Global E-Business How Businesses Use Information Systems Essay - 2708 Words

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Global E-Business: How Businesses Use Information Systems

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Text Preview Chapter 2

Global E-Business:
How Businesses
Use Information
Systems
2.1

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems

2.1 Business Processes and Information Systems

What is
Business
Process
2.2

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems

2.1 Business Processes and Information Systems

• Manner in which work is organized, coordinated,
and focused to produce a valuable product or
service.
• Concrete work flows of material, information, and
knowledge—sets of activities.
• Unique ways to coordinate work, information, and
knowledge.
• Ways in which management chooses to
coordinate work.
2.3

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems

2.1 Business Processes and Information Systems

Examples of Functional Business Processes

2.4

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems

2.1 Business Processes and Information Systems

Cross Functional Business Processes
• Transcend boundary between sales, marketing,
manufacturing, and research and development
• Group employees from different functional
specialties to a complete piece of work
Example: Order Fulfillment Process
2.5

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems

2.1 Business Processes and Information Systems

The Order Fulfillment Process

2.6

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems

2.1 Business Processes and Information Systems

2.7

How Information
Technology
Enhances
Business
Process?

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems

2.1 Business Processes and Information Systems

Information technology enhances
business processes in two main ways:
1. Increasing efficiency of existing processes


2.8

Information Systems automate many steps in business
processes that were formerly performed
manually

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems

2.1 Business Processes and Information Systems

2. Enabling entirely new processes
• Change the flow of information
• Make possible for many people to access and share
information
• Replace sequential steps with the tasks that can be
performed simultaneously
• Eliminate delays in decision making
• Transform the way the business works and drive new
business models
2.9

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems 2.2 Types of Information Systems

Types of
Information
Systems
2.10

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems 2.2 Types of Information Systems

Different Systems supporting the decision making needs of each of the main management groups

2.11

1.

Operational Management needs systems that keep track of
the elementary activities and transactions of the organization.

2.

Middle Management needs systems to help with monitoring,
controlling, decision making and administrative activities.

3.

Senior Management  is generally a team of individuals at the highest level of organizational management who have the
day-to-day responsibilities of managing a company or
corporation.

© 2007 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems 2.2 Types of Information Systems

Transaction Processing Systems (TPS)... Show More

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