Eight Questions For Customer Knowledge Management In E Business Essay - 8668 Words



  • Since 2008
  • Free revisions
  • Money-back guaranty
  • Up to 5% for the first order. Up to 15% for the orders starting from 2nd

from $9.97/pp

visit site

  • Since 2009
  • Free title page, revisions
  • Discount policy
  • Satisfaction guarantee
  • More than 100 000 orders delivered

from $9.97/pp

visit site

  • Since 2010
  • PhD holding authors only
  • SMS notifications & VIP support
  • Discount policy

from $22/pp

visit site

  • Since 2010
  • 24/7 support team
  • More than 500 writers
  • Money-back guaranty
  • Up to 15% discounts

from $9.97/pp

visit site


StudyMode - Premium and Free Essays, Term Papers & Book Notes



@2017 studym.wressy.com


  1. Home >
  2. Essays >
  3. Eight Questions For...

Eight Questions For Customer Knowledge Management In E Business

Only available on StudyMode Open Document Save to my library

Please sign up to read full document.

Text Preview Journal of Knowledge Management
Eight questions for customer knowledge management in e‐business Jennifer Rowley

Article information:
To cite this document:
Jennifer Rowley, (2002),"Eight questions for customer knowledge management in e#business", Journal of Knowledge Management, Vol. 6 Iss 5 pp. 500 - 511
Permanent link to this document:

Downloaded by NANYANG TECHNOLOGICAL UNIVERSITY At 10:06 09 September 2014 (PT)

Downloaded on: 09 September 2014, At: 10:06 (PT)
References: this document contains references to 44 other documents. To copy this document: pe[email protected]
The fulltext of this document has been downloaded 2733 times since 2006*

Users who downloaded this article also downloaded:
Jennifer E. Rowley, (2002),"Reflections on customer knowledge management in e#business", Qualitative Market Research: An International Journal, Vol. 5 Iss 4 pp. 268-280
Henning Gebert, Malte Geib, Lutz Kolbe, Walter Brenner, (2003),"Knowledge#enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]", Journal of Knowledge Management, Vol. 7 Iss 5 pp. 107-123

Jennifer Rowley, (2000),"Is higher education ready for knowledge management?", International Journal of Educational Management, Vol. 14 Iss 7 pp. 325-333

Access to this document was granted through an Emerald subscription provided by 270633 []

For Authors
If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit emeraldinsight.com/authors for more information.

About Emerald emeraldinsight.com
Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.

Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. *Related content and download information correct at time of download.


Eight questions for
customer knowledge
management in

Downloaded by NANYANG TECHNOLOGICAL UNIVERSITY At 10:06 09 September 2014 (PT)

Jennifer Rowley

The author
Jennifer Rowley is Head, School of Management and
Social Sciences, Edge Hill College of Higher Education,
Ormskirk, UK.
Customers, Knowledge management,
Electronic commerce, Business strategy
Customer knowledge is an important asset for all
businesses. The rhetoric of e-business emphasises the
opportunities for knowing customers in the digital
economy. This article sets the context with a brief
summary of the key characteristics of the knowledge
management paradigm. This is used as a platform for the
formulation of the questions that form the core of this
article: What customer knowledge do businesses require?
What customer data can be collected? What are the
challenges for translating data into information and
knowledge? Can knowledge cultures be created in online
customer communities? Whose knowledge is it anyway?
How can knowledge assets be identified and managed in
virtual organisations? How can customer knowledge from
e-business be integrated with customer knowledge from
other channels? Who needs customer knowledge
Electronic access
The current issue and full text archive of this journal is
available at

Journal of Knowledge Management
Volume 6 . Number 5 . 2002 . pp. 500±511
# MCB UP Limited . ISSN 1367-3270
DOI 10.1108/13673270210450441

Customer knowledge is an... Show More

Please sign up to read full document.



German Playwright Bertolt Brecht's Use of Stylistic Features in Epic Theater Speaking Of Courage Test ZMohamed Risk assessment Essay Sexual harassment Essay Appeal Essay Enterprise resource planning Essay Ureter Essay Real estate appraisal Essay

Share this Document

Cancel Send

Join millions of other students and start your research

Become a StudyMode Member


Have a great research document you think will help inspire other StudyMode members?

Share your document

Upload Now

Get full access to more research and tools for only $0.33/day

Upgrade your Membership

GET PREMIUM @2017 studym.wressy.com Legal Site Map Advertise studym.wressy.com, Online Education, Hollywood, CA

More great study tools:

{"hostname":"studym.wressy.com","essaysImgCdnUrl":"\/\/images-study.netdna-ssl.com\/pi\/","useDefaultThumbs":true,"defaultThumbImgs":["\/\/stm-study.netdna-ssl.com\/stm\/images\/placeholders\/default_paper_1.png","\/\/stm-study.netdna-ssl.com\/stm\/images\/placeholders\/default_paper_2.png","\/\/stm-study.netdna-ssl.com\/stm\/images\/placeholders\/default_paper_3.png","\/\/stm-study.netdna-ssl.com\/stm\/images\/placeholders\/default_paper_4.png","\/\/stm-study.netdna-ssl.com\/stm\/images\/placeholders\/default_paper_5.png"],"thumb_default_size":"160x220","thumb_ac_size":"80x110","isPayOrJoin":false,"essayUpload":false,"site_id":1,"autoComplete":false,"isPremiumCountry":false,"userCountryCode":"RU","logPixelPath":"\/\/smhpix.com\/pixel.gif","tracking_url":"\/\/smhpix.com\/pixel.gif","cookies":{"unlimitedBanner":"off"},"essay":{"essayId":69845539,"categoryName":"Organizations","categoryParentId":"3","currentPage":1,"format":"html","pageMeta":{"text":{"startPage":1,"endPage":47,"pageRange":"1-47","totalPages":47},"html":{"startPage":1,"endPage":14,"pageRange":"1-14","totalPages":14}},"access":"premium","title":"Eight Questions For Customer Knowledge Management In E Business","additionalIds":[17,5,7,93],"additional":["Literature","Computer Science","Education","Education\/Greek System"],"loadedPages":{"html":[1,2,3,4,5,6,7,8,9,10,11,12,13,14],"text":[1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47]}},"user":null,"canonicalUrl":"http:\/\/studym.wressy.com\/essays\/Eight-Questions-For-Customer-Knowledge-Management-69845539.html","pagesPerLoad":50,"userType":"member_guest","ct":10,"ndocs":"1,500,000","pdocs":"6,000","cc":"10_PERCENT_1MO_AND_6MO","signUpUrl":"https:\/\/studym.wressy.com\/signup\/","joinUrl":"https:\/\/studym.wressy.com\/join","payPlanUrl":"\/checkout\/pay","upgradeUrl":"\/checkout\/upgrade","freeTrialUrl":"https:\/\/studym.wressy.com\/signup\/?redirectUrl=https%3A%2F%2Fstudym.wressy.com%2Fcheckout%2Fpay%2Ffree-trial\u0026bypassPaymentPage=1","showModal":"get-access","showModalUrl":"https:\/\/studym.wressy.com\/signup\/?redirectUrl=https%3A%2F%2Fstudym.wressy.com%2Fjoin","joinFreeUrl":"\/essays\/?newuser=1","siteId":1,"facebook":{"clientId":"306058689489023","version":"v2.9","language":"en_US"}} tracking img