There have been intensive discussions in the academic field over the past several years over whether or not Knowledge Management is important to our society. Scholars and observers from many disparate subjects, such as sociology, economics or management science agree that nowadays “knowledge” is at the centre of the stage. In support to that statement, researchers have identified one key ability that is common to all successful organizations: the effective creation of relevant business knowledge and the timely dissemination of that knowledge to those members of the organization who need it (Bowman, 2002).
Worldwide Chocolate Limited started out as a small chocolate bar manufacturer but knew a rapid expansion in a relatively small period of time.
My subsequent report will highlight the fact that only through the implementation of a Knowledge Information System will WCL be able to preserve its core values: maintaining a high quality of product, continuous innovation and good customer service.
WCL needs to improve the communication between its various departments, it has to perfect its knowledge on the different sources of supply it uses and it also has to preserve its quick response to customer needs. The linchpin of all these changes is knowledge: WCL will have to leverage knowledge in order to gain a competitive advantage.
The firm currently has eight central departments, namely: Accounting, Marketing, Human Resource Management, Research and Design, Sales, Warehousing, Manufacturing and Logistics and DespatchThe rich picture that has been drawn, labelled in the Appendix as Figure 1, emphasises the inter-connectivity that exists between the Marketing, R&D, Manufacturing, Warehouse, Logistics and Sales departments. All these departments share different functions and responsibilities within the organization. Only six of the eight departments have been selected as relevant for illustrating the workings of the organization, the different types of knowledge held by different workers and how they share it.
In the rich picture, every single one of the six departments is contained within a cloud, meant to suggest that the department as a whole is a compact entity.
The functions of the selected departments are as follows:
* Sales: orders raw materials and communicates with customers while trying to establish a positive relationship with them. * Marketing: advertises products, conducts market research and establishes the target customers. * R&D: designs new bars, tests new recipes and develops the manufacturing process. * Logistics and Despatch: transports and schedules deliveries and ensures the customers’ requirements are met on time. * Manufacturing: concerned with the actual manufacturing process. * Warehouse: concerned with the storage of products.
Although the terms “information” and “knowledge” have often been used interchangeably there is a clear distinction between them (Nonaka, 1994). Information is a flow of messages, sets of data that have been processed, while knowledge is created and organized by the very flow of information, anchored on the commitment and beliefs of its holder (Nonaka, 1994). The pink and green arrows identifiable in the rich picture represent the different types of knowledge that is transmitted between the different departments, namely the explicit and the tacit knowledge. Explicit or codified knowledge refers to the knowledge that is transmittable in formal, systematic language. On the other hand, tacit knowledge has a personal quality which makes it hard to formalize and communicate (Nonaka, 1994). Tacit knowledge is deeply rooted in action, commitment and involvement in a specific context (Nonaka, 1994). Usually, cognitive tacit knowledge incorporates implicit mental models and perceptions that are so ingrained they are taken for granted (Smith, 2001). Cognitive models affect the way in which one makes sense of the events in one’s world. People use...
...difference between information technology and informationsystems? Describe some of the functions of informationsystems. In your answer include two examples of information technologies and two examples of informationsystems.
Information technology is the use of computer hardware, software and associated technologies to process data and achieve company’s business objectives. Some examples of information technologies include mobile computer devices such as PDAs as well as online banking software.
Information technology can be thought of essentially as a way of implementation and management of computer informationsystems.
Informationsystem is a computerized set of interrelated tools and procedures that collect and store data, and produce information. Main function of the informationsystem is transforming the data into meaningful information and as a result supporting the decision making process. An informationsystem can be for instance collecting employees’ personal details, bank account details and the amount of hours worked and turning it into monthly payroll and tax payments. Another example is paying bills online where the information about payment request such...
...InformationSystems and Software Applications
Axia College, University of Phoenix
The advent of technology in the workplace has revolutionized the way the world does business. This is true with computers, which sets the stage for the technology globally. Global businesses can now be run by a single person, and a single computer can do the work of thousands. Large organizations have taken advantage of cutting-edge technology and developed powerful tools to help them harvest, analyze, and disseminate information, in order to make them more competitive. Human Resources, Marketing, and Accounting are just a few organizational departments running “smart” applications to run the business more smoothly.
According to Oracle (2009), the PeopleSoft application allows Human Resources (HR) to manage employees globally from a single system of record while complying with local laws and regulations, such as Sarbanes-Oxley and HIPPA. This is especially helpful to large enterprises with thousands of employees because their HR departments are usually spread around the globe, and eliminates wasted time trying to find information, and cuts cost between inter-departmental groups. PeopleSoft tracks all the information pertaining to each employee, such as their benefits, payroll, pension, and stock allowances. Since this information is stored in a...
2.Why are informationsystem so essential for running and managing a business today?
* List six reasons why informationsystems are so important for business today.
(1) Operational excellence
(2) New products, services, and business models
(3) Customer and supplier intimacy
(4) Improved decision making
(5) Competitive advantage
Informationsystems are the foundation for conducting business today. In many industries, survival and even existence without extensive use of IT is inconceivable, and IT plays a critical role in increasing productivity. Although information technology has become more of a commodity, when coupled with complementary changes in organization and management, it can provide the foundation for new products, services, and ways of conducting business that provide firms with a strategic advantage.
3. What exactly is an informationsystem? How does it work? What are its management, organization and technology components?
* Define an informationsystem and describe the activities it performs.
An informationsystem is a set of interrelated components that work together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis,...
...Introduction: The following assignment explores the importance of using information to inform and support strategic decision making to achieve organisational goals and objectives as set out by unit learning outcomes (LO) pertaining to this unit 7004. These four learning outcomes are to: LO1: Be able to understand the impact of management information on decision making; LO2: Be able to understand the importance of information sharing within the organisation; LO3: Be able use information to inform and support strategic decision making; and LO4: Be able to monitor and review management information. In order to achieve these learning objectives, the writer has drawn upon from his practical work experience as a practicing facility manager, research through various sources in the field of information management and technology. The theme of this assignment is focused around three distinct contexts within the learning outcome domains- identifying different kind of information; sharing information and managing knowledge; and using information for strategic decision making. Throughout this paper the focus has been the strategic information management which is defined as an acquisition, recording, organising, storage, dissemination, retrieval and use of information in strategic decision making process....
...Role of InformationSystems in Small Scale ‘Ready To Eat’ Food Business
COIS20024—Systems Management Overview
Term 1, 2010
Prepared and Submitted by
Jessvin Roosevelt D’Souza
Tutor: Asif Syed
Due Date: 18 May 2010
Date Submitted: 18 May 2010
<Briefly describe the purpose of the report and the date on which it was requested, a brief summary of your major findings, conclusions, and recommendations >
Types of Informationsystems could be used to support ‘Ready to Eat’ 2
2. (a) Business Functions and the role of Informationsystems in a business 3
(b) Need of transaction Processing system (TPS) in a Business: 4
3. (a) Poter’s Competitive Forces Model: 4
(b) Role of InformationSystem to counteract the competitive forces: 5
4. (a) Information Requirements of ‘Ready to Eat’ 6
(b) Business function to be computerised 6
5). Use of computer networks to improve collaboration and among key stakeholders 7
6. The management challenges affecting organisational change during the implementation of the computerised informationsystem 8
7. Security and ethical issues due to the introduction of informationsystems in...
...fundamentals of managing and using information along with a sound, unique business vision is a core for future success in a business
Now a day, more and more businesses conduct their businesses over the internet and are using information technology and informationsystems to gain competitive advantages. Understanding information use is critical in the context of a goal-oriented information problem. Strategic informationsystems often change the organization as well as its products, services, and operating procedures, driving the organization into new behavioral patterns. Successfully using informationsystems to achieve a competitive advantage is challenging and requires precise coordination of technology, organizations, and management. The purpose of this paper is to hypothesise the fundamentals of managing and using information along with a sound, unique business vision is a core for future success in a business.
The growth of computer technology in 1950s had initiated increasing development in information storing and processing. Computer technologies increase the use of information due to its capabilities of analyzing massive amount of data and in producing accurate and timely reports. These unique features of computer capabilities have lead to the introduction of...
MANAGING THE DIGITAL FIRM
Managing the Digital Firm
Kenneth C. Laudon
Jane P. Laudon
After reading this chapter, you will be able to:
1. Evaluate the role played by the major types of systems in a business and their relationship to each other.
2. Describe the informationsystems supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources.
3. Analyze the relationship between organizations, informationsystems, and business processes.
4. Explain how enterprise applications promote business process integration and improve organizational performance.
5. Assess the challenges posed by informationsystems in the enterprise and management solutions.
1. How can a transaction processing system help an organization's strategic-level planning?
2. Which of the four major types of informationsystems do you think is the most valuable to an organization? Explain your choice.
3. Discuss the benefits and challenges of enterprise systems and explain why a firm would want to build one.
4. Discuss how Customer Relationship...
...Explain why informationsystems are so essential in business today:
Informationsystems are a foundation for conducting business today. In many industries, survival and the ability to achieve strategic business goals are difficult without extensive use of information technology. Businesses today use informationsystems to achieve six major objectives: operational excellence, new products, services, and business models, customer/supplier intimacy, improved decision making, competitive advantage, and day to day survival
Define an informationsystem from both a technical and a business perspective.
From a technical perspective, an informationsystem collects, stores and distributes information from an organization’s environment and internal operations to support organizational functions and decision making, communication, coordination, control, analysis, and visualization. Informationsystems transform raw data into useful information through three basic activities: input, processing and output.
From a business perspective, an informationsystem provides a solution to a problem or challenge facing a firm and represents a combination of management, organization and technology elements. The management decision of...