DQ 4 about Knowledge Workers and their working field and circumstances
The term knowledge worker was first used by Peter Drucker in his book Landmarks of Tomorrow from 1959. His opinion is right that knowledge workers have positions in the technology field, researching, system analysts, technical writers, academical professionals and so forth.
The concrete definition of a knowledge worker is described in Thomas Davenports Book Thinking for a living (2005) as someone who uses his mind for work. Knowledge workers do primary solve “non-routine” difficulties and not daily tasks. They possess knowledge and are able to carry out combining convergent, divergent and creative thinking (Reinhardt et al., 2005).
As knowledge workers need time to search for their information – according Mcdermott (2005) they spend about 38% of their time searching for information – knowledge workers can not be treated as other workers. They do not receive all necessary information from their management in order to fulfill their tasks. They are analysing and working with their creativity in order to develop strategies, new products or other outputs. They often work out of their head office, they are displaced by their managements or they work in a home office (2005). They are considered by Cooper (2006) as people who “think for a living” and they are working in positions often related to the information technology and they include doctors, lawyers, teachers, nurses, financial analysts and architects.
In our times, the percentual number of the knowledge workers in most of the working fields is increasing. Due to the information technology, the number expands dramatically.
So what is the challenge for a company to have a suiting organisational arrangement for knowledge workers? There are circumstances which assist and others stop the creativity and performance of knowledge workers:
-free time table
-possibility of learning and teaching during work...
...Reprinted from Future of Work Agenda March 2007
What is a KnowledgeWorker, Anyway?
by Jim Ware and Charlie Grantham In our consulting and research work we spend a lot of time exploring how the emergence of knowledge work as the primary driver of economic activity is changing the nature of the workplace and even basic organizational and management practice. Recently one of our clients asked us a very basic question: Just what is aknowledgeworker?” As he said, “Everyone uses that term but it certainly doesn’t seem very well defined. And if we’re going to be doing market research and making investments aimed at attracting knowledgeworkers to our community and local businesses, we sure ought to have some kind of agreement about just who it is we’re talking about.” We agree, and that question stimulated the development of a working paper on “Knowledge Work and KnowledgeWorkers.” We’re pleased to offer an excerpt from that paper here.
Peter Drucker is generally credited with coining the term “knowledgeworker” in 1959. In 1991 he wrote an article on knowledgeworker productivity for the Harvard Business Review (“The New Productivity Challenge,” Nov-Dec 1991, pp69-79) in which he more or less put knowledge work (ill-defined at best) and service...
OBHR-633 HUMAN RESOURCE MANAGEMENT
KNOWLEDGEWORKER – “THE EPITOME OF SUCCESS”
PURDUE UNIVERSITY CALUMET, HAMMOND, INDIANA
James Madison said that “Knowledge will forever govern ignorance; and a people who mean to be their own governors must arm themselves with the power which knowledge gives”. Knowledge is power according to Sir Francis Bacon. It is the most important resource for the organizations to grow. The knowledge resides in the heads of knowledgeworkers. Knowledgeable workers are the most precious resource organizations possess. They are different from task workers and low skilled workers. Knowledgeworkers are selected, recruited and trained in a special manner than the non-knowledgeworkers. Improving the productivity of knowledgeworkers and retaining them is a challenge for organizations today. The research paper focuses on all the mentioned aspects of knowledgeworkers. The paper is written with the help of available literature on knowledgeworkers (from year 1994 – 2010), newspaper articles, and web articles, my opinion and experience.
Peter Drucker was the first to coin the term, Knowledge...
In the last century working environments have changed and with them organizations too, leaving behind the traditional hierarchical form of management, creating flexible forms of management that could adapt to a volatile market with a demand shaped by immediate delivery and access to the latest technology for the consumer, as the referred by Child (2005).
With new technologies shaping the way we communicate, interrelate and how the information is made available to us from anywhere in the world (Child 2005), this led to the restructuring of organizations, which was only possible by “destroying the illusion that the world is created of separate, unrelated forces” (Senge, 1990, p.343). In this atmosphere emerged the knowledgeworkers - a term coined by Druker to define those who work with information - able to act autonomously and responsibly, instead of being simple helpers. These are employees valued for their ability to act as sources of general knowledge and often bring solutions to solve business problems, based on their experiences and expertise in order to create more benefits for the company, (Drucker, nd.)
The organisational arrangement is how a workteam is organized, its related to the number of elements involved, their specialties, on choosing a leader, the motivation of each as well as the physical structure...
...MOTIVATING KNOWLEDGEWORKER TO PERFORM
Competitive advantage for any organization relies on the output of knowledgeworkers. The more motivated the knowledgeworker the more likely they are to perform. This paper explores the links between motivation and performance and creates a better understanding of which motivational factors would fall within the ambit of psychological contract and to clarify if knowledgeworkers performed in response to motivation in the same way.
Key Words: Knowledgeworkers, Motivation, Motivation theories, Motivating factors, Performance.
Ms. C. Nagadeepa
Sr. Lecturer, Department of Management Studies(UG), Gardencity College, Bangalore
Knowledge is the awareness and understanding of facts, truths or information gained in the form of experience or learning or through introspection. Two forms of knowledge are there : tacit knowledge and explicit knowledge.
Tacit knowledge can be held in a person's mind and explicit knowledge can be held in written documents and procedures.
There are three key features, which differentiate knowledge-work from other forms of conventional work . Firstly, while all jobs entail a mix of physical, social and mental...
...Name: Monique Headley Course/Section: BEHS453 6980
Project #1 Paper
Social Work is a profession for those with a strong desire to help improve people’s lives. Social workers assist people by helping them cope with and solve problems they may have in their daily lives, such as family and personal problems and dealing with relationships. Social workers assist can be child, family, and school social workers. They all provide social services and assistance to improve the social and psychological functioning of children and families. Some social workers specialize with child protective services, adoption agencies, or foster care. In this particular situation, I interviewed a friend of mine’s social worker Ms. Ayunda. A social worker serves as the link between the child and families. She addressed problems such as the child misbehavior, family problems, parent drug problem, family abuse, etc.
Ms. Ayunda has been a social worker for 6 years. She has worked as a Social Worker for Child and Family Services Agency in Washington, DC. Her duties include, working a 40 hour week and some weekends meeting with clients, attending meetings, and coordinating services to help assist with the child or family. Ms. Ayunda is a family social worker. She provides social services and assistance to families. She keeps a record and history of all...
October 2008 | 12
by Olivier Serrat Rationale
A knowledgeworker is someone who is employed because of his or her knowledge of a subject matter, rather than ability to perform manual labor. They perform best when empowered to make the most of their deepest skills.
Assumptions about people working in organizations are less and less tenable. One misleading notion is that they are subordinate employees retained around the clock; another is that they rely on their organization for livelihood and career. One hundred years ago, in the United States and Europe, the largest single group of workers labored in agriculture. Sixty years later, it consisted of technical, professional, and managerial people. Today, it is made up of knowledgeworkers who may practice at an organization but might not be its employees. And, if they are in full-time employment, fewer and fewer are subordinates. What of it? Observers make out that working habits are shifting from lifetime employment in a single organization to portfolio work. Knowledgeworkers produce and distribute ideas and information rather than goods or services. They are individuals with different aspirations from the hierarchy-conscious personnel of the past; they are also m ...
27 March 2010
The KnowledgeWorkers’ Strike Case Analysis
Any negotiation can be tricky, but especially ones in which differently positioned, opposing sides are trying to decide what is fair. These situations can grow from a single spark into a raging firestorm before either side knows what really happened. In the situation of Detonation and the Software Engineers Guild (SEG), both sides sit anxiously to determine what issue the other side is willing to give on in order to strike a labor deal. The ball is currently in Detonation’s court, and they must decide how they want to progress with the contract negotiations. Detonation has the option to attempt to work collaboratively with SEG and find a mutual agreement, or they can play hardball and stiff arm the union. This analysis will investigate the situation and issues of both parties, along with the best course of action for Detonation to take in the next phase of the contract negotiation.
Detonation is a gaming company which produces console and PC games as well as internet games. Just under half of Detonation’s 10,000 employee workforce are members of the SEG. The SEG’s contract with Detonation expired at the first of the year; it is currently July and an agreement has yet to be reached. The members of the SEG have been working without a contract and therefore are being compensated at the default rate of the last contract’s terms....
Establishing the Employer - Employee Relationship
The question has frequently been asked; "Who is an employee?" In simple terms, an employee is defined as someone who does work for someone else and receives compensation. According to Walsh (2007), depending on the legal basis for an employee's claim, the applicable criteria can differ. Just because a worker is considered an employee because of wage laws doesn't mean they have the right to sue an employer for discrimination (p. 48). Several factors have to be considered before that right is established which will be discussed at a later time. Methods such as acquiring workers through temporary agencies or contracting them in addition to the complications of a company's structure can make it unclear as to what entity is responsible if employees’ rights are disregarded. There are some legal implications in instances where a company can be found liable for violating workers rights who are not their employees. In those situations the courts can apply what's called the multi-employer doctrine stating in instances of multi-employer work areas that "an employer who creates a safety hazard can be liable under the Act regardless of whether the employees threatened are its own or those of another employer on the site" (Walsh, 2007, 9. 55). The relationship between an employer and...