1. What are the key elements of MindTree’s approach to knowledge management? How effective are they? Create and support communities of practice. That means to gather groups of people who shared a common interest or concern and wanted to learn how to do it better. It made the organizations can best stimulate knowledge flows, and made the communication about sharing knowledge more efficient. Encourage employees to self-organization and collaborate through communities of practice. In that sense, people were not motivated by the creative process and their interactions with peers. KM is as much about culture and social networks as it is about technology. With this view, KM was no more reduced to content management to become a dull repository. It became a dynamic system that people can share and learn knowledge positively. The people function included KM as an organizational competency. The performance management gave people freedom for getting involved in organization-building activities. And the company sought to create a comprehensive knowledge ecosystem inspired by Ikujro Nonaka’s concept of ba. It made employees pay more attention to participate in KM, and promoted the important role of KM in company. The CKO of MindTree was well qualified in his position. Datta has the necessary talent and the madness to make KM his life’s calling. He also has the suitable personality to be competent for this job. He has a viewpoint on KM and a vision of how it could evolve. A qualified leader made KM develop more well and maintain innovation ability. KM system. MindTree built up systems to assist the development of KM, and continuously update. The technological systems expand the participation in KM. 2. How does MindTree create, develop, and sustain communities of practice? What role do they play at the company? Communities of practice was create to made the organizations can best stimulate knowledge flows. Then, with the accumulated experience, the community maturity model...
...KM Practice at MindtreeMindtree visit: 10th September 2007
Presentation by Raj Datta
Mindtree he said believes in a holistic KM Approach.
It is important to cover the entire life cycle of knowledge when we think of any Knowledge management initiative in an organization. And to do so we need to recognize the spiral nature of the knowledge and the interdependencies.
The 2 types of KM approaches are
Control:the organization monitors the KM database and the quality of content generated.
Community:The communities of knowledge automatically filter out junk using peer reviews which is a more transparent process.
Mindtree approach to build a KM solution
• He said that people are naturally motivated to share.
• KM is an emergent phenomenon
• Knowledge is not produced like manufacture goods
• If control is softer there will be more self organization and collaboration
• Environment and culture play in important role in KM
• A high focus on the needs of the Knowledge worker is essential
• Change is enabled, not forced.
KM goal at Mindtree : To establish systems, Process and Culture that helps to continuously build their intellectual capital.
Intellectual capital can be found in 3 forms
• Knowledge of the people/individuals of the organization.
• Knowledge contained in the organizational structures, processes, social networks.