Case Study 4
1. What are the business goals of SFPUC? How is Knowledge management related to those goals? - The business goal of SFPUC was to capture the knowledge of its retiring employees of “baby boom” age in an efficient and cost effective manner, and then transfer the knowledge successfully to the next generation of employees that would be replacing them. Knowledge management is related to these goals because it was a centralized electronic knowledge base which graphically showed the steps of each task and used videos to gather information and show work being done. This transferred the knowledge of the retiring employees to the new generation in a cost efficient and effective manner. With this the new generation were confident enough to perform their tasks. They basically stored the knowledge of the retiring employees in this and transferred it to the new employees by steps and videos. 2. What were some of the challenges faced by SFPUC? What management, organization, and technology factors were responsible for those challenges? - The challenges faced by SFPUC was to successfully capture, managing, and maintaining reliability and accountability in spite of a large influx of new employees. 3. Describe how implementing EPC improved knowledge management and operational effectiveness at SFPUC. - By implementing EPC it improved the knowledge management and operational effectiveness by creating work order flow for all task performed, defining the role of the employee and responsibility for each task. This help the new generation employees get a better knowledge of how to perform their task and they learned it much quicker, also it help reduce the time duration of doing the work which helped with the budget and workload concerns allowing the organization to focus on extra resource training and human resources. 4. How effective was EPC as a solution for SPFUC?
- The EPC helped SFPUC take its baby boomers’ data and knowledge and turn them into usable and...
Module 4Case Assignment
Principles of Management
Dr. Rhonda Hatfield
26 February 2014
Module 4Case: The Management Function of Directing
CaseStudy Assignment Expectations:
After reading the article, please respond to the following questions.
1) Briefly summarize the article.
2) Define and discuss the directing function of management.
3) Based upon the information in the article, what are some examples of how you would use this management function? Compare that to some actual examples from the article. How do they differ?
4) What might be the result of this re-engineering initiative if the directing isn't managed well? Conversely, what are the potential outcomes if it is?
Briefly summarize the article.
The article “Business process re-engineering in healthcare management: a casestudy”, was very informative and in some aspects argumentative. It explains how they were attempting to implement certain changes to hospitals and clinics. These changes will ultimately benefit the patient/customer, as well as, the hospital itself as a business. The primary challenge was that Doctors, Nurses, and administrators were reluctant to changes in their workplace. That is where the argument of Hospital vs. Business comes in. The administrators see the Hospital as a place of...
CaseStudies in Middle Adulthood
By Gail Hall
Professor Deborah White
September 16, 2014
As a part of the human service professional reviewing casestudies will be an important part of the job. Not only should we keep notes on every client but we could use them as a reference for future clients. The casestudies could become useful if past and future clients have similar cases. In this casestudy we will examine family, social, and intimate relationships. Identify any role changes that may have occurred, and immediate and future effects of healthy and unhealthy habits demonstrated in this casestudy.
My casestudy is on Jackson the 25-year-old, unemployed, single adult male, with a substance and alcohol abuse problem. After graduating high school Jackson started attending college the following fall to earn a degree in chemistry. In the course of his freshman year Jackson suffered a major head injury in a car accident. As a result he sustained loss of his cognitive and analytical functioning skills, due to damage to his Cerebrum. Jackson begin drinking alcohol and abusing the painkillers giving to him by Doctors following the accident. As a result Jackson is now using prescription painkillers and mixing with alcohol to relieve...
...business groups-wireless, fixed line, and information and communications technology-PLDT offers the largest and most diversified range of telecommunications services across The Philippines’ most extensive fibber optic backbone and wireless, fixed line and satellite networks. PLDT is listed on the Philippines Stock Exchange (PSE: TEL) and its American Depositary Shares are listed on the New York Stock Exchange (NYSE:PHI) and the Pacific Exchange. PLDT has one of the largest market capitalizations among the Philippine listed companies. The fixed line business provides local calls, national and international long distance services, which operates around 2.1 million access lines. The wireless...Food Procurement
INTRODUCTION Background of the Study Mang Inasal Chicken BBQ is the Philippine's fastest growing barbeque fast food chain, serving chicken, pork barbeque and other Filipino favorites, was first established on December 12, 2003 in Iloilo City. Currently, there were 445 branches nationwide and...
Premium3653 Words12 Pages
How can Mang Inasal sustain its success? Your column on Mang Inasal?s success secret is still the continuing topic of our group?s conversations. We?re a foursome of Asian Institute of Management (AIM) Master in Entrepreneurship (ME) graduates and you taught our batch. There?s one question raised...
Premium1094 Words3 Pages
Apart from the usual food presentations of multinational food company copycats, Mang...
A DAY IN THE LIFE
1. How effectively do you think Rachel spent her day?
2. What does the case tell you ask what it is like to be a project manager?
Project is a complex, non-routine, one time effort that is limited by time, budget, resources and performance specifications and it’s implemented to meet the customer requirements:
This case shows a daily working life of Rachel, the project manager of large information systems project; the case mainly discussed the way a project manager allocates her time to spent one day in her life. A day in the life also shows a glimpse of what it is like to be a project manager. It also underscores that being a project manager is more social than technical and that project manager spend the majority of their time interacting with various people who impact on a project.
The effectiveness of Rachel spent her day project is complex, non-routine, one time effort limited by time,budget,resources and performance specifications designed to meet customer needs. Considering the casestudy, Rachel allocates her time significantly on activities not done respectively before that in my point of view can be applied as project activities.
Activities such as going over project reports and preparing for the weekly status meeting, going over problems with her boss, participating in a conference call and responding to the issues...
April 16, 2012
Title of Paper
Carl Robins, began working for ABC, Incorporated, about six months ago as a campus recruiter. This is considered a tough job, which involves many responsible. Carl had only been with the company for six months, but expressed he was ready to begin recruiting people. In early April, Carl recruited his first fifteen people. Those people would be working for Monica Carroll who was the Operations Supervisor. Monica informed Carl that she would need them to be done with orientation and working by July, first. Carl planed for all fifteen people to begin orientation on June fifteenth, this would give Carl fifteen days to finish up everything that was not complete. This casestudy will discuss what Carl Robins was responsible for, it will examine the key problems, and analysis what caused these problems, and provide different possible solutions to the problems.
The facts in this casestudy, some of which have already been discussed previously are as followed: Carl had only been working for ABC, Incorporated, for six months before making the decision that he was ready to take on all the responsibilities of a recruiter. Carl recruited his first fifteen new hire employees in early April, and informed all fifteen people that orientation was scheduled for June fifteenth. Carl...
...1. CASE STUDY:NATIONAL INSTITUTE OF FASHION TECHNOLOGY, NEW DELHI
3. american resource centre
4. Architectural Photography
5. Bamboo Connections & constructions
7. casestudy city walk
8. CHANDIGARH COLLEGE OF ARCHITECTURE
9. CII_Sohrabji_bussiness centre Hyderabad
10. city centre rohini
11. civic centre delhi
12. SRI AUROBINDO COLLEGE OF COMMERCE AND MANAGEMENT LUDHIANA
13. district court
14. Gumangan, Nars bamboo architecture
15. INDIAN HISTORY & CULTURE TITTLE :- HAUZ KHAS
18. India Art Fair 2012
19. kala acadmy goa
20. Lakmé Fashion Week
21. low cost housing
22. Low Cost Sustainable Housing Prototype
23. Master pieces of indian heritage
24. National Institute of Design gandhi nagar
25. NEHRU PLACE
26. nift delhi
27. Old Age Homes and Retirement Township in India
28. synopsis AYURVEDIC HEALTH RESORT
30. Tata Institute of Social Sciences, Hyderabad
31. The Case of Kumarakom in Kerala
32. The Central Academy of Drama
33. The Life in Orphanage - A Study of Foley Artist In Sound Design
34. Triveni kala sangam delhi-
35. TRUMP HOTEL
36. Urban Design bikaji kama
37. vidhan shabha
38. national craft musem
39. nehru science Museum Mumbai
41. Oceanarium At Goa (India)
42. CAMPUS PLANNING
43. Delhi Crafts Museum
44. stadium on hills
The Carter Cleaning Company
Job Analysis Continuing Case:
The carter cleaning company: The job description
1. What should be the format and final form of the store manager’s job description?
Answer: The format noted in figure 4-6 could be a reasonable format to use. Students may recommend
that Jen should include a “standards of performance” section in the job description. This lists the
standards the employee is expected to achieve under each of the job description’s main duties and
responsibilities, and would address the problem of employees not understanding company policies,
procedures, and expectations. In addition, students may recommend that Jennifer instead take a
competency-based approach which describes the job in terms of the measurable, observable, behavioral
competencies that an employee doing that job must exhibit. Because competency analysis focuses more
on “how” the worker meets the job’s objectives or actually accomplishes the work, it is more worker
2. Was it practical to specify standards and procedures in the body of the job description, or
should these be kept separately?
Answer: They do not need to be kept separately, and in fact both Jen and the employees would be
better served by incorporating standards and procedures into the body of the description. The exception
to this would be if the standards and procedures are so...