Knowledge Management Essay - 2206 Words

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Knowledge Management

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Text Preview Tata Consultancy Services (India) – Case study

Name: Ayesh Perera
Student id: s0223566
Assessment: Assessment 2_Case Study-Essay
Course: Case study Knowledge Management Foundations
Course no: COIT13233
Lecturer: Santoso Wibowo
Due date: Week 10 Thursday (09-May-2013)
Abstract

The purpose of this essay is to answer the questions from the "Tata Consultancy Services (India)" case study on pages 253-255 of Jashapara (2011)

The discussion includes advice regarding a strategic alliance with Cisco. Two of the key elements of this case study which are discussed are describing the current weaknesses in Tata Consultancy Services with an approach to knowledge management and the improvements that are made to eliminate these weaknesses.

In the discussion, strategic alliance is explained by definition and examples are provided as well to justify. The advice to knowledge management issues has been discussed. The planning and concepts are communicated and a detailed answer is written to discuss facts with the use of external sources and these have been referenced. 

Towards the end after all the points been considered, improvements with the linking to knowledge management have been advised.

Contents
Introduction3
Background3
Objectives3
Scope4
Strategic alliances with Cisco4
Current weaknesses in TATA services5
Improvement on the weaknesses6
Conclusion8
References9

Introduction
Background
Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. Tata Consultancy Services is a leading global IT services, business solutions, and outsourcing company with offices in 35 countries and growing at over 30 percent in revenue terms for the last couple of years. One key challenge arising out of the rapid growth in people intensive business such as TCS has been ever-increasing demands on the IT infrastructure. (tcs.com)

Cisco Systems is a large corporation that produces computer networking products and services. The Linksys brand of consumer networking products is also an owned subsidiary of Cisco Systems. (http://compnetworking.about.com) Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://cisco.com. It was decided by TCS that to expand their allegiances, they were to make a strategic alliance with Cisco without harming the long-term and short-term goals of each company. The aim of this essay is to provide a practical approach with clear guidance for TCS and decision makers in TCS. It shows how KM can enable an organization to respond effectively to the changing business background and achieve its strategic goals.

Objectives

The TCS-Cisco partnership has been active since 2003. This partnership focuses on go-to-market activities for a range of Cisco technologies, including the next generation datacenters (Cisco Unified Computing Systems), advanced networking, security and collaboration. It also focuses on developing replicable go-to-market business solutions leveraging cutting-edge Cisco technologies like UCS, and TCS strengths in IT application services, IT infrastructure services and domain expertise in key industry verticals. (http://tcs.com)

Scope
Includes discussion of advice regarding a strategic alliance with Cisco Discussion includes explanation of strategic alliance and points are raised in relation to knowledge management. Continues to talk about the current weaknesses in Tata Consultancy Services approach to knowledge management. This section is helped by many examples from external resources.  Finally solutions on how these weaknesses can be improved are been mentioned. Furthermore this section is supported by many examples and the examples have been referenced.

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