It Seemed Like a Good Idea at the Time|
UNIT: MBS 525 MANAGING, EVALUATING AND DEVELOPING HUMAN RESOURCES |
TABLE OF CONTENTS PAGE
EXECUTIVE SUMMARY 2 1. INTRODUCTION 2
2. PROBLEM IDENTIFICATION AND ANALYSIS 3 3.1. A change in business strategy
3.2. A poorly constructed and aligned Performance Management System 3.3. Lack of a knowledge management system
3. STATEMENT OF MAJOR PROBLEMS AT TEMEPLETON CARAVANS 4
4. RECOMMENDATIONS AND EVALUATION OF SOLUTIONS 5
5.4. Build a robust and strategic Performance Management System
5. IMPLEMENTATION 6
6. APPENDICES 6
7. REFERENCES 9
Despite being a successful family caravan business with great reputation for over three decades, The Great Outdoors was beginning to fragment. It was acquired by Australia’s biggest hardware chain Templeton Hardware as their first involvement into the world of water, wilderness and wildlife who were looking at becoming the leading retailer of “all things outdoor”. Following the implementation of a new strategy meant to grow profits this had quite the opposite effect. The paper explores strategy factors and human resource practices that could have contributed to the negative outcomes. A SWOT analysis was performed to facilitate with case analysis. Drawing from relevant theoretical approaches, recommendations were made to revitalise the business, which had a focus on performance management and formal and informal learning. These were evaluated and provided implementation steps.
For one year following the acquisition, the caravan business remained unchanged reporting good profits. In pursuit of bigger profits, management extended their existing hardware business model which measured success by profit per square metre of floor space. This change eliminated most of the attractive show rooms from prime locations and made the remaining ones adjacent to existing hardware stores. It also reduced all other expenses associated with higher end branding and changed the name to “Templeton Caravans”. These changes had a negative impact on the overall shopping experience of customers who previously enjoyed the VIP treatment previously offered by The Great Outdoors (TGO). Later market surveys revealed that poor customer service, diminishing trust and reputation and the home brand feel of the company were some of the most mentioned complaints which lead to declining sales.
2. PROBLEM IDENTIFICATION AND ANALYSIS
Given the strong links between business strategy, human resource practices and market needs, the changes introduced by Templeton Hardware caused a domino effect of negative outcomes: loss of experienced employees resulted in loss of competitive advantage given by their valuable explicit and tacit knowledge followed by unsatisfied customers, diminished trust and reputation resulting in declining sales. These outcomes are a strong representation of instituting the wrong strategy for the business. 3.1. A change in business strategy
According to Mintzberg (1994), strategy changing requires both “strategic planning” and “strategic thinking”. Strategic planning involves the supply of formal analyses or hard data on the internal and external factors influencing the business, while...
...Despite unnecessary changes to plot and some flawed character portrayals, Nicholas Hytner’s 1996 film adaptation of Arthur Miller’s 1953 play, The Crucible, is overall a viable adaptation of Miller’s original work. Many of the directorial changes made by Hytner in creating this screenplay are successful in further emphasising Miller’s central ideas. The characterisation of Abigail Williams is captured appropriately in the film displaying her overall manipulative nature by drawing extensively on the original text, thus exploring Miller’s idea of the use of hysteria and rumour in order to seek personal vengeance. Hytner’s depiction of Salem is well represented and the use of space, both outdoor and indoor, helps to visually depict Miller’s idea of the blur between the public and private world. Furthermore, Miller’s use of symbolism within The Crucible is integral in reinforcing Salem’s governing theocracy and this is well demonstrated in the film adaptation. It is inevitable that there are some flawed elements of Hytner’s version of The Crucible, yet ultimately the film is successful in retaining and conveying Miller’s key concepts, in a way that is easy for the audience to understand.
In the film adaptation of, The Crucible, the characterisation of Abigail Williams is effective in conveying her manipulative and revengeful nature, as Miller intended in the original play. By adapting the original text to suit a different genre the...
...Using natural resources wisely
* Are we becoming dependent on computers?
* Availability of resources online
* Use of Google
* E-business, e-marketing
* Working at home
* Does a college degree guarantee a good job?
* Competitive economy due to recession
* Effort necessary
* Is it a goodidea to study abroad?
* To gain experience in different cultures
* To develop independence
* Good resume builder
Is It a GoodIdea to Study Abroad?
Thesis: Nowadays, many universities are partnering with certain programs and universities in order for students to gain international experience which can ultimately benefit them in order for them to survive in this competitive economy.
* Great resume builder
* Skills that stands out from fellow students
* Availability of international internships
* Great way of developing independence
* Learn to live and survive on own in a new culture
* Making adjustments to fit in the society
* Challenging oneself to gain real world experience
* Great way to increase self-confidence
* Experiencing a change
* Different education system
* Different language system
Is It a GoodIdea to Study Abroad?
Nowadays, many universities are partnering up with certain...
In this case we get an entire scenario about how the Japan deflation set in, what were the effects of the deflation on the economy as well as on the people of Japan. It also mentions about the various reasons because of which Japan was in such a tight grip of Deflation, Depression, Demographics and Debts Guides us through the steps taken by the government in order to curb this deflation. Imparts a great knowledge to us about the various economic termslike deflation, self-liquidating credit, Non-Self Liquidating Credit and how the people and economy of a country is affected by these.
Free markets economies are subject to cycles. Economic cycles consist of fluctuating periods of economic expansion and contraction as measured by a nation's gross domestic product (GDP). The length of economic cycles (periods of expansion vs. contraction) can vary greatly. The traditional measure of an economic recession is two or more consecutive quarters of falling gross domestic product. There are also economic depressions, which are extended periods of economic contraction such as the Great Depression of the 1930s.
From 1991 through 2001, Japan experienced a period of economic stagnation and price deflation known as "Japan's Lost Decade." While the Japanese economy outgrew this period, it did so at a pace that was much slower than other industrialized nations. During this period, the Japanese economy suffered from both a credit crunch and a...
...Writing GoodCaseStudiesCasestudies are stories. They present very realistic, complex, and often contextually rich situations. They may involve a dilemma, conflict, or problem that one or more of the characters in the case must negotiate.
A goodcasestudy is: “the medium by which a chunk of reality is brought into the classroom to be analyzed over by the class and the facilitator]. A goodcase ensure the class discussion is engaging and based upon some of the stubborn facts that must be faced in real life situations.” While they have been used most extensively in the teaching of basic medical sciences and and business, casestudies can be an effective teaching tool in any number of disciplines. As a teaching strategy, casestudies have a number of attributes. They close the gap between theory and practice and between the school and the workplace. They also provide students practice identifying different parameters to solving a problem, recognizing and proffering positions, evaluating courses of action, and arguing different points of view. Goodcasestudies have different lengths and and complexity, and can be used in many of ways, depending on the specific case and on the facilitator's objectives....
Mary Roberts had been with the company three years when she was promoted to manager of the tax department which was part of the controller’s division.Within four months she became a supervisor of ten staff accountants to fill a vacancy.Her superior believed her to be most qualified individual to fill the position.
Many senior employees resent her that she so young to fill the position and what made them more upsets was the fact tax managers did not discuss the promotion.
1.What can Mary Roberts do about the resentful senior employees?
Mary should tackle this head on she should be direct and assertive about her expectation and when people are crossing the line that means she need to be clear with people when their behavior doesn’t meet her standards and she need to be willing To set and enforce consequence if it doesn’t change
2. Can higher management do anything to help Roberts make the transitions to greater responsibility?
Yes, because they are the one who put her in that position of course they will help Mary interms of guiding it `.
3. Will her lack of technical knowledge hinder Mary’s managerial effectiveness?
No, because lacking on some aspects on technical knowledge cant bankrupt or destroy a company as long she have a guts to face and accepts failures
4. Should Mary’s superior have discussed the promotion with the senior employees before announcing it?
No, because its not their obligation...
...February of 1999. In the past four months, the NC design had developed
sustainability. The Bostrom alliance agreement for the truck market had been concluded. The
question about Elio's strategy for the entry into automobile still remained. Should Elio's joint
venture with Bostrom? Should it partner with a tier-one or a tier-two automotive supplier?
Was Elio's technology strategy aligned with the requirements for a successful entry into the
automotive market? Paul and Hari realized that they needed answers to these questions in
the coming days.
This casestudy discusses the start-up, origins and strategic options facing an innovative set up
and start up in automotive market and in the seat design. With the domination of the
incumbent large suppliers serving the top 3 leading tier-one automakers of U.S.,
Engineering faces several challenges as it seeks to introduce its new seating technology to the
market. The case can serve as vehicle to discuss important themes such as technology and
business strategy, invention and innovation, bringing technology to market and profiting from
Elio's should make a joint venture with Bostrom. Elio's has made a seat design naming "No
Compromise" with progress on cost, weight and performance compared to the conventional
design and also the existing all-belt-to-seat (ABTS). After many functional prototypes and
computer aided structural analysis, a perfect design...
...being accomplished than a general goal. To set a specific goal you must answer the six “W” questions:
*Who: Who is involved?
*What: What do I want to accomplish?
*Where: Identify a location.
*When: Establish a time frame.
*Which: Identify requirements and constraints.
*Why: Specific reasons, purpose or benefits of accomplishing the goal
Establish concrete criteria for measuring progress toward the attainment of each goal you set.
When you measure your progress, you stay on track, reach your target dates, and experience the exhilaration of achievement that spurs you on to continued effort required to reach your goal.
To determine if your goal is measurable, ask questions such as……
How much? How many?
How will I know when it is accomplished?
When you identify goals that are most important to you, you begin to figure out ways you can make them come true. You develop the attitudes, abilities, skills, and financial capacity to reach them. You begin seeing previously overlooked opportunities to bring yourself closer to the achievement of your goals.
You can attain most any goal you set when you plan your steps wisely and establish a time frame that allows you to carry out those steps. Goals that may have seemed far away and out of reach eventually move closer and become attainable, not because your goals shrink, but because you grow and expand to match them. When you list your goals...
...Lego CaseStudy Analysis
Q 1. What led the LEGO group to the edge of bankruptcy by 2004?
By the end of 2003 Lego was already facing crisis owing to dipping profits and declining market pool for toys. Lego had planned to expand into markets beyond building toys and needed huge investment to be made in it. But it found difficult to compete when fad players and other toy manufacturers were giving them stiff competition in a market that already was supposed to be giving lesser returns every year. This was mostly due to factors out of the control of Lego and other toy companies because, firstly, a research suggested that the demand of children who were primary customers of these companies were changing rapidly to fashionable and electronic products. They had lesser attention span and looked for instant gratification, and were lesser inclined to play with toys involving physical activity. Also Lego found it difficult to be competitive when its manufacturing base was in European markets while toy companies were moving to Far East and Middle East where labor was comparatively cheaper.
Management move by Lego: After Lego realized that it had to correct its declining profits, it decided to venture into new markets and imitate the success of Disney which had created a brand value for its customers through theme parks, accessories media and video games. Lego created an amusement park called LegoLand Windsor, came up with video games,...