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Management Research in the Hospitality

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Text Preview UNLV Theses/Dissertations/Professional Papers/Capstones

12-1-2010

Management research in the hospitality and
tourism industry
Xu Cheng
University of Nevada, Las Vegas

Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Business Administration, Management, and Operations Commons, Hospitality Administration and Management Commons, and the Recreation, Parks and Tourism Administration Commons

Repository Citation
Cheng, Xu, "Management research in the hospitality and tourism industry" (2010). UNLV Theses/Dissertations/Professional Papers/ Capstones. Paper 762.

This Thesis is brought to you for free and open access by Digital [email protected] It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital [email protected] For more information, please contact [email protected]

A SYSTEMATIC REVIEW OF KNOWLEDGE MANAGEMENT RESEARCH IN THE HOSPITALITY AND TOURISM INDUSTRY

by

Xu Cheng

Bachelor of Art
Guangdong University of Business Studies
2008

A thesis submitted in partial fulfillment
of the requirements for the

Master of Science in Hotel Administration
William F. Harrah College of Hotel Administration

Graduate College
University of Nevada, Las Vegas
December 2010

Copyright by Xu Cheng 2011
All Rights Reserved

THE GRADUATE COLLEGE
We recommend the thesis prepared under our supervision by

Xu Cheng
entitled

A Systematic Review of Knowledge Management Research in the
Hospitality and Tourism Industry
be accepted in partial fulfillment of the requirements for the degree of

Master of Science in Hotel Administration
William F. Harrah College of Hotel Administration

Mehmet Erdem, Committee Chair
Billy Bai, Committee Member
Pearl Brewer, Committee Member
Marcus Rothenberger, Graduate Faculty Representative

Ronald Smith, Ph. D., Vice President for Research and Graduate Studies and Dean of the Graduate College

December 2010

ii

ABSTRACT
A Systematic Review of Knowledge Management Research in
the Hospitality and Tourism Industry
by
Xu Cheng
Dr. Mehmet Erdem, Examination Committee Chair
Assistant Professor of Hotel Management
University of Nevada, Las Vegas
The purpose of this study is to identify the current research trends and clarify the changing direction of scholarly studies on knowledge management. The context of this study is hospitality and tourism research with a focus on research publications between 2006 and 2010. Published scholarly studies within this period are examined through content analysis, using such keywords as knowledge management, organizational learning, hospitality, tourism, tourist destinations, travel industry, hotels, lodging, motels, hotel industry, gaming, casino hotel and convention to search scholarly research journals. All contributions found are then screened for a hospitality and tourism theme and KM as the main research topic. The search reveals 62 qualified scholarly research articles in total. Conceptual studies are limited, with empirical studies representing a majority of the published knowledge management research with a hospitality and tourism theme. Researchers mostly discuss knowledge management approach in improving information technology, marketing and strategic planning in order to gain competitive advantage. Overall, knowledge management research is still limited. This study, the most comprehensive content analysis conducted to date, provides students and academics with insights into past research and ideas for future research, helping to develop a reliable knowledge base from which practitioners may inform action and make future plans.

iii

ACKNOWLEDGEMENTS
I would like to sincerely thank my committee chair, Dr. Mehmet Erdem, who has supported me throughout my thesis with his patience and immense knowledge. I would not be able to finish this thesis without his... Show More

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