TRANSFORMATION OR TRAIN WRECK
LINUS CHOW, WFMC PUBLIC SECTOR AND PETER BOSTROM, BEA SYSTEMS, USA
WHAT ARE BPM, SOA AND WEB 2.0?
• Strategy for managing and improving the performance of the business through continous optimization of business processes in a closed‐loop cycle of modeling, execution and measurement.
• Architectural approach that enables the creation of loosely‐coupled, interoperable business services that can be easily shared within and between enterprises.
• Tim O’Reilly defines it as “the business revolution in the computer industry caused by the move to the Internet as platform, and an attempt to understand the rules for success on that new platform”
BPM AND SOA
Organizes IT Infrastructure
Demand for insight
Demand for encapsulation
Driven directly by business/agency goals
Driven by business goals
Don’t require SOA bus SOA simplifies BPM
Layer of control and governance for IT
WEB 2.0 Technologies are just
beginning to be adopted
• Process Excellence
• Social and
• End User Flexible
• Ad‐hoc and
The intersection provides many
challenges. Firstly, different stakeholders
Secondly, the primary value propositions
of these technologies require political,
cultural as well as technological
CASE STUDY # 1 OVERCOMING ORGANIZATIONAL
CHALLENGES (ROB JETT PMP, CIO OF RED BUFFALO)
• “To provide solutions you must understand the business as if it was your won before you can make a difference”
• The change is usually driven by a goal adjustment at highest level based on a need to adapt to a new situation.
SAME SITUATION DIFFERENT DAY
Three different audiences
Ways to work more efficiently
• End users: the people who
use the IS every day, which
is also the most challenged
Technology (EIT): also includes
R&D and engineering, bridges the
gap between End Users and CXO
CXO group: drives the cultural
and has the responsibility for the
business at same time. They have
to first create a vision that can be
shared throughout the
organization. Strategic planning
along with shared vision.
Strategies, policies and plans
New technically‐related risks
Stove‐pipe or one‐off solutions
• Common challenges: communications during times of change, should include clear rules and responsibilities, short and long term goals.
BPM TO THE RESCUE
• Steps required to realign transformational
• Models and processes should allow for a
robust to‐be process, requirements from
existing service inventory, needs to invest
in new capabilities
Basis of SOA
Current service inventory
• Requirements can be derived from models,
having more clear priorities in the
weighting of importance, enabling to
visualize ROI areas and places to apply
Identify services inventory
CASE STUDY #2 DECISION DRIVEN SOA‐ENABLED
LOGISTICS (KEVIN M. BROWN AND ERIC YUAN)
A military‐based case consisting of the troubles found in the equipment status report, such report is often cumbersome, due to the fact that most of the information available (despite that very powerful computer systems and massive databases are made available) is often outdated by days or even weeks furthermore, commanders have to rely on assessing such information in such an old‐fashioned way as phone calls, e‐mails and even manually work.
Integrate the disparate data sources and incorporate them with the proven ...
...WEB2.0Web2.0 describes a set of next-generation Internet technologies. These protocols and tools make it easier to create online applications that behave dynamically, much like traditional PC-based software. They're also highly social, encouraging users to manipulate and interact with content in new ways. Web2.0 pushes computing power off the desktop and onto the Internet, which means less time and money spent on PC software administration. As a general rule, Web2.0 tools are also less expensive than traditional software — and many are even free. Because they're Web-based, all you need to get started is an up-to-date browser.
Why does It Matters Now
In 1984, Sun Microsystems co-founder John Gage coined the phrase "the network is the computer" to describe his vision for the future of information technology. This was a bold statement at the time, because it anticipated a future in which data networks would be powerful enough to supplant mainframes and desktop PCs as a primary IT resource.
Fast-forward to the present: Though it's taken more than two decades for the prediction to come true, Web2.0 is at last turning the network into a vibrant computing platform. Today's Web-based applications are fast and dynamic, and they behave much like software applications installed on desktop computers. For...
With the developing of Web2.0, more and more investors tried to focus on the usage of Internet. Unlike the traditional software, more kinds of operations can be executed based on Internet, such as Open Source Software (OSS), Cloud Computing, Software as a service (SaaS) and Virtualization. SaaS is a new type of software applied mode which grows up in the 21th century. It has the similar meaning with the terms ASP (application service provider) or HSV (hosted software vendor). Consumers can access and use the software through Internet, usually by simply starting up a Web browser. Clients rent but not own the software what they demanded from the software vendors for the certain quantity and period without management, maintain and limitation of hardware as the conventional software.
This new type of software brings some fresh air to the business, especially for these SMEs. Their advantages, such as better economics, mobility, collaboration, and convenience, would provide great opportunities to the small business, which means that they don’t need to cost a lot on servers, software, upgrades, and maintaining and managing all the fixes. According to the Gartner industry report, employing CRM through a SaaS model could create cost saving between 25 to 40 percent from reduced application expenses and integration, and from the feedback of the earlier users, data could be more secure on the...
...the use of World Wide Web technology and web design that aims to enhance creativity, secure information sharing, collaboration and functionality of the web. Web2.0 concepts have led to the development and evolution of web-based communities and its hosted services, such as social-networking sites, video sharing sites, wikis, blogs, and folksonomies. The term became notable after the first O'Reilly MediaWeb2.0 conference in 2004. Although the term suggests a new version of the World Wide Web, it does not refer to an update to any technical specifications, but to changes in the ways software developers and end-users utilize the Web. According to Tim O'Reilly:
“ Web2.0 is the business revolution in computer industry caused by the move to the Internet as platform, and an attempt to understand the rules for success on that new platform. ”
Tim Berners-Lee, inventor of the World Wide Web, has questioned whether one can use the term in any meaningful way, since many of the technology components of Web2.0 have existed since the early days of the Web.
Web2.0, through its numerous definitions, encapsulates the idea of the proliferation of interconnectivity and interactivity of web-delivered...
...Web2.0: The future of the internet
Department of Business Informatics, SEE University, Tetovo-MACEDONIA
Our research topic is about the evolutionary change on the network, the development of the Web2.0.The text beneath is about some main features of the web2.0 from where it derived and its development, and the key differences between Web 1.0 and Web2.0.
Web2.0 is the term given to describe a second generation of the World Wide Web that is focused on the ability for people to collaborate and share information online. Web2.0 basically refers to the transition from static HTML Web pages to a more dynamic Web that is more organized and is based onserving Web applications to users. Other improved functionality of Web2.0 includes open communication with an emphasis on Web-based communities of users, and more open sharing of information. Over time Web2.0 has been used more as a marketing term than a computer-science-based term. Blogs, wikis, and Web services are all seen as components of Web2.0 .
There are a number of Web-based services and applications that demonstrate the foundations...
...2011 paper: Section B: Question 5 (Characteristics of web2.0 and example of technology)
Web2.0Web2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them. (Tim O'Reilly, founder of the web2.0 conference) There are a number of characteristics which help define what is exactly a web2.0 technology, and that any product claiming to be a web2.0 one, must have.
Web2.0 describes both describes the actions of companies and software. We can therefore look at Web2.0’s defining characteristics as “conceptual” and “technical”. The conceptual characteristics describe a company’s approach or way of thinking about their product, and technical characteristics describe the shared programming architecture principles of the product itself.
Service the Long Tail: The Long Tail, as noun, was coined by Chris Anderson, in a 2004 wired magazine article. Technically, the Long Tail is a type of “power curve” describing a statistical distribution characterized by a dense clustering of a population...
...Comparison-Contrast Essay – Web2.0
S. M. BLAMO, II
University of Maryland University College
September 22, 2013
The Internet, a medium in a constant state of evolution, is in no doubt a highly
dependable information sharing and learning tool. What has become questionable though
is the veracity of the descriptive word „dependable” considering to what extent the
information and more specifically, the quality of information shared, enriches its users.
The transformation of the internet platform the web to web2.0 with its connectivity and
interactivity features has opened new doors for further debates on the usefulness of its
contribution to societal and cultural shifts within America. The opposing views of the
benefit of this democratization process and the buzz surrounding interactivity and social
networking are examined in this essay and mainly considers the views of Andrew Keen,
an Internet Entrepreneur and writer on Technology and Culture and those of Jaron Lanier,
a Computer Scientist, Composer, Visual Artist and Author. What has become obvious is
that the liberalization and democratization of the internet process. It is dynamic and will
continue to evolve and affect changes to the political, economic, cultural and social
landscape of America and to a great extent, the rest of the developing world. The merit
to the skepticism voiced by both contributors in their separate...
...set the stage for tomorrow’s business model.
Chapter 11 Managing With Web2.0 (p.423)
How do Web2.0 tools help companies manage knowledge, coordinate work, and enhance decision making?
Web2.0 has been referred to as the “beginning of a new era in technology” (techsoup.org, 2009). Web2.0 helps publish and disseminate information. For that fact alone businesses are able to use it for many facets of their every day operations. Web2.0 has various blogging tools that can accommodate just about every business platform. Besides the blogging abilities, Web2.0 has what is referred to as RSS feeds. These feeds are a very inexpensive way for businesses to get information and announcements out, sort of like a newsletter but better. This bridges the gaps of communication and keeps every one up to date. Web2.0 also has the capabilities to effectively tag. Tagging can be described as a labeling system virtually organizing various types of information photos and internet pages and links. Perhaps the lastly and most popular aspect of Web2.0 is the social networking. Many businesses have not only expanded to the next county or state, many are global. Thru social networking, which usually is free, businesses have an inexpensive way to maintain...
Abstract Traditionally, consumers used the Internet to simply expend content: they
read it, they watched it, and they used it to buy products and services. Increasingly,
however, consumers are utilizing platforms–—such as content sharing sites, blogs,
social networking, and wikis–—to create, modify, share, and discuss Internet content.
This represents the social media phenomenon, which can now signiﬁcantly impact a
ﬁrm’s reputation, sales, and even survival. Yet, many executives eschew or ignore this
form of media because they don’t understand what it is, the various forms it can take,
and how to engage with it and learn. In response, we present a framework that deﬁnes
social media by using seven functional building blocks: identity, conversations,
sharing, presence, relationships, reputation, and groups. As different social media
activities are deﬁned by the extent to which they focus on some or all of these blocks,
we explain the implications that each block can have for how ﬁrms should engage with
social media. To conclude, we present a number of recommendations regarding how
ﬁrms should develop strategies for monitoring, understanding, and responding to
different social media activities.
# 2011 Kelley School of Business, Indiana University. All rights reserved.
1. Welcome to the jungle: The social