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knowledge management

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Submitted by:-

The five-tier knowledge management
Richard C. Hicks, Ronald Dattero and Stuart D. Galup
Abstract of the Article:-

Purpose – Many terms commonly used in the field of knowledge management (KM) have multiple uses and sometimes conflicting definitions because they are adapted from other research streams. Discussions of the various hierarchies of data, information, knowledge, and other related terms, although of value, are limited in providing support for KM. The purpose of this this paper is to define a new set of terminology and develop a five-tier knowledge management hierarchy (5TKMH) that can provide guidance to managers involved in KM efforts.

Design/methodology/approach – The 5TKMH is developed by extending the knowledge hierarchy to include an individual and an innovation tier.

Findings – The 5TKMH includes all of the types of KM identified in the literature, provides a tool for evaluating the KM effort in a firm, identifies the relationships between knowledge sources, and provides an evolutionary path for KM efforts within the firm.

Research limitations/implications – The 5TKMH has not been formally tested.

Practical implications – The 5TKMH supports a KM life-cycle that provides guidance to the chief knowledge officer and can be employed to inventory knowledge assets, evaluate KM strategy, and plan and manage the evolution of knowledge assets in the firm.

Originality/value – In this paper, a new set of terminology is defined and a 5TKMH is developed that can provide guidance to managers involved in KM efforts and determining the future path of KM in the firm. Inferences of the Article:-

This paper is based on the Proceedings of Greeks and is still being debated in academic circles. A common theme in the KM literature is that data is combined to create information, and information is combined to create knowledge. There is a consensus that data are discrete facts, but after that, consensus is lacking. The lack of consistent definitions for data, information, and knowledge make rigorous discussions of KM difficult. In this Research paper Knowledge has been defined as follows:-

The power to act and make decisions (Kantner, 1999);
Information in context coupled with an understanding of how to use it (Davenport and Prusak, 1998); Professional expertise appropriate for the domain (Bourdreau and Couillard, 1999); Things that are held to be true and drive people to action (Bourdreau and Couillard, 1999); Justified personal belief that increases an individual’s capacity to take effective action (Alavi and Leidner, 1999); Information that has been authenticated and thought to be true (Vance, 1997); Integrated information in context (Galup et al., 2002);

Information made actionable (Maglitta, 1996); and
Information made actionable in a way that adds value to the enterprise (Vail, 1999).

The knowledge hierarchy:-

Knowledge hierarchy depicts the conventional concept of knowledge transformations, where data is transformed into information, and information is transformed into knowledge. The following represents the Knowledge Hierarchy. The five tiers of knowledge management:-

1. Individual knowledge is defined as ‘‘knowledge contained only in the mind of a person.’’

2. Facts are defined as ‘‘atomic attribute values about the domain.’’

3. Influences are defined as ‘‘data in context that has been processed and/or prepared for presentation.’’

4. Solutions are defined as ‘‘clear instructions and authority to perform a task.’’

5. Innovation is defined as ‘‘the exploitation of knowledge-based resources.’’

The challenge of sharing knowledge

There is considerable discussion about the best ways to codify knowledge, so let us consider the implementation needs of the two personal knowledge tiers. The innovation tier exploits all classes of knowledge, and... Show More

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