The issue of Detention centres and whether or not there uses are necessary to protect our nation is a subject of great debate. This issue seems to fall into a moral grey area, as not having them would be morally wrong in that we would be letting anyone from anywhere into our country thus leaving unchecked entries of possible terrorists and other sorts of plausible threats. But having them still, at the same time, falls into this moral grey spot. The reason that these detention centres exist is because people that occupy Australia’s land without a visa are illegal immigrants and therefore subject to lawful inquiries, while these inquiries are made the person/people that are in question are transported to a detention centre technically out of Australia. They are ‘detained’ (supposedly for a short amount of time) until it is decided whether or not they are refugees and if so whether they shall enter Australia or a 3rd country can be found that will accept them. The use of detention is controversial because opponents argue it is wrong to imprison or restrict the movements of people who have committed no crime, and in many cases, people who have come to the UK to escape persecution. Those detained and their advocates have frequently complained about the conditions inside detention centres and the treatment of detainees by staff. With this taken into account, one must also remember that Detention Centres are a major process component for how our nation manages immigration. According to the Australian Government Department of Immigration and Citizenship; there are seven key values that a detention centre must run by, set by the minister of immigration and citizenship from 2008. These values being: 1.Mandatory detention is an essential component of strong border control. 2.To support the integrity of Australia's immigration program, three groups will be subject to mandatory detention: a.all unauthorised arrivals, for management of health, identity and security risks...
...indefinite mandatory detention of asylum seekers, and pursue a policy of Community Placement for those at stage two of the application process.
Stage two indefinite mandatory detention should be banned in Australia. Enormous financial resources are being used to detain a vulnerable group that make up only 0.3 per cent of all immigration intake. As a signatory to the Convention relating to the Status of Refugees, Australia has legal and humanitarian obligations to protect those fleeing persecution. The impact that indefinite mandatory detention has on the mental health of those seeking asylum is extremely harmful. A sensible alternative would be the use of Community Placements, allowing asylum seekers to live and function in the community whilst their application is being processed. This is more cost effective than detention, more humane and removes the harmful mental health effects of imprisonment.
Indefinite mandatory detention is the compulsory confinement of people, for unspecified periods of time, who are seeking refuge. Since 1992 Australia has had bipartisan support for laws that sanction the indefinite mandatory detention of asylum seekers in immigration centres within Australian territory and overseas. There are three procedural stages; an initial stage of detention, to determine the identity, health and security risk of those seeking...
“Freedom from Arbitrary Detention is a Fundamental Human Right”
WHAT IS DETENTION?
Detention is the process when a state, government or citizen lawfully holds a person by removing their freedom of liberty at that time. This can be due to (pending) criminal charges being raised against the individual as part of a prosecution or to protect a person or property. Being detained does not always result in being taken to a particular area (generally called a detentioncentre), either for interrogation, or as punishment for a crime (prison)
The term can also be used in reference to the holding of property, for the same reasons. The process of detainment may or may not have been preceded or followed with an arrest. The prisoners in Guantánamo Bay are for example referred to as "detainees".
Detainee is a term used by certain governments and their military to refer to individuals held in custody, such as those it does not classify and treat as either prisoners of war or suspects in criminal cases. It is used to refer to "any person captured or otherwise detained by an armed force." More generally, it is "someone held in custody."
Article 9 of the Universal Declaration of Human Rights states that, "No one shall be subjected to arbitrary arrest, detention or exile." In wars between nations, detainees are referenced in the Fourth Geneva Convention....
...Mandatory detention for asylum seekers in Australia
"Unlawful non-citizens" to be detained, regardless of circumstances, until they are granted a visa or leave the country. This policy was introduced in 1992 and has been maintained by successive governments.
Impact in metal heath-
Uncertainty about their future, lack of independence and loss of control over their lives, the monotony of life in detention, concern about family members still living in dangerous situations overseas, the impacts of past torture and trauma and witnessing the negative impacts of detention on other detainees all contribute to the deterioration of mental health and wellbeing.
Detainees may experience a range of mental health issues, including depression, anxiety, cognitive problems, difficulties regulating their emotions, consistently behaving in a way that is not characteristic or normal, sleep-wake cycle reversal, self harm and indefinite detention can lead to suicide.
Immigration detention facilities in Australia-
Immigration Detention Centers (IDCs), high-security facilities designed for a range of "unlawful non-citizens" including visa overstayers, people who have breached their visa conditions and asylum seekers who arrive without visas. There are currently seven IDCs operating in Australia, including six mainland facilities in Curtin, Darwin, Maribyrnong, Northam, Perth and Villawood, and one...
A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations and debt collection. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.
A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stacan be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
A contact centre, also known as customer interaction centre is a central point of any organization from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to...
...and counselling of the employees. All possible steps are being taken to avoid any unfortunate events.
The Indian call centre labour process is more of a self management issue rather than a global problem. It is vital to mention that India has been able to offer best means to make business process outsourcing a global opportunity. India has many advantages in spatial terms and it has the best infrastructure at the lowest possible expenditure. Indians remain to be loyal, warm and committed to the clients and employees alike.
The political-economic factors mentioned in the report are being observed and watched closely by the Indian government. Special cells and committees have been formed to make sure that all possible steps are taken to ease the entry and operation of global IT business. States are offering new sites, opening of special economic zones SEZ and software parks. All possible subsidies and priorities are given to foreign companies. Foreign exchange rules are eased up. Custom and excise has been reduced to fairly low levels for easy set up of infrastructure required for setting up call centres. Bank loans are provided at low rates of interest to such developments. To sum up there has been a lot of development in Indian IT scenario since this report has been worked upon.
What should have been noted here is that there are many cities where call centres have been set up, there is a vast diversification in nature of...
...Call centres case study: India
India has always been the most preferred outsourcing location, because call centers in India offers a wide variety of advantages that other countries do not offer. Today, having call centers in India has become the norm for several global companies. India has been able to effectively meet the growing international demand for call center outsourcing services by providing cost-effective services and customer-oriented call centers. Many international organizations are also setting up call centers in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services.
Why outsource to call centres in India?
1. Large and educated workforce
Call centres in India have a largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. India has the largest English-speaking population after the USA. India’s large and well-educated workforce has been one of India’s main advantages over other countries. India will continue to have a well-educated and large workforce, because India has an ever increasing number of college graduates and a large number of successful training industries. These factors ensure that India’s resources will keep increasing year after year.
India’s large manpower is willing to work for a lesser price. In a call centre operation, manpower typically accounts for 55 to 60 percent of...
...Global organizations have always preferred outsourcing call center services to India, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries. India has always been the most preferred outsourcing location, because call centres in India offers a wide variety of advantages that other countries do not offer. Today, having call centers in India has become the norm for several global companies. India has been able to effectively meet the growing international demand for call center outsourcing services by providing cost-effective services and customer-oriented call centers. Many international organizations are also setting up call centres in India, because India has a large qualified workforce and can also provide cost-effective call center outsourcing services. Outsource call center services to India and give your organization a competitive edge. The following are a list of reasons why outsourcing call center services to India makes business sense.
Why outsource to call centers in India?
1. Large and educated workforce
Call centers in India have a largest number of qualified, tech-savvy, IT literate, trained, skilled and experienced professionals. India has the largest English-speaking population after the USA. India’s large and well-educated workforce has been one of India’s main advantages over other countries. India will continue to have a well-educated and large workforce, because India has an ever increasing...
...how there challenges are increases in contrast of traditional call centers and how the different modals help them in this uncertain and ever changing situation of call centre in new era
The paper starts with introduction and then compromises on 6 sections
Includes Traditional call center operations management problems, demand modulation, technology-driven innovations, human resources issues that affect call centers, call center operations with sales and marketing objectives and at the end concluding remarks
starting with introduction the inbound call centers are increased in recent year due to decrease price of telecommunication and information technology .Every company is interested in providing the information and assessing the customers so they can not only gain new customers but also retain their older ones. The statistic of the world shows there is increase in call centers not in Europe but around the globe as well The quality of the service is typically viewed as a function of both how long the customer must wait to receive service and the value that the customer attributes to the information and service that is received.
The survey provide the broad perspective on both traditional and emerging call centre management
Call centre management: Traditional view
The traditional view on managing the call centre compromising some key point includes how many agents should be hire and at what time based on...