SOP - Banquets - Back-Of-House Setup & Equipment Storage
SOP - Banquets - Beverage service and Order taking
SOP - Banquets - Bill preparation and settlement
SOP - Banquets - Buffet setup and Maintaining
SOP - Banquets - Cocktail service and Reception packages
SOP - Banquets - Function Sheet / Event order ( BEO )
SOP - Banquets - Menu Engineering and Cost Control
SOP - Banquets - Post event Manager & Supervisor duties
SOP - Banquets - Sales Correspondence Policy setup
SOP - Banquets - Service sequence and Briefing before event
SOP - Banquets - Sit down buffet service
SOP - BAR / Lounge - Beverage Pick up and service
SOP - BAR / Lounge - Clear Counter, Lounge and Tables during service SOP - BAR / Lounge - Closing routine duties
SOP - BAR / Lounge - Equipment Cleaning
SOP - BAR / Lounge - Greeting guest upon arrival
SOP - BAR / Lounge - Guest Farewell Greeting
SOP - BAR / Lounge - MISE EN PLACE
SOP - BAR / Lounge - Opening Routine
SOP - BAR / Lounge - Processing drink re order
SOP - BAR / Lounge - Serving Wine
SOP - BAR / Lounge - Setting up service concept
SOP - BAR / Lounge - Store Requisition and inventory
SOP - BAR / Lounge - Suggestive Selling and Up selling
SOP - BAR / Lounge - Wine and Beverage order taking
SOP - F&B General - Guest Billing types and checks settlement SOP - F&B General - Guidelines / Tips for conducting departmental meetings SOP - F&B General - Handling guest complaints
SOP - F&B General - Reporting to Work
SOP - F&B General - Staff Grooming
SOP - F&B General - Staff Hygiene
SOP - Room Service / IRD - Delivering guest orders
SOP - Room Service / IRD - Departmental policy setup
SOP - Room Service / IRD - Door Knob menu order and Delivery time SOP - Room Service / IRD - Order taking tips
SOP - Room Service / IRD - Preset tray and trolley
SOP - Room Service / IRD - Serving the Guest Order
SOP - Room Service / IRD - Tray, Trolley, Cart removal
The front-of house is a reflection of what happens in the back-of-house. It reflects the team’s ability to work in a clean and organized way, and with discipline. Where the b-o-h is neglected, operations personnel will find it more difficult to provide an efficient service for guests. The back-of-house shall be impeccable at all times.
Equipment must be stored in the appropriate area and the furniture taken care of properly. The cleanliness of this area is of vital importance to maintain hygiene standards. For each large function, one person will be in charge of organizing the b-o-h. Her/his responsibilities include the following : She/he will make sure that all waiters, bartenders, stewards and cooks respect the back-of-house rules ensuring that it remains an efficient working area. She/he will ensure that all the required equipment for serving the next course or drink is ready and, wherever needed, she/he will assist in setting up. She/he will prepare the whole set-up for the coffee service. She/he will assist the Chief Steward in organizing the cleaning station in an efficient way. EQUIPMENT STORAGE:
All equipment must be returned to its storage place as soon as the function is finished. Every piece of equipment has its storage place which must be organized in an efficient way. This will ease access to this equipment. Proper storage of equipment will result in less breakage and damage. In every storage room, signs must clearly indicate where each piece of equipment is to be stored.
SOP – Banquet Beverage service and Order taking:
The same basic rules for serving beverages apply as for other F&B outlets, but because of the larger numbers of guests, service needs to be quick and efficient.
Soft drinks will not be pre-poured in glasses more than 5 minutes before being served. Draught beers will only be poured as required (no carafe).
Take Beverage Orders:
The function host will have selected the beverages when booking the function. The banquet event order (BEO) will list these...
...The Evolution of Markets
2. The Local Wet Market 2
3. Changing landscape 3
4. Coexistence of Wet Markets and Supermarkets 4
5. Government intervention on retail landscape 5
6. Sustainability of local wet markets 5
7. Citation / Reference 6
8. Photo Essay – The Evolution of Markets in Singapore 7
Wet markets used to be the mecca for fresh food at excellent prices in Singapore. As the name suggest, they open air market with perpetually wet floor. It is often an integral part of the neighbourhood offering a wide range of fresh vegetables, fruits, meats, fishes, dry food, spices and even flowers.
In the recent years, we have seen the emergence of modern markets. Supermarkets such as Sheng Shiong, Giant, NTUCFairprice have become a threat to the existence of wet markets. In September 2009, Sembawang market tenants were given a month notice to move out with the intention of replacing the tenancy to NTUC FairPrice. Although the replacement did not materialise, the tenants were left anguished and it showed the volatility of wet markets in today’s changing landscape.
Through research, photos and interviews with market tenants and customers, this paper will explore the possibility of the co-existence of the conventional wet...
...The globalization of markets
Harvard Business Review, 1983
The powerful force booms the modernity and stimulates the people’s attraction for the high-tech products and high-touch products, and that force is technology. It results in the fresh reality-global markets. The isolated market and multinational corporations tend to be the global markets for the standardized consumption and price. Although it experienced the challengeable process, the influences of development of technology is far amazing, it enhances the trade among global nations and raises the living standards, work conditions. The most advanced consequences that global markets contribute to are the goods of the best quality reliability at the lowest price. The world’s needs and desires have been irrevocably homogenized and the competitors take strategic measures to adapt to the global market.
* Living in the Republic of technology
The development of technology emerged the tendency for everything to become more like everything else. The tendency has pushed the markets toward global commonality and produced the standardized products with reasonable price. Apparently, the high-touch products exists every in the world, like Coca-Cola, Revlon cosmetics, Sony TV and McDonalds are all globally standardized and successfully dominate the markets. The products and...
With the developed world markets becoming increasing saturated, the multinational corporation (MNCs) have now turned to the emerging markets of the world. These countries which are on their way through modernization, are now a potential source of revenue for MNCs, countries such as Malaysia, Indonesia, India and China. However for companies to enter the markets, there will be challenges that they will have to overcome, as to tap the potential revenue goldmine. This is because, every country has a different and unique background or culture in doing businesses. In this assignment, I shall discuss on the types of strategic approaches MNCs use as to gain entry through a particular market. The strategic approaches which firms use as to do business in emerging markets that shall be discussed here are through Foreign Direct Investment(FDI), Licensing and Franchising. We shall discuss each method and analyze the benefits, the risks involved and other factors which may lead to the application of the method in different countries around the world. But first, we must define, what is an emerging market and how does a country fall into that category. The term emerging markets was coined by economist at the International Finance Corporation (IFC) in 1981 but after many years, the term had changed meanings and evolved by definition and is now...
MARKET SELECTION: DEFINITION
The marketer has a key role in the strategic planning process:
many planning tools depend upon concepts of market share,
market definition, segmentation, positioning, product life
cycles and customer relationship management (CRM).
Key steps in formulating an international marketing strategy
Export market selection: determining the markets in which to
compete, and the sequence of entries.
Export market direction: determining whether to build, hold or
divest in markets being served
MARKET DEFINITION AND
Market segmentation: a breakdown into segments of
customers for particular products in particular countries.
Market segmentation is a crucial and complex function:
Need to consider countries, channels, customer
Unique customer groups may be based on countries or
consumer types across countries.
It is critical that there be careful analysis prior to
commitment to international expansion
EXPORT MARKET SEGMENTATION
Many possible ways; may use multiple methods.
Need to consider:
(a) measurability: ability to identify potential segments
(b) accessibility: ability to reach and serve
(communicate and deliver)
(c) profitability: is market large enough to be worth
...Types of Market Research: Primary and Secondary Research
This is a form of research whereby researchers watch how consumers behave to certain products or services. Observation works well in retail markets; sit outside a shop and watch how many people walk by, look at the window display etc.
This form of research involves experimenting with a product and seeing how people react to it. The results are recorded and analysed so they can make any necessary changes to the products. For example experimentation maybe done by changing the price of a product to see hoe the market will react.
This is a group of potential and existing customers brought together to focus on a particular product or consumer issues. The purpose of this research is to gather qualitative data as opposed quantitative data that focuses on the numbers.
Panels are surveys that are conducted over longer period of time with same group of people. They provide information about the typical things consumers buy how consumers respond to marketing campaigns like special offers and increased advertising.
This is as referred as “Achieving marketing objectives through applying digital technologies”. These digital technologies include Internet media such as web sites and e-mail as well as other digital media such as wireless or mobile and media for delivering...
...leading provider of desktop
personal computers, software . The company designs, develops, manufactures, markets,
sells and supports information technology systems such as laptops, desktops, mobiles,
workstations, storage devices and printers. Dell provides consulting services such as
capacity planning, data center optimization assessments, virtualization and energy
efficiency research. It serves healthcare, education, large corporate, government, individual
consumers and small businesses. The company operates research and development, and
manufacturing facilities in the US, Brazil, China, India and Malaysia, among others. Dell is
headquartered in Round Rock, the US. In June 2013, the company acquired Enstratius, an
Enterprise Cloud Maintenance Software and service provider to further enhance its end-toend solutions capabilities.
Aims and objectives of the business
• The scope of Dell is provide people all around the globe with powerful, multi
featured computers which people could easily use without technical
support. Dell aims to please all with great computers, notebooks and even
projectors that are equipped with the required software, delivering
technology solutions that enable people everywhere to grow and succeed.
• Colocar a timeline da historia da dell
COMMUNICATING WITH CUSTOMERS:
A Written Report
Presented to Prof. Maria Theresa Ranquilman
Pamantasan ng Lungsod ng Maynila
In Partial Fulfillment of the Requirements for the Degree
Master in Business Administration
Analyn P. Deogracias
Connecting with Customers: Business Markets
It is a decision-making process by which formal organizations establish the need for purchased products and services and identify, evaluate, and choose among alternative brands and suppliers.
Business Market versus Consumer Market
Business Markets comprises all organizations that buy goods and services for use in the production of other products and services or for the purpose of reselling or renting them to others at a profit.
The major industries making up the business market are agriculture, forestry, and fisheries; mining, manufacturing; construction; transportation; communication; public utilities; banking, finance, and insurance; distribution; and services.
Consumer Markets is dominated by products and services designed for the general consumer. Industries in the consumer markets often have to deal with shifting brand loyalties and uncertainty about the future popularity of products and services.
Differences of Business Market from Consumer...
...with diversification into global markets.
There are benefits and there are risks associated with diversification into global markets. Diversification into global markets means a company is seeking to have the control in one central area instead of in many different areas because ultimately they are seeking to control their costs. The main advantage of a global market is that a company does not need to make a lot of variations of a product. They can instead just make one quality standardized product, which means it is easier for the company to keep everyone on the same page in regard to any changes or innovations to their products. Ultimately having a global market means that a company can more easily control and filter the knowledge they have down to the different locations.
Unfortunately every strategy has its limitations. The risks associated with diversification into global markets are that a company must decide if the costs they will incur because of where they are geographically located are justified and that their geographic location can cause timing issues with their response to changing market conditions and needs. We all know the market is always changing and being in one single location may mean that a company cannot always respond in a timely manner to a changing market.
I found an article that discusses going global in the...