CHAPTER 11: Managing Knowledge and Collaboration
I. Question 2 (Chapter 11 - Page 442)
What types of systems are used for enterprise-wide knowledge management and how do they provide value for businesses? 1. Define and describe the various types of enterprise-wide knowledge management systems and explain how they provide value for businesses a. Structured knowledge systems
The essential problem in managing structured knowledge is creating an appropriate classification scheme to organize information into meaningful categories in a knowledge database that can be easily accessed by employees. Once the categories for classifying knowledge have been created, each document needs to be "tagged," or coded, so that search engines can retrieve it and the quality of search results can be improved. Structured knowledge systems perform the function of implementing the tagging, interfacing with corporate databases where the documents are stored, and creating an enterprise portal environment for employees to use when searching for corporate knowledge.
All the major accounting and consulting firms have developed structured document and engagement-based (case-based) repositories of reports from consultants who are working with particular clients. The reports typically are created after the consulting engagement is completed and include detailed descriptions of the consulting objective, participants, and the practices used to achieve the client's objectives. These reports are placed in a massive database to be used later for training new consultants in the company's best practices and for preparing new consultants joining an existing on-site consulting team. b. Semi-structured knowledge systems
Semi-structured information is all the digital information in a firm that does not exist in a formal document or a formal report. It has been estimated that at least 80 percent of an organization's business content is unstructured—information in folders, messages, memos, proposals, e-mails, graphics, electronic slide presentations, and even videos created in different formats and stored in many locations.
Increasingly, firms are required to track and manage this semi-structured content in order to comply with the Sarbanes-Oxley Act of 2002 and other government legislation, and to manage their information assets more efficiently. Firms subject to Sarbanes-Oxley, for instance, must retain digital records of employee e-mail and phone conversations for a minimum of five years. Large firms such as Coca-Cola need to keep track of all the images of the Coca-Cola brand that have been created in the past at all their worldwide offices, both to avoid duplicating efforts and to avoid variation from a standard brand image. c. Knowledge network systems
Knowledge network systems provide an online directory of corporate experts in well-defined knowledge domains and use communication technologies to make it easy for employees to find the appropriate expert in a company. Some knowledge network systems go further by systematizing the solutions developed by experts and then storing the solutions in knowledge database as best-practices or frequently asked questions (FAQ) repository. Knowledge network systems address the problem that arises when the appropriate knowledge is tacit knowledge residing in the memory of expert individuals in the firm. Because such knowledge cannot be conveniently found, employees expend significant resources rediscovering knowledge. An International Data Corporation (IDC) study estimated that the average cost of redundant effort in Fortune 500 companies exceeds $60 million per year per firm. 2. Describe the role of the following in facilitating knowledge management: portals, wikis, social bookmarking, and learning management systems a. Portals
The major commercial knowledge management system vendors have integrated their content and document management capabilities with powerful portal and collaboration technologies. Enterprise...
...Examination Paper : Semester II IIBM Institute of Business Management Examination Paper ManagementInformationSystems Section A: Objective Type (30 marks) This section consists of Multiple choice questions and Short Note type questions. Answer all the questions. Part one questions carry 1 mark each & Part two questions carry 5 marks each. MM.100
Part one: Multiple choices: 1. ManagementInformationSystem is mainly dependent upon: a. Accounting b. Information c. Both ‘a’ and ‘b’ d. None of the above 2. The most important attribute of information quality that a manager requires is: a. Presentation b. Relevance c. Timeliness d. None of the above 3. Human Resource InformationSystems are designed to: a. Produce pay checks and payrolls reports b. Maintain personnel records c. Analyze the use of personnel in business operations d. Development of employees to their full potential 4. Operational Accounting System include: a. Inventory control b. Cost accounting reports c. Development of financial budgets and projected financial statements d. None of the above 5. EIS stands for: a. Executive InformationSystem b. Excellent Info System c. Excessive InformationSystem d. None of the above
IIBM Institute of Business...
Restaurants are built of complex systems for buying, storing, preparing and selling food. The well-being of a restaurant depends on its managementinformationsystems, which coordinate everything from scheduling personnel to customer service. Restaurant managementsystems can help to create an ambiance. Restaurant managementinformationsystems should make a restaurant more profitable as well as a better place for customers to eat.
The manager must be able to determine prices and schedules, make forecasts, perform an ongoing audit of inventory and other company assets, and monitor performance. More and more managers are turning to the computer to provide this information on a timely basis
DFD for restaurants
The restaurant uses an informationsystem that takes customer orders, sends the orders to the kitchen, monitors goods sold and inventory, and generates reports for management.
The Restaurant Managementsystem must consists of the following modules to implement a efficient and reliant MIS.
1. General Ledger
The General Ledger module is the center of the accounting system. It is a powerful yet easy to use module that can accommodate a single unit restaurant as well as a large multiple unit...
...between managementinformationsystems (MIS) and information technology (IT)?
Managementinformationsystems (MIS) deals with the coordination and use of information technology. MIS plans for, develops, and manages the use of information technology tools to help people perform tasks related to information processing and management in their personal lives, careers, and/or just for every day actions when working with information. MIS helps get the right information technology and right information into the hands of the right people at the right time.
2. What is the relationship between data, information, business intelligence (BI), and knowledge?
Data, information, and business intelligence all build on each other. Information is the more complete picture of multiple data points, while business intelligence extends information in order to give the ability to make effective, important, and often-strategic decisions. With this information and intelligence an individual can develop into a technology-literate knowledge worker or an information-literate knowledge worker to be a more efficient and better understand problems and opportunities in their organization.
3. How does the...
InformationSystems in the Workplace
A business informationsystem is defined by Hooper and Page (1997) as “the sum of all the tools, techniques and procedures used by the business to process data”. Information is necessary to get success because it is context formation of data. People use systems to store information. When someone input information in systems, it is processed and then the information is output through a process. InformationSystem is used by people to do lots of work like keeping information regarding customers, employees, markets, etc. There are also different types of informationsystems. The areas of business that each system support and also the changes the systems have brought to the business world will be discussed.
The first informationsystem is the office informationsystem, or OIS. This system uses hardware, software and networks to enhance work flow and facilitate communications among employees. (Shelly, 1999)
With the OIS systeminformation is transported electronically instead of manually. For example, professors post our grades or the school posts...
The goal of informationsystem is to deliver the right information to the right person at the right time Approaches: 1. Pen and Paper-Based Approach (Manual Process) 2. Computer-Based Approach (Electronic Process)
➡Set of interrelated components: collect, manipulate, store, and disseminate data and information ➡Provides feedback to meet an objective INPUT - PROCESS - OUTPUT - FEEDBACK
Data, Information, and Knowledge
➡Data: raw facts; Information: processed data ➡Alphanumeric, image, audio, and video ➡Information: collection of facts organized in such a way that they have additional value beyond the value of the facts themselves ➡The Process of Transforming Data into Information DATA - APPLICATION OF KNOWLEDGE - INFORMATION
Data into Information
➡Process ‣Set of logically related tasks performed to achieve a deﬁned outcome ➡Knowledge ‣Awareness and understanding of a set of information and the ways that information can be made useful to support a speciﬁc task or reach a decision ➡KWs ‣People who create, use and disseminate knowledge
The Characteristics of Valuable Information
accessible accurate complete economical ﬂexible relevant reliable secure simple timely veriﬁable
Components of an...
Information is one of five main types of resources to which the manager has access. All the resources, including information, can be managed. The importance of informationmanagement increases as business becomes more complex and computer capabilities expand.
Computer output is used by managers, non-managers, and persons and organizations in the firm’s environment. Managers are found on all levels and in all business areas. As managers perform their functions and play their roles, they augment their basic communication and problem-solving skills with computer and information literacy.
A system is an integration of elements, all working toward an objective. All systems include three primary elements-input, transformation and output. Some systems can control their own operations; these are called closed-loop systems. Closed-loop system includes a control mechanism, objectives and a feedback loop in addition to the three primary elements. All of the systems that we study in this text are open systems, in so far as they interface with their environment. A firm is an example of both an open system and a closed-loop system.
The manager manages a physical system composed of personnel,...
...Study of soft drinks” POST GRADUATION DIPLOMA IN MANAGEMENT (Session: 2010-2012) Submitted By: Shiva Bhardwaj EBS ID- 0101PG009 ERA BUSINESS SCHOOL DWARKA SEC -9 NEW DELHI PREFACE Research report is an integral part of management course
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Mis Case Study - Wsc
Best Practice : MIS Customer Service Weirton Steel Corporation (WSC) undertook a ManagementInformationSystems (MIS) outsourcing initiative to improve its performance in this critical area. The internal evaluation revealed that the primary problems were lack of accountability for project priorit
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MANAGEMENTINFORMATIONSYSTEMS Course Code: MBAMS 10201 Credit Units: 03 Course Objective: InformationSystems (IS) enables new approaches to improve efficiency and efficacy of business models. This course will equip the students with understanding of role, advantages and components of an Informa
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Project Management Journal
September 2010 Volume 41,...
MBA (2012 – 2014)
Case Study [Small Group Task]
Aim of the Component:
1. To develop an understanding of the nature and impact of informationsystems and related technologies upon organizations in general and on the decision making process;
2. To study the current trends in IS/IT, especially e-business/e-commerce and to understand the implications of these trends on people and organizations;
3. To become familiar with the process of making informed and insightful decisions concerning the use of information technologies and tools to achieve business goals and objectives:
4. To understand how IT can be used in generating competitive advantage to meet the strategic goals of a business.
5. To enhance the ability to present your ideas with others in a small group
Each two people group has to read the Case Study assigned to them (refer to the excel sheet provided) and do the following:
1. Type in a word document answer to the questions in the end of the case study including MIS in Action (or the additional information if MIS in Action not present in the case) and send it to me through email
2. In front of the class (on the day assigned) present the summary of the case and discuss the answers to the questions
3. Discuss MIS in Action
Addition information (if MIS in Action is not there in the...