Tata Consultancy Services (India) – Case study
Name: Ayesh Perera
Student id: s0223566
Assessment: Assessment 2_Case Study-Essay
Course: Case study Knowledge Management Foundations
Course no: COIT13233
Lecturer: Santoso Wibowo
Due date: Week 10 Thursday (09-May-2013)
The purpose of this essay is to answer the questions from the "Tata Consultancy Services (India)" case study on pages 253-255 of Jashapara (2011)
The discussion includes advice regarding a strategic alliance with Cisco. Two of the key elements of this case study which are discussed are describing the current weaknesses in Tata Consultancy Services with an approach to knowledge management and the improvements that are made to eliminate these weaknesses.
In the discussion, strategic alliance is explained by definition and examples are provided as well to justify. The advice to knowledge management issues has been discussed. The planning and concepts are communicated and a detailed answer is written to discuss facts with the use of external sources and these have been referenced.
Towards the end after all the points been considered, improvements with the linking to knowledge management have been advised.
Strategic alliances with Cisco4
Current weaknesses in TATA services5
Improvement on the weaknesses6
Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. Tata Consultancy Services is a leading global IT services, business solutions, and outsourcing company with offices in 35 countries and growing at over 30 percent in revenue terms for the last couple of years. One key challenge arising out of the rapid growth in people intensive business such as TCS has been ever-increasing demands on the IT infrastructure. (tcs.com)
Cisco Systems is a large corporation that produces computer networking products and services. The Linksys brand of consumer networking products is also an owned subsidiary of Cisco Systems. (http://compnetworking.about.com) Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://cisco.com. It was decided by TCS that to expand their allegiances, they were to make a strategic alliance with Cisco without harming the long-term and short-term goals of each company. The aim of this essay is to provide a practical approach with clear guidance for TCS and decision makers in TCS. It shows how KM can enable an organization to respond effectively to the changing business background and achieve its strategic goals.
The TCS-Cisco partnership has been active since 2003. This partnership focuses on go-to-market activities for a range of Cisco technologies, including the next generation datacenters (Cisco Unified Computing Systems), advanced networking, security and collaboration. It also focuses on developing replicable go-to-market business solutions leveraging cutting-edge Cisco technologies like UCS, and TCS strengths in IT application services, IT infrastructure services and domain expertise in key industry verticals. (http://tcs.com)
Includes discussion of advice regarding a strategic alliance with Cisco Discussion includes explanation of strategic alliance and points are raised in relation to knowledge management. Continues to talk about the current weaknesses in Tata Consultancy Services approach to knowledge management. This section is helped by many examples from external resources. Finally solutions on how these weaknesses can be improved are been mentioned. Furthermore this section is supported by many examples and the examples have been referenced.
...Organizational learning is a set of processes by which organizations improve their performance. Performance processes consist of one or more goals, outcome measures, constituent steps, and relevant people, artifacts, and knowledge. Learning processes furthermore require that the organization anticipates and attends to feedback, creates knowledge from that feedback, and takes action based on that knowledge. Relationships among people can be modeled as social networks in which network nodes represent people and network arcs represent relationships (e.g., friendship, advice, supervisor-subordinate relations) that change over time. Social networks also form a resource for collaborative knowledgemanagement: the creation, exchange, and transformation of knowledge. Information technology offers several possibilities for making social networks and collaborative knowledgemanagement more visible, inspectable, and systematic, which may aid the process of organizational learning.
Knowledgemanagement and organizational learning are related. The management of knowledge includes creation and sharing of knowledge, which is a constituent of learning. However, learning also involves the decision to change future action, which is typically considered a outcome of knowledge...
...Shell & KnowledgeManagement
Background of Shell
Royal Dutch Shell plc, the world-wide group of petrochemical companies, was created in 1907. Shell has operations in over 90 countries which include America, United Kingdom, Australia, and Ireland and so on. Also, it is the largest energy company in the world. Shell group not only operate oil and gas product sale but also conduct petrochemical industry such as exploration, refining, distribution, power generation and trading and so forth. Moreover, Shell Oil Company has developed its ability in renewable energy activities. One of its largest businesses is the subsidiary in America.
People may curious about that how Shell can be so successful. Shell’s success is not fortuitous; it has the mark to follow. Actually, shell was the first company which used an electronic computer to help its management system in the Netherlands. Thus it can be seen Shell always knows how important innovation and reformation are. In the competitive global economy age, Shell still makes a good use of KM strategies to keep its advantage in the competitive market. Specifically, Shell relies on its global network, communities of practice.
The first KM step in Shell focused on linking existing initiatives. They called Shell EP Global Network which collects the large technical and businesses communities of practice using Sitescape software. Current the Global Network contains over 15,000 members and the...
Pediatric Pain Management
Pediatric Pain Management
Pain is a subjective phenomenon. Young children are often not able to properly express their levels of pain, which has become a growing problem for pediatric units across the nation. Pain management is an obstacle nurses come face to face with on a daily basis. Managing pain of patients who have the ability to verbalize what they are feeling can be easier to treat then those who cannot. Providing effective pain management for children is widely recognized as a complicated and challenging aspect of nursing. In their study, Relationship Between Knowledge, Attitudes, and Self-Efficacy of Nurses In the Management of Pediatric Pain, Stanley and Pollard (2013) have attempted to discover the missing link between knowledge, self-efficacy, and the pediatric nurses ability to properly manage a child’s discomfort. Children’s pain is a subjective experience that has sensory, emotional, cognitive, and behavioral components that are interconnected with environmental, developmental, sociocultural, and contextual factors and are often considered inadequately evaluated and undertreated (Stanley & Pollard, 2013). The purpose of this study was to examine the level of knowledge of pediatric pain management, the attitudes of nurses, and the level of self-efficacy of a group of...
...Assignment on "The Four Pillars of The Knowledge Economy "
The World Bank’s Knowledge Assessment Methodology (KAM: worldbank.org/kam) is an online interactive tool that produces the Knowledge Economy Index (KEI)–an aggregate index representing a country’s or region’s overall preparedness to compete in the Knowledge Economy (KE). The KEI is based on a simple average of four sub-indexes, which represent the four pillars of theknowledge economy:
Economic Incentive and Institutional Regime (EIR)
Innovation and Technological Adoption
Education and Training
Information and Communications Technologies (ICT) Infrastructure
The Economic Incentive and Institutional Regime (EIR) comprises incentives that promote the efficient use of existing and new knowledge and the flourishing of entrepreneurship. Under EIR, three indicators are taken into consideration
Tariff & Nontariff Barriers
Rule of Law
An efficient Innovation System made up of firms, research centers, universities, think tanks, consultants, and other organizations can tap into the growing stock of global knowledge, adapt it to local needs, and create new technological solutions. Three indicators are taken into consideration for Innovative Index, they are
Royalty payments &Receipts
Education and Training- An educated and appropriately trained...
...BACKGROUND OF MIS (Management information system)
Before the concept of management information systems was created, computer scientists were just programmers creating applications for science and math calculations. As computer usage evolved in fields of business and data management, software applications were needed to process nonscientific data. A field of study would be needed to bridge the gap between computer programmers and the business world to create information-based applications for business and networks.
With the advent of computer programs for business applications, it became apparent that the communication gap that existed between computer programmers and business people had to be solved. Business people wanted programmers to come up with the ultimate solution for their problems and programmers had a hard time explaining to management what was possible and what was not, technically, possible.
The solution was to design a course of study which merged information technology, business and computer programming. This field was called, Management Information Systems (MIS). The idea was to create a workforce who could bridge the communication and technical gaps between management and computer programmers.
The first courses were taught in as business courses in select colleges in America. The courses started off as electives in the area of business. As the 1970s closed, colleges...
...The Data/Information/Knowledge/Wisdom Continuum
The Data/Information/Knowledge/Wisdom Continuum
Data, information, and knowledge are words used to assign meaning to our complex nursing work. In the field of information technology, these words are used to give meaning and direct the flow of organizational knowledge (Thompson & Warren, 2009).
The concept of the data-information-knowledge-wisdom (DIKW) continuum is the transformation of data into wisdom through cognitive processes, which are supportive of the nursing practice. Schleyer and Beaudry (2009) discussed how nurses in this growing specialty are accountable to provide the best evidence-based care advice possible, transform the data collected to information, and apply that knowledge with wisdom to address the patient’s unique needs. The purpose of this paper is to display the progression through the four steps of the data, information, knowledge, wisdom continuum that occurs through research information to answer a clinical question pertinent to nursing in an acute care setting.
Electronic Medication Administration in Acute Care Setting
Implementation of the electronic health record, computerized physicians order entry and decision support systems within the health care industry have attributed to a decrease in documentation and transcription errors, while making measurable improvements in our nation’s...
...be attractive to children, retain interest; stimulate and develop senses, motor abilities, imagination, creativity and intelligence
* Children and the development of children are of great importance to the Lego mission
* The companies status as a family owned business – they have established a trusted brand which consumers associate with family and children’s toys
* Long term strategies are unaffected by maximizing shareholder value, which allows LEGO to maintain it’s identity and values
* Therefore, the overall identity of LEGO can be viewed as made of 3 basic elements: the product, the brand itself and the mission
* LEGO also benefitted from family owned status, deemphasizing Danish origins, and instead localizing management
2. What was LEGO’s approach to internationalization?
How did U.K. LEGO (LEGO Media Int’l) adapt to/adapt the
corporate LEGO identity?
* The need to grow internationally arose as a result of the identification of educational software as a growing and lucrative market which LEGO wished to enter
* The wholly owned subsidiary planned for London was a departure from the LEGO mantra as this subsidiary was allowed responsibility for global production and marketing of the LEGO product
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...Care School Management System—School Management System
TABLE OF CONTENTS
I. EXECUTIVE SUMMARY 2
II. DEFINITION SCHOOL MANAGEMENT SYSTEM 2
III. BACKGROUND OF KINDER CARE ACADEMY 3
IV. DISCUSSION OF CURRENT MANAGEMENT ISSUES 4
V. PROPOSED SOLUTION 5
VI. RECOMMENDATIONS FOR THE EXECUTIVE COMMITTEE 8
VII. REFERENCES 10
I. EXECUTIVE SUMMARY
This research paper examines the early child care schoolmanagement system and the advantages of using online technology. Also this paper illustrates Kinder Care Academy's implementation of School Management System to improve management from admissions to scheduling to attendance, student billing, student and family information, parents website，security management and so on. This paper discusses how SMS incorporates its features, integrated into a single database to provide instantaneous data sharing school-wide via the web, automating school administration, classroom management, and communication with the home.
II. DEFINITION SCHOOL MANAGEMENT SYSTEM
• Database technology cuts through many of the problems of traditional file organization. A more rigorous definition of a database is a collection of data organized to serve many applications efficiently by centralizing the data and controlling redundant data. (Kenneth C. Laudon., & Jane P. Laudon. 2010, p....