Laudon Mis 6ce Ch11 Essay - 11152 Words

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Laudon Mis 6ce Ch11

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Management Information Systems, Cdn. 6e (Laudon et al.)
Chapter 11 Managing Knowledge

1) Wisdom is thought to be the collective and individual experience of applying knowledge to the solution of problems. Answer: TRUE
Diff: 2 Type: TF Page Ref: 350
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

2) Wisdom management refers to the set of business processes developed in an organization to create, store, transfer, and apply knowledge. Answer: FALSE
Diff: 2 Type: TF Page Ref: 351
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

3) The second knowledge management systems sought to build corporate repositories of documents, reports, presentations, and best practices. Answer: FALSE
Diff: 2 Type: TF Page Ref: 351
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

4) Once they are discovered, documents, patterns, and expert rules must be hidden so they can be retrieved and used by employees. Answer: FALSE
Diff: 2 Type: TF Page Ref: 352
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

5) Contemporary technology seems to have created a deluge of information and wisdom. Answer: FALSE
Diff: 2 Type: TF Page Ref: 352
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

6) Knowledge that is shared and applied to the practical problems facing firms and managers does not add business value. Answer: FALSE
Diff: 2 Type: TF Page Ref: 352
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

7) Communities of practice (COPs) are informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests. Answer: TRUE
Diff: 2 Type: TF Page Ref: 352
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

8) There are essentially three major types of knowledge management systems: enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques. Answer: TRUE
Diff: 2 Type: TF Page Ref: 353
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

9) Enterprise-wide knowledge management systems are general-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge. Answer: TRUE
Diff: 2 Type: TF Page Ref: 353
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

10) Knowledge work systems (KWS) are specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company. Answer: TRUE

Diff: 2 Type: TF Page Ref: 353
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

11) Knowledge management also includes a diverse group of intelligent techniques, such as data mining, expert systems, neural networks, fuzzy logic, genetic algorithms, and intelligent agents. Answer: TRUE

Diff: 2 Type: TF Page Ref: 353
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

12) Enterprise content management systems help organizations manage both types of information. Answer: TRUE
Diff: 2 Type: TF Page Ref: 353
AACSB: Reflective thinking skills
CASE: Content
A-level Heading: 11.1 The Knowledge Management Landscape

13) Major enterprise content management systems also enable users to access external sources of information, such as news feeds and research, and to communicate via... Show More

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