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Mis Chapter 12

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Managing Knowledge in the Digital Firm

12-1

Chapter 12 Managing Knowledge in the Digital Firm

Multiple Choice Questions 1. Expertise and experience of organizational members that has not been formally documented best describes: a. b. c. d. wisdom. information. data. tacit knowledge.

2.

Knowledge that resides in the minds of employees that has not been documented is called: a. b. c. d. tacit knowledge. organizational memory. standard operating procedures. corporate culture.

3.

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of : a. b. c. d. knowledge culture. knowledge discovery. organizational and management capital. organizational routine.

4.

The senior executive responsible for the firm’s knowledge management program is the: a. b. c. d. CTO. CIO. CKO. CEO.

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Managing Knowledge in the Digital Firm

Chapter 12

5.

Which of the following are major types of knowledge management systems? a. Management information systems, decision support systems, and transaction processing systems. b. Enterprise systems, customer support systems, and supply chain management systems. c. Database management systems, expert systems, and knowledge work systems. d. Enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques.

6.

Which of the following are types of intelligent techniques? a. b. c. d. Knowledge networks Case based reasoning Computer-aided design Virtual reality

7.

Which of the following would NOT be classified as a knowledge work system? a. b. c. d. Computer-aided design 3D Visualization Investment workstations Case-based reasoning

8.

Which of the following would NOT be classified as a form of intelligent technique? a. b. c. d. Data mining Case based reasoning Neural networks Virtual reality

9.

Key features of an enterprise knowledge network include all of the following EXCEPT: a. b. c. d. knowledge exchange services. community of practice support. auto-profiling capabilities. productivity techniques.

10.

One of the largest players specializing in the development of semistructured knowledge systems is a Canadian software company known as: a. b. c. d. Hummingbird. Blue bird. Purple martin. Red robin.

Chapter 12

Managing Knowledge in the Digital Firm

12-3

11.

Virtually all expert systems deal with problems of: a. b. c. d. policy development. classification. logic and control. high complexity.

12.

Once a knowledge taxonomy is produced, documents are all __________ with the proper classification. a. b. c. d. tagged linked tupled referenced

13.

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes: a. b. c. d. investment workstation. organizational learning system. employee enrichment system. learning management system.

14.

A ________________________ is very important to a knowledge worker’s system. a. b. c. d. careful filing system financial analysis system dynamic interactive extranet user-friendly interface

15.

Investment workstations: a. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. b. provide an important source of expertise for organizations. c. allow groups to work together on documents. d. are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

16.

Virtual reality systems: a. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. b. provide an important source of expertise for organizations. c. allow groups to work together on documents. d. provide drug designers, architects, engineers, and medical workers with precise, photorealistic simulations of objects.

12-4

Managing Knowledge in the Digital Firm

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