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Knowledge management enablers: a case study
Department of Business Administration, National Taiwan University of Science and Technology, Taipei, Taiwan, Republic of China
Knowledge management enablers 793
Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei, Taiwan, Republic of China, and
Department of Accounting and Information Technology, National Chung Cheng University, Min-Hsuing Chia-Yi, Taiwan, Republic of China Abstract
Purpose – To analyze the crucial role that enablers play in carrying out knowledge management within the enterprise. Design/methodology/approach – This research uses the method of a case study and has directed the survey on Advanced Semiconductor Engineering, Inc. (ASE) and VIA Technologies, Inc. (VIA). It is anticipated through the case study of these two companies that it will be possible to verify the ﬁnding of enablers concluded by other papers, thus showing the inter-relationship between theory and business. Findings – It is found that among the enablers: on the part of strategy and leadership; obtaining top managements’ support is most important; among organization culture enablers is the forming of an atmosphere and culture of sharing is most important but needs to be supplemented by informational technology; among people enablers, other than training courses and channels that provide learning, employee incentive program is one of the executing key factor; and among informational technology enablers, other than the digitization of documents, the function of speedy search of information for its re-use is becoming more and more important. Practical implications – The result of this study not just validates theory with reality; it also provides a reference for the academia as well as the business ﬁeld. Originality/value – This paper has discovered that establishing a dedicated unit for implementing knowledge management is also one of the key enablers. Its role does not just stop at managing knowledge, but instead it plays the role of furthering knowledge management by taking on the duty of assisting and coordinating different departments in their communication. Keywords Knowledge management, Knowledge management systems, Corporate strategy, Leadership, Organizational culture, Communication technologies Paper type Case study
1. Introduction The information technology boom has caused enterprises to realize the shift from the resource economy of controlling land, machines, factories, raw materials, and labor forces to the knowledge economy of creating business value through the utilization of intangible knowledge. This has caused “knowledge management” to be of crucial importance in the public sector as well as the private sector both for organizations as well as for individuals, and it has grabbed people’s attention and generated signiﬁcant
Industrial Management & Data Systems Vol. 106 No. 6, 2006 pp. 793-810 q Emerald Group Publishing Limited 0263-5577 DOI 10.1108/02635570610671489
discussions. However, as enterprises start to manage their organizations’ knowledge they need to be clear of the factors that will inﬂuence knowledge management, which are known as knowledge management enablers. Because enablers are the driving force in carrying out knowledge management, they do not just generate knowledge in the organization by stimulating the creation of knowledge, but they also motivate the group members to share their knowledge and experiences with one another, allowing organizational knowledge to grow concurrently and systematically (Ichijo et al., 1998; Stonehouse and Pemberton, 1999). Knowledge management enablers are the mechanism for the organization to develop its knowledge and also stimulate the creation of knowledge within the organization as well as...
...A CaseStudy of KnowledgeManagement
This paper presents what KnowledgeManagement is all about, KM status of an organization, theoretical aspects of KM introduced in different companies, identified examples in the real world, KM tools used in organizations and use to facilitate the KM process in a specific organization.
KnowledgeManagement (KM) has been growing in importance and popularity as a research topic since the mid 1990`s. This is enough time for many companies to implement KM initiatives and KM systems (KMS). This paper presents some cases investigating the implementation of KM in a number of companies of all sizes.
This paper presents what KnowledgeManagement is all about, KM status of an organization, theoretical aspects of KM introduced in different companies, identified examples in the real world, KM tools used in organizations and use to facilitate the KM process in a specific organization
What is KM?
KnowledgeManagement (KM is about making the right knowledge available to the right people. It is about making sure that an organization can learn, and that it will be able to retrieve and use its knowledge assets in current applications as they are needed. In the words of Peter Drucker, who was an...
Cablex Industries liked to be seen as itself a bastion of tradition. The original owner, Jagan, had maintained close control over the business for 25 years as it developed a number of cables for two wheelers. Until he retired in 1995, Jagan knew the names of every one of the 250 staff members and their families. He made all decisions about products, clients, and employment conditions, even signed every leave application. Jagan knew all dealers and major two wheeler manufacturers personally. Jagan was Cablex Industries. He knew his industry and business very well. Cablex’s business comprising of two wheelers cables consisted of manufacturing factory, packaging division and distribution, sales and office. Cablex had maintained the same business focus and systems for a long time. Sales were steady and reliable- after all, from 1970 to 1995- every Indian middle class dream was to own a two wheelers. Auto spare market was booming.
Employees were proud to tell friends that 95% of staff had been with the company for over 20 years. They boasted of their well developed systems and everyone had complete control on their work. Everybody has had a particular role, and there was a strong informal understanding of where each fitted. Everyday was predictable, and the level of work was comfortable. No one needed to think too hard, or consider how things could be done differently.
Jagan’ son Smart took over the reins of Cablex on his retirement....
PRINCIPLES OF MANAGEMENT UNIT 3 CASESTUDY
COLUMBIA SOUTHERN UNIVERSITY
It has come to my attention as CEO of Donaldson’s clothing store that sales have been steadily declining in the last quarter. There is a growing list of competitors in the area who are offering lower prices dramatically increasing competition. In addition many of these stores are offering an extensive line of men’s and children’s clothing as well. In order to increase sales I have created an analysis of the situation and will be implementing a new sales plan effective next week. Although the sales team at our St. Paul location has known about the issue facing their store and have made great efforts in improving customer service and offering discounts, sales are still plummeting
I have identified a list of options. After identifying our three main competitors it is clear they have been using a low price strategy that has offset sales at Donaldson’s. A feasible choice is to offer lower prices. We have developed a client base and repeated customers in the past by offering great service at an affordable price. We cannot afford to offset service at this point in return for lower prices. Our competitors clothing line is not in comparison with our line in quality, and price...
...1. Company Overview
1.1. Business Overview
Mystique is currently involved in fashion clothing business. Unlike other clothing companies, Mystique owns all of its retailing, designing and manufacturing operations. It sells a range of women’s and men’s clothing which aims to give a personalised and satisfaction experience to its customers. The business’s headquarters is located in India but the entire Sri Lankan management is handled in Sri Lankan and currently it has 4 outlets in Colombo and Kandy.
1.1.1. Product Overview
Figure : Mystique’s Product
Currently Mystique is targeting mainly on causal and party ware for both customer segment. It provides a right quality product for an affable cost which can be effort by working class to upper uppers. Based on the design and material quality the price of the product varies.
1.1.2. Service Overview
Figure : Mystique's Services
All our products will be serving the current client’s requirements. In order to serve our customer better, we provide other services which are mentioned in the above figure. Exchange and return, reservation and customer services are provided by our retailer outlet team and the promotion are decided by our marketing team (refer organisational structure).
1.2. Vision and Mission
Vision – To make consistent design improvements based on the emerging trends that will enhance customer satisfaction.
Mission – “Build a unique portfolio of branded, trendy and unique...
...This is a summary of Knowledgemanagement and organizational culture: a theoretical integrative journal by Rajnish Kumar Rai, a police officer who at the time was based at the Indian Institute of Management, Ahmedabad India. For this research, he used a conceptual method by comparing previous findings and thoughts.
At first, the author underlines the importance of knowledge in today’s rapid changing world and how most of the experts agree on the continuous improvement of knowledge as one of the most critical factor for an organization to survive, and knowledgemanagement takes a large part in it. Furthermore, recognizing and understanding the linkage between the knowledge creation and the organization values are what the organizations should be doing first before applying the knowledgemanagement in the organization. A mismanagement of knowledge creation will lead the organization not into an innovation but confusion. Unfortunately, this important part, the knowledge creation, does not have a framework for an effective and systematical approach to be used in different type of organizations. There are a lot of theories that support this idea but they do not have a practical approach of how to be implemented.
Subsequently, the author acknowledges that many researches supported the theory...
...Questions of the case applicaton
1: As the top ‘’managers’’of their company,what types of issues might Bert and John have to deal with?Be as specific as possible.Which management functions might be most important to them?Why?
Answer:The issues may differ from time to time and arised as influenced by factors,Following are the issues which they face:.
a)Definition of Leadership:.
“The word ‘’Leadership is very hard to define,but there is a common characteristic i.e.All leaders must have the ability to make things happen.Therefore as the top managers they must control the will of charting,events out of course.
b)Making good decisions:.
Being the managers,they makes consistencily good decision to achieve the intended goals.
2. Egoistic objectives:.Some times they have to used “Egositic Approach”.They have the control to achieve the desired goals.Following are some factors indicating problems with an out of control ego:.
→ Communication backwardness
→Decreasing sales results
→Less profit year to year
3. Communication:.They may face communication gap between them and their subordinate management.Effectime team work is the result of freely discussion among them and their employees.Employees feels that there is difference between them and their superiors as the result mistakes arises.
4. Motivational issues:.Employees who are uninterested in achieving the goals are not ussualy productive.As...
Ellorda, Angelica Nina
Estrellado, John Reginald
HRA 3-1/Human Behavior in Organization
1. Starbucks’ employees can be seen as a formal team as opposed to an informal team. Differentiate between ‘formal’ and “informal “teams.
Formal team is those groups which are given legitimacy by the organization. For example, at the Starbucks Company, the formal group is the formal organizational structure of the company which involves the flat structure involving the board of directors, managers, and the staff. This group consists of a manager and his subordinates, and both of them share a common specialty. On the other hand,
Informal teams have no structure whatsoever and they do not focus on specialty. There is no manager/leader; team members are completely equal in informal teams. It is said that when people come together and start interacting with each other for a long time, they form informal team. Informal groups are said to affect the organizational structure. The informal team is established in this company (Starbucks) to ensure that communication has been effective. Instead of using the various stages in order to reach those above, then these groups can be used to help solve those problems. For example, Starbucks uses the informal groups to address the matters which arise in this company. It is through this group that the information is communicated to the rest of the workers.
Thus formal and informal teams differ from...
...Higher School of Economics
National Research University, Perm
Knowledge Chain in Rosatom Corporation: strengths and weaknesses (on the base of the book «Rosatom is Sharing Knowledge»)
Executed by the students:
Introduction ………………………………………………………………………..3Knowledge Chain in Rosatom Corporation: strengths and weaknesses…………...4
For the past several decades knowledge has become extremely important asset of a company. Nowadays large organizations and even small companies have to address the issues of KnowledgeManagement in order to increase flexibility and efficiency, reduce lead time and involve people as much as possible. As it was mentioned in 1996 by McKern [1; 13-18], the major forces of change are the following: globalization, higher degrees of complexity, new technologies, increased competition, changing client demands, and changing economic and political structures. So companies are starting to understand that the core and sustainable resource of competitive advantages are their employees. In other words all the...