Sent: Wednesday, October 13, 2009
Subject: IT Components of Knowledge Management
As you are aware, Accenture Knowledge Management team is getting ready to launch the new Knowledge exchange. Due to the increase in demand for KM, our team is emphasizing on improving our current knowledge management system. But in the past few years, with tough economy, KM is seen as low priority. With pressures to move the KM to offshore, there is 30% decrease in KM workforce. In these economic conditions, it’s my responsibility as KM manager to demonstrate the value for investments made on KM initiatives. The existing KM system with multiple web portals leads to duplication of documents. The whole process is inconsistent, manual and costly to maintain. Now, Accenture made a long-term shift to Microsoft technology and IT tools like emails and internet. The New KM Exchange developed based on Microsoft’s SharePoint Technology, eliminated the decentralized Lotus Notes environment. The below mentioned reasons will positively impact the employees and in turn impacting the organization as a whole. Increase in Employee satisfaction: The New KM system was designed with a centralized web portal called “Accenture portal”, with a single point of entry. The easy to use interface helps the employees to easily communicate and update the content. This also enables the clients of the company to access the information in a faster and easier way. The collaboration platform will help the employees have direct access to peers and get information on their areas of work, participate in discussions and encourage them to share their knowledge. These factors lead to rise in employee satisfaction, in turn increasing employee retention of the organization. Increase in productivity and reduction in costs: The new knowledge exchange saves time of the employees and cost for the organization. Because the new system is automated, less time is spent on...
...1. Company Overview
1.1. Business Overview
Mystique is currently involved in fashion clothing business. Unlike other clothing companies, Mystique owns all of its retailing, designing and manufacturing operations. It sells a range of women’s and men’s clothing which aims to give a personalised and satisfaction experience to its customers. The business’s headquarters is located in India but the entire Sri Lankan management is handled in Sri Lankan and currently it has 4 outlets in Colombo and Kandy.
1.1.1. Product Overview
Figure : Mystique’s Product
Currently Mystique is targeting mainly on causal and party ware for both customer segment. It provides a right quality product for an affable cost which can be effort by working class to upper uppers. Based on the design and material quality the price of the product varies.
1.1.2. Service Overview
Figure : Mystique's Services
All our products will be serving the current client’s requirements. In order to serve our customer better, we provide other services which are mentioned in the above figure. Exchange and return, reservation and customer services are provided by our retailer outlet team and the promotion are decided by our marketing team (refer organisational structure).
1.2. Vision and Mission
Vision – To make consistent design improvements based on the emerging trends that will enhance customer satisfaction.
Mission – “Build a unique portfolio of branded, trendy and unique...
...Higher School of Economics
National Research University, Perm
Knowledge Chain in Rosatom Corporation: strengths and weaknesses (on the base of the book «Rosatom is Sharing Knowledge»)
Executed by the students:
Introduction ………………………………………………………………………..3Knowledge Chain in Rosatom Corporation: strengths and weaknesses…………...4
For the past several decades knowledge has become extremely important asset of a company. Nowadays large organizations and even small companies have to address the issues of KnowledgeManagement in order to increase flexibility and efficiency, reduce lead time and involve people as much as possible. As it was mentioned in 1996 by McKern [1; 13-18], the major forces of change are the following: globalization, higher degrees of complexity, new technologies, increased competition, changing client demands, and changing economic and political structures. So companies are starting to understand that the core and sustainable resource of competitive advantages are their employees. In other words all the...
...This is a summary of Knowledgemanagement and organizational culture: a theoretical integrative journal by Rajnish Kumar Rai, a police officer who at the time was based at the Indian Institute of Management, Ahmedabad India. For this research, he used a conceptual method by comparing previous findings and thoughts.
At first, the author underlines the importance of knowledge in today’s rapid changing world and how most of the experts agree on the continuous improvement of knowledge as one of the most critical factor for an organization to survive, and knowledgemanagement takes a large part in it. Furthermore, recognizing and understanding the linkage between the knowledge creation and the organization values are what the organizations should be doing first before applying the knowledgemanagement in the organization. A mismanagement of knowledge creation will lead the organization not into an innovation but confusion. Unfortunately, this important part, the knowledge creation, does not have a framework for an effective and systematical approach to be used in different type of organizations. There are a lot of theories that support this idea but they do not have a practical approach of how to be implemented.
Subsequently, the author acknowledges that many researches supported the theory...
...IS STRASSMANN’S ‘KNOWLEDGEMANAGEMENT’ AN IMPORTANT METRIC
By: Masoud. Noordeh (DBA student)
In today’s dynamic business environment, Knowledgemanagement systems facilitate organizational learning and knowledge creation. They are designed to provide rapid feedback to knowledge workers and significantly improve business performance. This paper examines the concept of knowledgemanagement metric from the view point of Paul Strassmann.
Keywords: Knowledge, Performance Management Metric, KnowledgeManagement.
Knowledgemanagement has become one of the major performance management and companies have embraced the concept and invested in systems, people, and information technologies to this purpose. On the other hand, there has been the pressure to move away from the traditional performance management metrics which are considered to be ‘backward looking accounting based performance measurement systems’ that only focuses on traditional cost accounting (Bourne et al. 2000).
Knowledgemanagement has been introduced by Strassmann (1999), Drucker (1995), and others as an important metric for measuring performance. According to Knapp (1998), Knowledgemanagement transfers...
...Table of Contents
ORGANIZATIONAL BACKGROUND 3
KNOWLEDGEMANAGEMENT AND LONG TERM SUSTAINABILITY 5
INFOSYS AND KNOWLEDGEMANAGEMENT 6
THE K SHOP 7
PROCESS DATABASE ASSISTANCE 8
PEOPLE KNOWLEDGE MAP 8
CATCH THEM YOUNG INITIATIVE 9
INFOSYS SCHOLARSHIP PROGRAM 9
KNOWLEDGEMANAGEMENT AND E BUSINESS 10
This assignment is aiming to critically appraise the knowledge and knowledgemanagement process and evaluate the importance of knowledgemanagement in success of an organization. Knowledgemanagement can be explained as the strategies employed by an organization to keep the knowledge developed by its employees over the period of employment within the organization and use the knowledge gained for future projects and activities. Through proper knowledgemanagement strategies efficiency, effectiveness and profitability of the organization can be enhanced. This assignment would use example of a global organization which is pioneer in its knowledgemanagement activities and gained success in industry because of knowledgemanagement approach. It is...
"Knowledgemanagement is the set of practices aimed at discovering and harnessing an organization's intellectual resources. It's about finding, unlocking, sharing, and altogether capitalizing on the most precious resources of an organization: people's expertise, skills, wisdom, and relationships. Knowledge managers find these human assets, help people collaborate and learn, help people generate new ideas, and harness those ideas into successful innovations" (Bateman, 2004, p.8-9). One of the most important factors of change in management is the growing need for good, new ideas. Knowledgemanagement is an approach that allows people to produce change. It's bringing people together and collecting ideas from the group that can provide further success for the company and personally for the employees. A new idea can produce growth and motivation within a company. If the employees and the company as a whole come together and grasp a new idea, it ultimately can lead to new inventions of products and services. (Lineman, 2004.)
Knowledgemanagement is the process by which an organization creates, captures, acquires and uses knowledge to support and improve the performance of the organization. Two types of knowledgemanagement are usually defined. The first is...
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In this paper, case of travel agents will be discussed. There is a family owned SME. The company aims to starts publicising and selling its products online. The IT department wants to set-up web and so on in-house servers. In this paper, three questions related to internet and intranet will be answered. Using internet, intranet and web technology has changed the situation of database management. The purpose of creating internet is different from creating intranet. Web development is the process of creating a website.
Major Barriers in Web Construction and Internet Project
Web development is the process of creating a web site, comprising several steps like planning and analysis, design and programming. Generally the business idea and analysis of use of web professionals perform different and developers are those who program the page using different languages on both the...
1.What it mean by “communities of practice” in the context of knowledgemanagement? Why is important to have “proven/best practices”? What are the basic functions of communities and associated examples? What are the approaches that make the “communities of practice” work for ConocoPhillips, Fluor, and Schlumberger? (p61-64)
Knowledge retention has been a top priority for the Aerospace Corporation since its founding in 1960. Most of the programs in which Aerospace is involved go on for decades, making knowledge retention critical in the face of rapid staff turnover at customer organizations. The types of knowledge that are critical to retain within the technical and programmatic areas of the organization are also the elements that are most valued by Aerospace’s customers. The Aerospace knowledge retention strategy is organization-wide and integrates with both its KM strategy and its workforce planning strategy. Aerospace’s KM office is charged with leading a KM sub council that coordinates KM approaches through a customer council, whose members represent across-section of business interests throughout the organization. Aerospace has dealt with the challenges of retaining and transferring key knowledge through:
* The development of intensive content and document management resources and systems
* A governance and organizational structure...