H1 – MANAGEMENT INFORMATION SYSTEMS SOLUTIONS & MARKING SCHEME. Sample paper (2012) PART A: Answer A1. Typical responses will be as follows: with one mark per name & one mark per discussion to a max of 5. Timescale short medium long Summary operational tactical strategic Typical feature day to day, operational staff more than a year, semi structured decisions by managers more than two years, unstructured decisions by executives (5 marks)
Answer A2. Responses will note the immediacy of reacting to queries, mechanisms such as online FAQ, online automated help responses (e.g. eBay virtual assistant), options to leave email queries all available 24*7. (5 marks) Answer A3. Managerial decisions based on the output from Management Information Systems. Decisions differ as summarised below, for a manufacturing environment, other scenarios are allowed. One to two marks per pointer to a max of 5. Level Type Tools Typical results Operational structured TPS affect batches Tactical semi structured MIS production switching Strategic unstructured DSS market manoeuvres (5 marks) Answer A4. Emerging technologies and Management Information Systems (MIS) may attract a range of thoughtful responses. Expected pointers might be from: technology changes make current MIS unusable (e.g. BBC English Doomsday Project), environmental changes may allow previously unacceptable threats to become permissible; denial of service attacks generated by newer technology may impinge on an MIS ability to function. Other thoughtful responses may be allowed. Two marks per pointer max five marks. (5 marks) [Turn over]
Answer A5. The features that differentiate Open Systems from Closed Systems are summarised below. Two marks per pointer allowed to the max of 5. System Open Closed Boundary yes yes Accepts input yes no Human based yes no Produces output yes no Human centric? maybe no (5 marks)
Answer A6. The three main categories of e-Business models and risk levels summarised below. One mark potential for risks and one mark for identifying each model, max 5. (5 marks) Model Risks Exemplars C2C both parties may be unknown hence eBay risk high B2C risk medium for non payment & low for Amazon B being a charlatan B2B Risks should be low as standard B2B many checks will be possible Answer A7. Responses will mainly tackle the loss of the private data in technical mode, typically they will focus on technical aspects viz rollbacks, mirror sites, archival material. Some responses may take the legal route of “ducking responsibility”; “damage limitation strategies” Well rounded discussions to gain 5 marks (5 marks) Question A8. The expected discussion of the advantages (many will choose the Delphi Method) is: group responses experts agree substantiated options repeatedly refined solutions homing in to specific solution. One to two marks responses to the max of 5. (5 marks) (PART A -Total 40 marks)
PART B. Answer B9. a) A diagram may be the simplest approach for the candidate as defined by the set text. Clear diagram with commentaries of upstream/downstream, labelled components worth one mark each up to the max of 6, descriptive prose solutions are acceptable.
(6 marks) b) Any two levels are acceptable, with each pointer/entry attracting one or two marks to the max of 8. Pointers are summarised below although a discursive response is more likely. Area resolve where images are agency choices vision for the future analysis of benefits (8 marks) Mobile computing opportunities must be allied to the commercial photographer scenario. Essentially: convenience, immediacy, ability to see results of the chain, intervention is...
...business opportunities whilst controlling costs?
To ensure your business will be successful in the future you need to think mobile. Providing a secure access to the backend systems anytime, anywhere and for any mobile devices becomes the new imperative if you want to support mobile use cases.
The mobile phone has become the primary device for consumers to access information or downloads and share content. Today's customers increasingly expect to interact with businesses in the same convenient personal way and that's why makes mobile marketing is such a powerful tool for marketers.
OBJECTIVE OF THE STUDY
The main objective/aim of the internship is to pitch forth the various mobile communications services provided by IMI to the potential buyers that have been identified on the basis of various recognizable factors leading to dampened customer interaction.
Steps involved in the rightful identification of the leads can be summarized as follows:
* Selection of a particular location within which the propositions shall be made.
* Identifying a demanding industry for the selected region.
* Tabulating the various companies that constitute the given industry for the region.
* Analyzing the services currently engaged by each of the companies with regards to the customer engagement front and preparing an ordered list based on the magnanimity of the requirement of each of the companies.
* Approaching the companies in...
...For Your Immediate Action:
Potential problems we might face in moving into the Mexican market:
1) Mexican culture has many differences when comparing it to other cultures, such as the American culture. First of all, the US tends to place business contacts above personal relationships and the communication skills vary widely between the two cultures. Therefore, when moving into the Mexican market friendships between businesspeople need to be formed in order to be more successful in doing business. Many Mexicans also try to avoid disagreements, so may tend to not say no in an instant, but just say ill get back to you (although they wont), so may cause time to wasted when you are waiting for a response. There is also a less strict sense of time when comparing the Mexican culture to the American culture, so this may become a problem for Americans to do business with Mexicans, as they will need to be very patient. Mexicans also find certain things rude, such as throwing documents on the table when negotiating, too much eye contact, the O.K had gesture, handshakes with women and not having enough personal space. It is clear that there are many cultural differences that could cause potential problems when moving into the Mexican market.
2) The current exchange rate from the US dollar (USD) to the Mexican Peso (MXN) is 1(MXN) = 0.076 (USD). Over the past 3 years the currency exchange has been pretty stable between the US dollar (USD) to the Mexican Peso (MXN).
CODE OF CONDUCT & DISCIPLINE
HRMD 06- 004
1 of 19
ARTHUR R. TAN
APR 01, 2006
1.0 STATEMENT OF POLICY
The Company recognizing the differences in character, interests, attitudes, and culture
established standards and norms of conduct and behavior for people to conform with to
preserve order, harmony and industrial peace.
The Company believes that discipline forms part of the employee’s training program, the
objective of which is to educate employees and other individuals in the fundamental
standards of behaviour and performance.
This Code of Conduct & Discipline states the basic philosophy of the Company regarding
discipline and the Company Rules and Regulations (CRR) with the list of offenses and the
table of corrective/disciplinary action for any infraction thereof to ensure equal treatment
and uniformity in the imposition of the same. The table of corrective/disciplinary action
and offenses is not exclusive and may be modified based on the gravity of the offense
and as circumstances warrant.
Disciplinary actions are instituted in order to correct and eradicate unsatisfactory
performance of an employee for the sake of effective work operations and to improve the
morale of other employees. Although disciplinary/corrective actions are expressly
indicated for violation of any the Company Rules and Regulations (CRR), the intent is
Working Capital refers to that part of the firm’s capital, which is required for financing short-term or current assets such a cash marketable securities, debtors and inventories. Funds thus, invested in current assets keep revolving fast and are constantly converted into cash and this cash flow out again in exchange for other current assets.
Every running business needs working capital. Even a business which is fully equipped with all types of fixed assets required is bound to collapse without (i) adequate supply of raw materials for processing; (ii) cash to pay for wages, power and other costs; (iii) creating a stock of finished goods to feed the market demand regularly; and, (iv) the ability to grant credit to its customers. All these require working capital. Working capital is thus like the lifeblood of a business. The business will not be able to carry on day-to-day activities without the availability of adequate working capital.
Disadvantages of Redundant or Excess Working Capital
Idle funds, non-profitable for business, poor ROI.
Unnecessary purchasing & accumulation of inventories over required level.
Excessive debtors and defective credit policy, higher incidence of B/D.
Overall inefficiency in the organization.
When there is excessive working capital, Credit worthiness suffers.
Due to low rate of return on investments, the market value of shares may fall.
Disadvantages or Dangers of Inadequate or Short Working Capital...
...Case Study on McDonald's
Bipul Chandra Saha
Overview on McDonald’s
business in 1948 at California
with single drive–in Restaurant
Owned $13 billion of the $ 93 billion fast
food industry in 1991
Operation of 12400 restaurants in 59
country till 1991 and serving 18 million
people per day in US only
Second best known global brand
brand for formulating and
Sales Data for McDonald’s
Sales in million $
Sales in million $
1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 1991
McDonald’s- Business Strategy
enhance the message that McDonald’s is value
driven on behalf of its customers by emphasizing
their profitable value-meal combinations
provide exceptional customer care by exceeding
customer expectations, including finding ways to
add personal touches that go beyond convenient
locations, quick service, clean restaurants and
remain an efficient producer while maintaining
quality by looking to innovations in food processing,
construction and design operations that will increase
McDonald’s founding principles
Service, Cleanliness &
Involvement in various community
projects like education, healthcare,
medical research and rehabilitation.
Environmental Concern in
...ROCKY Mountain Mutual:
Promoting Fun or Fitness?
University of Michigan, Ann Arbor
(Taken from Business Communication Quarterly, March 1998, Vol 61, Issue 1, Pp 26-30)
You are the administrative assistant to Joseph Mirola, the Claims Manager for Rocky Mountain Mutual, a growing insurance company which just three years ago built a new headquarters complex in a fairly remote suburban area in Utah. No expense was spared for the complex, which included professionally landscaped grounds, elegant offices, and a Fitness Center featuring an indoor walking/running track, a small lap swimming pool, and an exercise room with free weights and exercise machines. The cost for the Fitness Center alone was almost a million dollars, and a small staff was hired to supervise the activities. A major reason for building the Fitness Center was that no sports club facilities were conveniently available near the firm's headquarters, and management considered exercise to be an important benefit to offer its employees. In fact, with its plans to grow the company in the next few years, management touted the Fitness Center as a major draw for young employees, especially because of the somewhat remote location of the firm's headquarters.
Promoting Health and Fitness
Many of Rocky Mountain's 250 employees use the Fitness Center; in fact, the center is often crowded before the workday and during lunch. Joe Mirola, your boss, began to use the Fitness Center as soon as it...
...MIS in YES Bank
A management information system (MIS) provides information that organizations require to manage themselves efficiently and effectively. Management information systems are typically computer systems used for managing. The five primary components: 1.) Hardware, 2.) Software, 3.) Data (information for decision making), 4.) Procedures (design, development and documentation), and 5.) People (individuals, groups, or organizations). Management information systems are distinct from other information systems because they are used to analyze and facilitate strategic and operational activities.
Application of MIS in Banking
A bank acts as a place, where the financial services are offered, which may include provision for the retail banking, investment banking, personnel banking etc.
The factors which the customers consider before choosing a particular bank can be summarized as follows –
a. The ease of doing the business.
b. The quality of the personnel and the service.
c. The range of the financial services.
Current Challenges in banking industry
Culture of embracing change
Focus on customers, not products
Deriving value from data
YES BANK, India's fourth largest private sector Bank is an outcome of the professional entrepreneurship of its Founder, Rana Kapoor and his highly competent top management...
...Group 7: Cement Industry
Top 3 companies:
Work to be done:
1. Analysis of 3 years financial statements. (financial data can be obtained from screener)
2. Ratio Analysis (All the ratios given in the book along with DU point analysis)
3. Common Size statement.
How to go about it?
Split the group into 3 with 2 members each.
Each sub group will be allocated a company for which the analysis has to be done.
The list of ratios to be calculated are:
1. Current Ratio
2. Quick Ratio
3. Cash Ratio
1. Interest Coverage Ratio
2. Debt Equity Ratio
3. Proprietary Ratio
1. Gross Profit Ratio
2. Operating Profit Ratio
3. Net Profit Ratio
4. Earnings Per Share (EPS)
1. Return on capital employed
2. Return on equity
3. Return on total assets
1. Asset turnover
2. Fixed asset turnover
3. Working capital turnover
4. Creditors turnover
5. Debtors turnover
6. Inventories turnover
1. Dividend Yield Ratio
DU Point Analysis
Common size statement for the 3 years taking sales as the base figure.
Interpretation of ratios (how it’ll impact the future working of the company).
Preparation of a word document for each company with all the data and consolidating the same into a single document.
Preparation of a power point presentation.
Sending of the PPT by 10pm 13th August.
Sending of the report by 22nd August.
The sub groups can be...