Promote good practice in handling information in health and social care settings HSC038
Understand requirements for handling information in health and social care settings
1. Identify legislation and codes of practice that relate to handling information in health and social care
The right to confidentiality is guaranteed partly by the Data Protection Act 1998, partly by the Human Rights Act 1998, and partly by principles established by judges on a case by case basis (the common law). The Data protection Act 1998 sets out eight principles which are in essence a code of good practice for processing personal data. Your workplace policies and procedures will be based around those principles. The Human Rights Act 1998 details the right to a private life. There is also the GSCC code of practice for social care workers, which provides a clear guide for all those who work in social work, setting out the standards of practice and conduct workers and their employers should meet with regards the handling of information. There is also Caldecott standards which govern the sharing of information based on the Data protection Act
2. Summarise the main points of legal requirements and codes of practice for handling information in health and social care.
DATA PROTECTION ACT 1998
The data protection act sets out 8 principles governing the use of personal information • Personal data shall be processed fairly and lawfully • Personal data shall be obtained only for one or more specified and lawful purposes • Personal data shall be adequate, relevant and not excessive • Personal data shall be accurate and, where necessary, kept up to date. • Personal data processed for any purpose or purposes shall not be kept for longer than is necessary • Personal data shall be processed in accordance with the rights of data subjects under this Act • Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data. • Personal data shall not be transferred to a country or territory outside the European Economic Area, unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
Human Rights Act 1998 (HRA98)
Article 8 of the European Convention on Human Rights establishes a right to ‘respect for private and family life’. This underscores the duty to protect individual privacy and preserve the confidentiality of health and social care records. Current understanding is that compliance with the Data Protection Act 1998 and the common law of confidentiality should satisfy Human Rights requirements.
GSCC Code of practice
The code of practice states social worker should/not
• Respecting confidential information and clearly explaining agency policies about confidentiality to service users and carers • Abuse the trust of service users and carers or the access you have to personal information about them or to their property, home or workplace • Maintaining clear and accurate records as required by procedures established for your work.
The Caldicott Report set out a number of general principles that health and social care organisations should use when reviewing its use of client information • Justify the purpose(s)
• Do not use personally identifiable information unless it is absolutely necessary. • Use the minimum personally identifiable information. • Access to personally identifiable information should be on a strict need to know basis. • Everyone should be aware of their responsibilities.
• Understand and comply with the law.
FREEDOM OF INFORMATION ACT (2000)
The Act provides a general right of access to information held by Public Authorities (PA). Anyone can request...
...The RBA is Australia’s central bank
Its main roles are to conduct monetary policy and oversee the stability of the financial system
Controls a country’s money and banking system
Set up as a financial business with the desire to make profit and it does not deal with ordinary customers
Its primary purpose is the overall management of the financial system in accordance with the economic objectives of the Commonwealth Government
Created in 1959 under the Reserve Bank Act 1959
Prior to that, limited central banking operations were conducted by the Commonwealth Bank
Functions of RBA
Conducting monetary policy on behalf of the government:
Monetary policy is defined as Reserve Bank action designed to influence the cost and availability of money in the Australian economy through influencing the general level of interest rates
Reserve Bank conducts monetary policy with the aim of achieving a sustained low inflation rate while encouraging economic growth
Reserve Bank’s traditional role of prudential supervision of banks is now the responsibility of the Australian Prudential Regulation Authority (APRA)
RBA retains traditional responsibility for the overall stability of the financial system
Provides guidelines to foster the stability of individual financial institutions, and these guidelines are enforced by the APRA
RBA also seeks to maintain long-term financial stability of the financial system by avoiding (or at least reducing the risk of)...
...Information Processes and Technology
▪ Project Management is a planned and ongoing process that guides all the development tasks and resources throughout a projects development
▪ A Project Plan organises the project by specifying who will do the task, what has to be done, how the task is done, what resources are required, and what is to be expected
▪ PROJECT MANAGEMENT TECHNIQUES
▪ Active Listening: Listening to people is the main source of critical information required for a project to run smoothly. Listening is not the same as hearing; to listen requires attention and involvement
▪ Mirroring: Involves repeating back some of the speakers key words – indicating that you are interested and would like to know and understand more
▪ Paraphrasing: Listener uses their own words to explain what they think the speaker just said. The listener reflects feelings as well as meaning in their response
▪ Summarising: Listener confirms their understanding in the speakers mind, and hence helps to bring the conversation to an end
▪ Clarifying: Listener asks questions or makes statements that encourage the speaker to provide more detailed explanations
▪ Motivational: Encourage the speaker and reinforce in their mind that you are indeed listening and are interested in what they have to say
▪ Conflict Resolution: Need to manage conflict so that issues are resolved appropriately for all...
...1. PRINCIPLES OF SUPPORT
Principles of support are applied to ensure that individuals are cared for in health and social care practice.
Values – Beliefs about what is important to you as an individual, and what you believe about what is morally right and wrong. Values are usually learned from your parents/carers and tend to change throughout your life.
Principles – Based on values, principles are basic guidelines about the right way to behave, i.e. your own personal code of conduct. For example, you treat people with respect because you believe that is the right thing to do.
Empowerment – Enabling individuals to take responsibility for their own lives by making informed decisions.
Rights – Things that everyone is entitled to receive. These are usually explained in legislation.
Principles and values include recognising and acknowledging the following points:
• empowerment of individuals
• promotion of choice
• promotion of rights (to dignity and privacy, safety and security)
• recognition of preferences
• involvement of individuals in planning their support
• respect for diversity, including individual identity, cultural beliefs, moral beliefs and values
• anti-discriminatory practice
• maintaining confidentiality.
Workers who provide direct care must:
• Ensure that they recognize, preserve and promote the rights of the individuals using their service(s), in a way that enables the individual to have choices, and to engage as...
...HSC 51 Reflective account
In my role as senior care worker, I work with variety of individuals including, colleagues, management, professionals, clients and their family members.
The main group that I work with on day to day basis are residential clients that are both elderly and varied degrees of learning difficulties.
These are individuals with limited ability to understand and process information given to them. This sometimes causes a barrier and challenge for the staff and especially for a new staff. They generally have a short attention span, this mean that communication / information and/or instruction has to be repeated several times. For different clients all communications have to be given utilising several methods including paraphrased in an appropriate form, gesturing physically pointing this out. Some of them use non verbal method of communication such as lip reading, body language and face expression. Therefore additional attention must be given to ensure full understanding.
One of the ways that I inform our clients of up-and-coming events is to use a notice board. This is located in a frequently used part of the house and is simple written text and pictures. I also use the leaflets about events in community which I discuss individually with clients or at the residents meeting.
The second group are colleagues. One part of my role is to deliver information to the staff which I do in the form of a formal handover at the end of each...
...Analyse the impact of Globalisation on an economy other than Australia.
Chosen Economy- China
Globalisation is the growing interdependence of the world’s people and world
trade. It involves shrinking space and time and breaking down borders in
order to allow people access to new technology, markets, tools and
organisations such as the WTO.
Globalisation impacts positively on China’s economy by increasing trade and
GDP, encouraging foreign investment from Transnational Corporations
(TNC’s) and national economies, providing extra opportunities in the labour
market and exposure to global markets, and in the case of China, lifting 400
million people out of poverty between 1978 and the present day. Adult
illiteracy rates have also fallen in China from 37% to 5% between this time,
and infant mortality rates from 41 per 1000 births to 32. However, these
positives come at some cost. Negatives such as environmental damage
influence the sustainability of growth in China, which is nearing its peak. Other
negatives include short-term inequalities in the distribution of income and
added competition for domestic producers from foreign competitors. These
positive and negative impacts need to be identified and managed, and this is
where international treaties and organisations, as well as governments,
intervene to ensure that development strategies provide maximum benefit for
an economy with minimal negative impact.
Thanks to Globalisation, between 1990 and 2000, the...
Move and Position Individuals In Accordance with their Plan Of Care.
1.1 Outline the anatomy and physiology of the human body in relation to the importance of correct moving
and positioning of individuals.
The muscles in the human body are attached to the skeleton, when each joint is moved the muscles act like hinges to pull or move that joint into the position needed.
In some IndIviduals they can loose muscle tone this leads to muscles becoming weak and slackened causing movement to be slower and much more difficult than normal, therefore when moving and positioning individuals, it is important to ensure they are not moved more than their muscles and bones are capable of, as muscles can only move the bones as far as the joint will allow.It is important to move and handle the Individual correctly to ensure nerve fibres are not damaged this is because they are very delicate and important, since they send impulses in the body which enable muscles to relax and contract.
1.2 Describe the impact of specific conditions on the correct movement and positioning of an Individual.
People with arthritis have often suffer with stiff, rigid and painful joints, and movement of joints can be limited, it is important to not forcefully move the joints beyond their capabilities in order to prevent pain and discomfort.For Individual's suffering from fractures, the movement should be gentle and careful, and correct procedures must be followed, so as to reduce any...
1.1 - Communication is a two way process and is how a person will send a message and how a person will receive and understand the message. Communication is not only about the words used but the manner in which you use them. The main feature of two way communication is the flow of information from both ways. This process is called a communication cycle. Communication always has a purpose and this may be to pass on information or an idea, to express a need or want to persuade someone to do something, share confidential information and share or express emotions. A message coded is when an individual thinks about how they are going to say what they are thinking and decides in what form the communication is, this could be in spoken words or sign language. An individual will then put it into this form. A message understood is if the message has been communicated clearly and the other person has concentrated and there are no barriers to communication, the other person understands the message. They show they have understood by giving feedback. The stages of the communication cycle are repeated backwards and forwards as long as the conversation goes on.
1.2- Two way communications is important because it allows the sender to ensure that the receiver has received and understood the message being sent. It is a necessity to achieve understanding and knowledge. We communicate to facilitate a need. When there is a barrier to communication it can lead to isolation and...
...HSC STUDIES OF RELIGION
ASSESMENT TASK TWO
Baptism is such an important part of a person’s life. The sacrament of baptism goes back to 200 year old tradition. I will be focusing on community for the sacrament of baptism; there are different views, practices and significance of baptism for the individuals across many Christian churches such as Armenian Orthodox, Roman Catholic Church, and Anglican Church.
For Orthodox Christians the significance of the sacrament of baptism is in the entry into the church as members of body of Christ. It is the ‘new birth ‘by which we die to the world, and are raised with Christ to external life. It is through baptism that we are mystically born into spiritual life. The holy sacrament of baptism serves as the door leading into the kingdom of grace, and grants access to participation in the other sacraments of the church
In the Armenian Orthodox Church the practice of baptism is different to any other Christian churches. The baptism starts off by standing in front of the church door and waiting till the priest has come and asked the god mother and father on behalf of the baby being baptised. The priest will ask the God mother and father “on behalf of the baby (name of the baby) do you reject Satan, do you believe Jesus is the son of God and do you follow Jesus teachings in life (commandments etc). Once that has been done the God Father...