality characteristics of applicants, thereby assessing their relationship with the performance of a specified job. The personality traits of a person depict ability to develop interest in other people, and...
CIS 500 - CASE STUDY – The Big Data Challenges
October 28, 2013
CASE STUDY 1
In year 2010, Volvo Car Corporation separated from Ford and integrated the cloud infrastructure into its network. They needed to build up a new individual Information Technology infrastructure that could provide better business, increase communication capabilities and improve collaboration. This paper is going to explicate how Volvo Car Corporation transforms data into knowledge, it will identify the real-time information systems implemented and evaluate the impact of these implementations, and it will argue how the Big Data strategy give Volvo Car Corporations a competitive advantage.
In 2010 the environment at Volvo Corporation was kind of difficult, hard to manage, and expensive and Volvo wanted to improve its BI (Business Intelligence) capabilities. Volvo’s IT architect stated: “All the products out there have been purchased by some department at some time in history, and we are trying to consolidate and simplify our BI infrastructure” (Microsoft, 2012). Microsoft web site from (Microsoft, 2012) stated : “To address these challenges, Volvo is deploying a pilot solution based on Microsoft SQL Server 2012 Business Intelligence data management software and related BI technologies, including Microsoft SharePoint Server 2010 and Microsoft Office 2010. One of the big reasons for choosing...
...Module1 – Case Assignment
BUS401 – International Business
June 11, 2012
Stone pondered the questions he still needed to answer. Had the 2006 Olympic Winter Games been a success? What worked well, and what did not? What changes, if any, should he recommend to the IOC as the organization moved forward? Clearly state the problem presented in the 2006 Winter Olympics 2006case and materials. Discuss the key international market entry issues in the case and draw conclusions (use the 4 P's). List supporting references and cite sources.
Module1 – Case Assignment
A single flame was carried 7,021 miles, in over 10,000 pairs of hands, passing through 140 cities and 107 provinces over a span of 64 days. What made this single flame so important? This flame lit the cauldron, which declared the opening of the Torino 2006 Winter Olympic Games.
2006 Olympic Winter Games
On 10 February 2006, President of the Italian Republic Carlo Azeglio Ciampi opened the 2006 Winter Olympics in Torino, Italy. The games commenced over the course of 17 days with 2508 participants from 80 different countries. There were seven Olympic sports with 15 disciplines resulting in 84 medals (Olympic, 2013). Those 17 days would rival entire sporting seasons. With a population of more than 900,000, Turin became the largest city...
...CASE STUDY NO.1
THERAC – 25
Aaron James Uy Timosa
BSIT – 4
The Therac-25 was a radiation therapy machine produced by Atomic Energy of Canada Limited (AECL) after the Therac-6 and Therac-20 units (the earlier units had been produced in partnership with CGR of France). It was involved in at least six accidents between 1985 and 1987, in which patients were given massive overdoses of radiation, approximately 100 times the intended dose. These accidents highlighted the dangers of software control of safety-critical systems, and they have become a standard case study in health informatics and software engineering.
WHAT WAS THERAC -25?
Therac-25 was used in the treatment of cancer. Its purpose was to provide radiation to a specific part of the body and hopefully kill the malignant tumor. The Therac-25 was the third system created under the Therac name by the Atomic Energy of Canada Limited (AECL). The AECL is most famous in Canada for their creation of the CANDU reactors which are world renowned. A Therac-6 and Therac-20 were both used in the treatment of cancer. The number that goes along with the word Therac stands for the maximum amount of mega electron volts (MeV) the machine can dispense. It was believed that the new Therac-25 was much more efficient than Therac-6 and Therac-20. The overall size of the machine was reduced and still allowed for two modes; photon mode and electron mode. A...
ETH301: Business Ethics
Dr. Robert Wright
23 May 2012
On November 13, 2004 Justin Ellsworth gave his life while serving his country as a marine. While in the service, his job was to locate and destroy bombs. The day of his death, he came across a bomb with his metal detector and realized there were no wires attached. With further investigation he realized the detonator was a cell phone, but by then it was too late. Justin saved 10 lives that day by warning them of the device, but couldn’t save his own. After Justin’s death, his family wanted to get access to his personal information to include his Yahoo! email account. They wanted to be able to see his last words and thoughts that Justin may have sent out through emails, maybe to a friend or significant other. However, Yahoo! refused to grant them access. In this paper I will discuss why I think Yahoo! did the right thing by granting Justin’s parents access, and will go over the utilitarian and deontological views of the case.
MGT301: Principles of Management
Dr. Michael Brizek
September 18, 2010
Functions of Management and Roles of Management
McDonald’s is known the world over. It started as a little Bar-B-Q drive-in in 1940. Eight years later is when it became McDonald’s as we know it. The menu was reduced to the main staples and the inexpensive hamburger was the highlight. A year later came the introduction of fries. In 1954, Ray Kroc came to sell multi-mixers to the McDonald brothers and ended up going into business with them, which started their expansion. By 1958, they had already sold 100 million burgers. Today they lead the food service industry with more than 33, 500 local restaurants serving approximately 69 million people in 119 countries each day. (2) McDonald’s is constantly trying to grow. To achieve this they need to work on all four functions of management – planning, organizing, leading, and controlling. Planning helps develop new menus, ad campaigns, updating of locations, and expansion. Organizing helps get these changes out to all the stores and employees for training, setting up the new locations, and hiring the appropriate personnel. Leading makes sure this all stays consistent with the mission and flows smoothly. Controlling looks at everything as a whole and analyzes it to see how it is working and when changes need to be made. All these functions come together...
ITM 501- Management Information Systems and Business Strategy
Information networking as technology: tools, uses, and socio-technical interactions
Are organizations likely to find better solutions to information overload through changes to their technical systems or their social systems? – or both? Why?
Any organization whether large or small will find better solutions to information overload through effective use of it’s social systems. There is no doubt in my mind that technical systems combined with social systems can adapt, overcome and exceed any organizational goal but I believe that the latter has a slight advantage.
When consumers search for a product, some of them will do the appropriate research while the majority will rely on the employees of that particular store where the product is sold to educate them and ultimately sell them on it. For the folks who decide to do their own research, a quick Google search can easily turn into an information overload due to the massive amounts of references available today. The fast paced lives most Americans live make it an easy decision to not conduct ones own research.
If companies like Best Buy and Target had branches without employees and only self-checkout registers their products would still be sold. However, with the added bonus of subject matter experts working in each department, this creates a smoother transaction for the customer....